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February 2024 by cindy cheng
Do not sign up for chase pay plans. You will pay plan fees twice. They have the monthly pay plan payments which says clearly it includes the pay plan fee but every billing cycle they do charge you again for the plan fee. Read your plans carefully. In parentheses, it says plan fees included, but they still charge you a plan fee every month. Also you can't even go to the branch for help since it's a mobile app feature so people at the branch are no help at all as they do not know anything about this mobile app feature.
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November 2023 by Yesli Frias
Jake helped my friend and I genuinely and did the most he absolutely could. We genuinely appreciate his kindness and I hope he is paid well. Well done??
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September 2023 by Hailey Orgass
This bank is has terrible customer service. Ordered euros here for a trip I was taking. I was told they would give me a call when they came in. Never received a call. Called back on my own a few days prior to my trip, and was told euros still had not come in, and that I would be refunded. Never refunded.After my trip, I called back and was told I have to physically come into the branch and sell the euros back to the bank. I went in and was quite mad about the whole situation, as I lost money on the conversion back to USD AND I did not have euros for my trip (not to mention 0 communication or just plain wrong information). The manager asked if I would like to speak with her, to which I said yes, and she proceeded to tell me this was MY fault. HAHA Complete lack of customer service and decency. Will never complete any of my business with this branch.
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May 2023 by Michael S.
if I can give zero reviews, I would I openEd up a Chase business account first check I put in from a customer for $13,000 they held for 12 days and then told me the check was fraudulent the contractor I got the check from verified that it was a good check. He has a legit business with Chase gave me the runaround and told me it was something else after I proved them wrong. Do not open up an account at this place go to Bank of America. They are awesome. Trust me.
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March 2023 by Casey Wood
Jake G was very professional in helping me set up a new account! Thanks
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September 2021 by John Z.
People at this branch don't seem to want to help customers. Many times I walked in and was told to sit down and wait. They all sat at their desks doing their own things without any customers in front of them. When I complaint, they would get defensive and angry. They told me my checking and savings accounts were linked when in fact they were not.
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July 2021 by Not I.
I have never in my life seen a collection of incompetent people. Stay out of this Branch. Michael Lavista is a complete idiot. If you do business in this Branch you will be sorry. He makes up his own rules. This branch doesn't follow the LAW. You believe that? I had to go across the street to TD Bank to do my banking and I am not even an established customer there. WHAT A JOKE.
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March 2021 by taylor lines
Melissa Troy us a terrible banker. Everytime we go there she can never help us with what we need. When we go to a different branch they get it done for us no problem. Save yourself the time and the trouble and don’t go to this bank.
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May 2020 by steven orandello
To Chase Management My name is Steven Orandello and I am the owner Of Hozio inc.First off I want to say I have been a Chase customer for over 25 yearsand because of the work done by Stephanie and KavitaI will be one till the day I die.When this whole pandemic happened my Bohemia branch closed and I had no idea what to do I felt lost.I applied the 1st day online and they ran out of money, I was devastated.This is when I met Stephanie Togher, she was reassuring and kind.Then the second round came out I was really counting on this I have 8 employees and I just had to put everyone on furlow, It was killing me.Then the real devastation happened, they said I got denied because of Federal guidelines. I could not believe it.Stephanie said she would look into it and this is when I met Kavita Shah another guardian angel.She took her time with me and got me to submit the application correctly.I cannot even tell you how many time I bothered them with calls checking up.Not once did they make me feel like I was a bother they always answered me right away and truly seemed concerned.Yesterday I received an email saying it was approved and were funding me in 3 days, I can not even try to explain of the weight that came off of my shoulders. For the 1st time in weeks I woke up feeling blessed. I am so Grateful you have employees like Stephanie and Kavita that actually care about their clients.I want to say thank you not only from my family, but from all of my employees families we will be forever gratefulThanks again.Steven OrandelloHozioCOO
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April 2020 by vic cutrone
Completely and utterly screwed up the PPP/ cares funding. Submitted application three times and have yet to hear back even though funding is runnning out. Unreliable when you need them. Going to capital one after this is over.
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April 2020 by Maureen Walker
Zero stars. Incompetent to say the least. Called at 10:00 AM on 4/2/2020 and was told someone would call me back. That didn't happen. Called Chase again at approximately 1:00 PM and girl on phone was so rude. I was still talking and she hung up on me. I realize times are tough and she has to physically go to work and cannot do her job teleworking, but that's no fault of mine. I will never use that branch again.
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July 2019 by Robert Cummando
Excellent branch with an outstanding staff of well trained, friendly and helpful employees.
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July 2019 by Louie FiveBoro
Not a good way to do banking
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June 2019 by Allison L.
Had a really pleasant experience with Michael Lavista while opening a joint account for my husband and I. He is personable and knowledgeable and put us at ease. He took his time, we didnt feel rushed and he helped set up our online banking. Thanks, Michael!
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August 2016 by Kevin H.
Just Came here today for the first time...Just withdraw money they have 2 ATM's inside the lobby & 2 outside in the drive-through... Pretty big branch at this location... I saw a sign that they have a private chase client here... So this location is okay...