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March 2023 by Debbie Mahony
Very pleased! We just had a runner and wall-to-wall carpeting installed on our stairs and hallway from Gordon Carpet. The entire process was great starting with a visit to their Pelham showroom (amazing selection) and consulting with Barry who knows carpet. Their installers are professional, friendly, and respectful of your home and property and did a top-notch job. Highly recommend.
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April 2021 by Mark I.
Stopped by Gordon Carpet a few Months ago looking for some Carpeting for a room that had just been renovated, I delt with the owner and it was a complete waste of my time, he could care less about my Business, had no sense of urgency , was negative,and just plain difficult to deal with, I ended up walking out of that flea market atmosphere, and went on the Home Depot App and got what I was looking for , 6 days later it was delivered to my door, No hassle, no stress, I don't see how this place keeps it's doors open, my fault for giving him a try.
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August 2019 by Andy H.
The only "game in town" for carpeting in the Pelham-area. At first glance, Gordon Carpet seems like a decent option for purchasing carpeting. The store (an eyesore both inside and out) is a bit of a mess (what carpet store isn't?) but the owner (Gordon) gives you his full attention when initially selecting options. The proof, however, is in the follow-through and delivery, and unfortunately this owner morphs into an absent-minded professor who really doesn't seem to want to your business. He said not once, not twice, but three times "if you want this carpeting by [a certain date] -- (and we were in NO REAL RUSH) you may want to buy it elsewhere." But we didn't want to start the entire process over again with another carpeting store (potentially setting us back weeks), so we kept the dialogue positive and as flexible as possible to align with the owner's ever-changing schedule. Furthermore, not ONCE did the owner contact us with any updates on the progress of our carpeting. We ALWAYS had to call him to find out the status of our order... Overall, so far we are pleased with the carpet we purchased at Gordon's. A shout-out to Gordon's delivery/installation team -- They were very capable, good humored and professional. However, when a small business owner treats his customers with such disdain (and gives the impression that his "work" is more of a hobby than a true profession), it's definitely worth considering taking your business elsewhere...
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March 2019 by Marie Rodriguez
Great service
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November 2016 by Jess K.
We needed a new rug for our living room and it was so easy to get one here! We just chose a pattern from all the samples and told him the size we wanted and bam, ordered. The price was really reasonable too (8x12 really high quality rug for $650). I will definitely come here for future needs and recommend it to others.
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March 2013 by Alfred Spector
Just bought excellent fiber rug pads from them at an affordable price with excellent service. Years ago, they installed a carpet in our basement, and that also went very well.
