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November 2023 by Lizzy Trott
This place is incredible!!! I accompanied my sister who has an older iphone model that got a few rain drops on the screen and would not turn on. After troubleshooting on her computer to fix it to no avail, I suggested stopping here to see if it could be fixed. The tech that was working, Steve, was SO kind, helpful, and patient. Although her phone required fixing beyond their scope, his knowledge of all things tech (which is a foreign language to both my sister and I) would have typically intimidated both of us to the point where we didn't know what or how to ask the right questions, he really took his time to thoroughly answer EVERY single question we asked. I will 100% return and recommend to anyone experiencing technological difficulties because it was just an all around exceptional experience (even if the phone is beyond repair). I'd imagine the level of knowledge Steve has for his work stems from a passion that cannot be trained or taught by the business itself but in my opinion, he is a GREAT asset that deserves recognition!
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November 2023 by Wiliam Kasper
I've been here several times. These guys are great, always super respectful and reliable. And for me the most important thing is that they are accurate. If they tell you that they'll have your repair done in an hour, you can guarantee that it will be done in an hour.
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November 2023 by Steve R.
Got here at what I thought was 10 minutes before closing but it was really 50 minutes after closing. When the guy saw me he answered the door. He spoke to me long enough to share his expertise on my particular situation (constant reboots every 2-3 minutes) and, based on his background and knowledge with my phone model, gave me basically a free diagnosis and next steps, which included certain repair or replace options none of which involved his store but two competitors he recommended. He even gave me really good inside information on the industry, buying patterns, chip designs, etc. that I never knew despite all my research. Very impressive business ethic, GREAT customer service, and a mentality that already places them well above the competition in my mind. Definitely coming back. Highly recommend.
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November 2023 by Lisa Mount
I went to get my phone fixed after dealing with it for weeks because I was terrified of the cost to fix it. I went in and Jessie was super helpful said my phone is under warranty and got it covered because it was a known issue. Also helped change my settings to make my phone easier to use. I truly appreciate all of their help and how fast it was to get the phone fixed. Thanks again Jessie you're the best!
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November 2023 by Jessica mayo
They fixed 2 phones for me. The first phone was fixed within a hour. The second phone they couldn't fix that day, had to order the screen, even though I had made an appointment and specificity gave details of phone make and model and what needed to be fixed.We came back 2 days later (we live 45 minutes away), and the different guy helped us. He first said that they might still not have the part (which is crazy bc of that was true they should of called). They did have the part, but we're told 2 hours time. We hungout and then came back. Then we're told they needed another hour. So after 3 hours they had it complete.They did a great job on both repairs. But when you drive close to an hour to get there, you don't want to be told they don't have the part needed to fix the device when they said they would. Then waiting 3 hours to fix a cracked screen can be a bit much when you aren't local. Also, the second time we went in they had the music so loud that the employees were speaking extremely loud so that customers could hear them. They could of lowered the volume on the speakers in the shop, it was no longer background noise and became extremely disruptive and annoying.
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November 2023 by Jonah DiPasquale
Cracked my Motorola phone screen whilst out mountan biking. Was told of this business from a coworker. Stopped in tech was very professional, courteous and helpful. Dropped off my phone first thing in the morning, has it back that afternoon. Fixed and back to normal thanks to uBreakiFix in Victor, New York.
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November 2023 by Carrie Klug
Im grateful for the time spent explaining to me what was wrong with my phone, and the ease of using my phones warranty. My own cell service provider did not tell me my phones issue was covered under warranty. The tech was so helpful. And he fixed it so fast!!!!
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November 2023 by Susan Hennessy
Great, friendly service. ...took broken part out of my zune and gave advice and didn't charge me. Also very helpful telling me pros and cons on apple and android phones. I will definately use UBREAKIFix again
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September 2023 by Dona Ringland
Started at Pittsford store. They called Victor store and found the battery I needed. Guys at Pittsford ROCK.Went to Victor store same great service. Very very helpful and my phone was ready in less than 2 hours. Great bunch of people
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September 2023 by gail carpenter
Steve was great it’s my second time using the store and both times they’ve been so helpful FAST and knowledgeable. I will always keep using them
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September 2023 by Ryan Jamison
Completely lied to me multiple times and sold me a phone screen repair that they KNEW wouldn't fix the phone. A month later the phone completely stopped working, and Google will not do a replacement, and this place told me they would. To add insult to injury, the phone screen they gave me as a replacement already had burn-in and ghosting. Don't go here unless you need the simplest of repairs, because they are unable to do anything else, and are unwilling to work through even remotely complex issues. All they do is say their hands are tied. Lied to me just to take my money and offer no real help.
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September 2023 by Nina Figgins
Outstanding experience, integral professionals who were informative about the repair process. Phone fixed quickly. Worth the drive. Great customer service.
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August 2023 by Nikki Zurick
My Xbox was at the store getting repaired for what was thought to be a problem with the HDMI port. After discovering that the problem was a chip on the board, it took 5 months to fix it. I never received any updates from the store. I had to call my self every now & then to check up on the repair status. My calling annoyed the staff but no one would give me an update. Only after I called a different repair shop in Henrietta and the situation was explained by ANOTHER COMPANY did I find any relief. I almost took my Xbox elsewhere but the woman from the other shop explained how Xbox parts are not new and there can be problems making connections. THAT IS ALL I NEEDED TO KNOW. If the UBreakIFix in Victor would have just explained the situation, I wouldn't have called every other week wondering and I would have been more patient. From my perspective I kept getting pushed off and told "we'll call you tomorrow or the day after" (which I never received a call). Just please keep your customers in the loop, or at least actually utilize the repair tracker on the website.
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July 2023 by Daniel Mejak
I dropped off my phone with one technician, and picked up the next day from a second technician. Each of them were quick, kind, informative and chuckled at my sense of humor. They were able to replace the digitizer for my dead screen, but when I saw the part they were using to replace it, it looked like the entire innerworkings of the phone, including a new battery! For $295 it was WAY better than losing access to all of my information and photos, and WAY better than having to purchase a brand new phone. Great service all around. Thank you! - DM, Victor, NY
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July 2023 by Codey Allen
I was able to walk in and get help immediately. I dropped my phone off with a broken screen and was able to pick it up in a matter of hours. The staff I worked with was very clear about everything involved and made the entire experience quick and easy. I was even assisted with another minor problem I noticed after walking out of the store. Very pleased with my visit!
