CR Gas Logs & Fireplaces has been serving the greater Capital Region for over 35 years, offering a wide range of hearth and patio products, including fireplaces, mantles, firepits, and more. Despite the name, it is a full-service store that caters to both large commercial projects and small residential needs. Customers appreciate their extensive selection, competitive prices, and the fact that they are a small company with lower overhead, allowing them to offer the lowest prices in the area. The staff is known for being friendly, honest, and never pushy, ensuring customers leave fully educated about their options and comfortable with their purchases. Many reviews highlight the professionalism and expertise of the team, especially the installers, who are described as experienced and proficient. Customers have praised the company's quick, clean, and knowledgeable service, from providing estimates to installation and product demonstrations. The staff also offers personalized support, guiding customers through technical questions and assisting with special requests like glass doors or replacement parts. Even when faced with issues, such as defective units, the business owner demonstrates a strong commitment to customer satisfaction by resolving problems promptly and supportively. Overall, CR Gas Logs & Fireplaces is highly recommended for its friendly service, quality products, fair prices, and dedication to customer care, making it a trusted choice for fireplace and hearth needs.
The tech that came for our service was super friendly, knowledgeable, and taught me about using our fireplace after he did the service. Highly recommend, will definitely use them again.
December 2025
Working with CR Gas Logs & Fireplaces was a positive experience from start to finish. They're very responsive, flexible, and reliable. I would recommend them to anyone.
May 2025
Just finished getting my fireplace serviced. First time working with CR Gas logs. Friendly, knowledgeable technician. Very happy.
