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June 2023 by Young G.
man has an attitude and very judgemental for no reason. not the type of person I would want to buy from
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October 2022 by Matt B.
I was in "Frank & Fran's" earlier today to pick up a repaired bracelet. Firstly, the $34 fee was exorbitant. Secondly, the saleswoman was extremely pushy for me to purchase a new bracelet (commenting how faded and loose my repaired bracelet is and immediately showing me a paper with new bracelet offerings. If I desired a new bracelet, I would ask for one and not repair an existing one.) However, the most insulting aspect of my visit was the following: as the saleswoman rang up my ticket, she originally charged me tax even though I was clearly paying cash. I did not pay tax ultimately (as is standard practice in the jewelery business, and I assume she knew this.) But this is my final straw for "Frank & Fran's." Despite being encouraged to shop elsewhere, I decided to patronize your business once again. I regret my decision as the prices at "Frank & Fran's" are not only grossly exorbitant compared to many other local jewelers, but their treatment of customers is disguisting and exploitative. Today's experience was a remider of that aforementioned treatment.
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May 2022 by M. Miller
Had a great experience, the staff was professional and courteous. I brought my item in for repair and customization. Fernando did such a fantastic job.
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November 2021 by Debra Reilly
Awesome customer service!!!! Beautiful jewelry.
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September 2021 by Rebecca Johnson
Excellent customer service! Went here to get ring resized and they did a beautiful job. Everyone was very kind, helpful, and knowledgeable! Made an appointment and it was done within an hour.
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March 2021 by Leslie P.
I have been a customer of Frank & Fran's since their parents ran the store, and I love having a local family-run business that I can trust. Over the years, I have had all kinds of work done by Frank & Fran's -- from creating an engagement ring for my son to give his fiancee, to evaluating estate pieces I inherited, to buying new items, to repairing jewelry.... probably the only thing I haven't done at Frank & Fran's is to apply for a job there. I am always treated like a valued customer, even when I come in simply to ask a question and not buy anything. And while they inherited me as a customer from their parents, they have also now inherited my adult daughter, who also loves to deal with jewelers we can trust.
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January 2021 by Jillian Novotny Kregler
I highly recommend Frank & Frans! We took my 4 year old Juliet there to get her ears pierced, Frank was amazing with her! She didn’t even shed a tear! He did a great job, so great with the kids and it was a quick, happy experience!
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August 2020 by Jessica Paige
Took my 6 month old this weekend to get her ears pierced. Was such a good experience! highly recommend & will send everyone i know your way. thank you for a great experience & beautiful earrings! (we have already gotten so many compliments!)
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August 2020 by Tony Robles
FANTASTIC ATMOSPHERE WITH AMAZING PEOPLE!Went there yesterday for the first time with my 3 year old son. I had them replace the battery for my watch and asked them if they had a couple of LR41 button batteries for my son's Lego Lighthouse Light. Not only did they have the batteries (I needed two) they let me try it on the light which unfortunately didn't work and didn't charge me for it. My watch is working great but most importantly, they were Professional, Welcoming and Friendly! They treated my son like he was their own. I genuinely felt like I was visiting family.I'LL DEFINITELY BE BACK! Thank you for the wonderful experience and keep up the great work! ? ? ⌚
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April 2020 by H Gavin
Love this place and have gone there many times over the years. Frank, his sister, and the staff offer friendly, professional service no matter how big or small your needs. This store has a personal, small town feeling that chain stores lack. They carry beautiful pieces, and Frank (like his dad) is also excellent at designing and crafting jewelry. After my mom died, he helped me design the perfect necklace created with her engagement ring stone. It is stunning! This piece is really special for me because my treasured memories of my mom are reflected in the beauty of the necklace. I’m truly grateful! I’ve received many compliments on it. I recommend this place to others!
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April 2020 by Joannie Colon
NIGHTMARE, Worst place to get my infants bears pierced. Frank has traumatized my baby girl! Please do not let Frank near your baby's ears. Aside from Franks hands being disgusting, cracked and bleeding, he is extremely careless.
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March 2020 by Jennifer C.
NIGHTMARE, Worst place to get my infants ears pierced. Frank has traumatized my baby girl! Please do not let Frank near your baby's ears. Aside from Franks hands being disgusting, cracked and bleeding, he is extremely careless. My baby girl had to have her ears pierced five times from Frank and Fran's jewelry store. They just couldn't get it right....Frank didn't squeeze the ear piercing gun all the way on the first two tries and had to redo both piercing, Finally when he figured out how to use the ear piercing gun properly, the ear piercings were not even and it was very obvious, so it had to be redone AGAIN! The next day, my baby woke up and the earring was not in her ear, Frank had failed again! I was livid! We let our baby girl's ears heal and went back and Finally, Irene (Frank's employee) got the job done appropriately. We paid $80 for this traumatic experience and Frank never even offered any type of apology or compensation for the experience my poor baby went through. After 2 months of cleaning her ears 2x/day her ears were not healing properly. Come to find out (from another keeper) the earrings Frank sold us were gold plated and not solid 14k gold!!! Frank sold us fake earrings! I changed my baby earrings to solid gold, continued to clean 2x/day and her ears healed in about a week. Please, I urge you to stay away from FRANK & FRANS Jewelry Store. Go elsewhere to get ears pierced.
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March 2020 by Polina T.
Friendly, accommodating and talented family owned jeweler. The customer service was great as was the craftsmanship. I had 2 pieces worked on and Frank was so knowledgeable and accommodating. The work was done quickly and beautifully. Couldnt ask for a better experience. Thank you Frank. I'll definitely be back.
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January 2020 by Sean
I brought them my wife's engagement ring to be repaired. I chose them because they let you watch the whole process and the diamond never leaves your sight. The service was excellent and the quality of work was fantastic. My wife said the ring now looks better now than the day she got it
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January 2020 by Matthew Eckert
Great people who are willing to work with you to repair your gold or silver jewelry. I have come here quite a few times and I will be returning.
