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January 2023 by John H.
So unhappy with the service I received. I tried taking advantage of their online ordering process yesterday, and spent about $100 on my grocery order. In the time it took to submit the order (maybe 6 minutes?) the time slot I selected was no longer available, and I could pick it up today at the earliest. Oh well, out of everyone's control and it was the evening. Today my wife was told our order was moved to YORKTOWN because "one or more item was unavailable". Why bother selecting my store if the available items aren't available? When she called customer service, they relayed that "you don't know if somethings unavailable until you confirm the order. At that time your order is sent to the closest store". Yeah AFTER you pay for it. What's equally frustrating is, she was told the order would not be canceled until after we "Failed" to pick the order up, and it would take 5 days for the refund to process. So now I'm buying groceries AGAIN with the BJ's charge, hoping they follow through on the refund. Any sort of credit would have been taken with gratitude (nothings perfect and things happen) but was pretty much all shoulders and a simple "I completely understand, sorry for the inconvenience. I will say that, although the rep was unable to help, she as an individual was very polite. Extremely unhappy. We will be canceling our membership. (The one we JUST GOT. This was our first and only BJ's experience.)
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December 2022 by Carolyn F.
Much better than Sam's Club; huge inventory with lots of choices. Not too fond of the meat department as I find the prices are higher than supermarket sale prices, however, the dairy department is top notch with a great selection of organic and standard cheeses and butters. If you don't need to purchase a lot, or if you don't have a place to store bulk items, you may find that you won't get your moneys worth out of your membership. Some things are actually higher per unit price then in the supermarket or ordering online. But overall, a great place to shop with lots of elbow room, and friendly staff.
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May 2022 by Md T.
First time in BJ's , I always shop from Sam's club not a big difference compare to the Sam's club. I would say Sam's club has more options and price is also cheaper
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October 2021 by Greg D.
I do love the ability to buy in bulk but not have to purchase huge industrial containers like at Sam's Club. Coupon prices are great. The lines are so bad since COVID. I placed a deli order through the app at 8:20 pm, this being the main reason I was going to the store. I proceeded to the deli and they were closed since 8 pm. The deli at the Yorktown location stays open until the store's closing time. This is very frustrating! Also I wish the town of Wappingers would approve a BJ's gas station, they certainly have the space in the upper parking lot.
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January 2021 by Bob S.
I needed 4 new tires. I've had less than pleasant experiences with some of the well known tire companies. So, what did I have to lose? I brought the car in, they ordered 4 of the same brand. The tires arrived the next morning and were on the axles by the afternoon. They balanced the wheels. Something one of the other places "forgot" to do; and later they charged to correct. Their service agreement includes: tire balancing, flat repair, tire rotation, rubber valve stem, rest TPMS (tire pressure monitoring system). They place is clean and organized, the staff pleasant and professional. Best of all it cost about $100 less than the dealership estimated if they did it.
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November 2020 by Rohiniraman C.
The lines are Horrific! I know it's the holidays and covid, but they need a better system. Stood on line for 68 minutes. It only took me 12 minutes to drive there, and 23 minutes to gather my items. You stand in one line that goes to the back of the store and around. You save money here but not that much. When you compare to other places it's literally a couple of dollars and cents. Save time and buy online, goto Walmart. The BJs by my job have a better check out system and even on a busy Saturday I still managed to get in and out in less than 20 minutes. Absolutely ridiculous. People without jobs or off from work can entertain this. I can not and will not again. My BJs card is not doing anything for me but filling my time and emptying my pocket.
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October 2020 by Mildred C.
Somethings gotta give!! This location somewhat ok could be better! Clean, well stocked but once you get to customer service you are literally screwed!! Long lines!! No one should wait for a return or damaged item. Ask for backup!!
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June 2020 by Glenn B.
This company is impossible to deal with online. I Placed an online order and received the wrong product nobody is able to help meanwhile I am out a lot of money. Customer service is non existent you need to wait on line for an hour and a 1/2 to 2 hours. So much for membership privileges.
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June 2020 by Justin Carlon
Excessively long check out line no matter the time of day or day of the week. It’s times to invest in a way for customers to scan as they shop. You’re obviously never going to hire enough employees. I can’t wait to switch to Sam’s Club.
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March 2020 by Liana Sforza
A HUGE Thank you To all the staff at BJs route 9 in Wappingers Falls. With all the craziness with the corona virus and people panicking at the stores, I’m happy to say we had a great and easy shopping trip this morning. We arrived at Bjs this morning just before opening only to see NYS police and a long line of people waiting to enter store. It definitely looked a little intimidating and we almost turned around and went home but we decided to grin and bare it and get our
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March 2020 by Kevin L.
Not good. Got an offer for a 3 month free membership. Went there today to enroll and the woman insisted the $55 membership was better and would not give me the trial membership. Why would B Js waste money by sending out those flyers and p I s s I n g off potential customers.
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December 2019 by Toni Callistro
Great customer service .
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November 2018 by Sarah G.
This review is for the tire center and customer service! I recently was in and purchased four new tires for my car and had coupons for free installation! They were put on Wednesday before Thanksgiving. When I got to my appointment the guy checking me and was super rude and told me he didn't deal with coupons that I had to go to customer service. So I did and they had no idea what I was talking about. They proceeded to complain and talk about the rude tire guy to me. About 30 mins later trying to get my installation coupon validated they proceed to tell me that I have to print out the receipt of my tires and that they will not except my email receipt and made me drive to Staples to print the receipt out. After got back from Staples they give me the $60 off however it was ridiculous hassle and they were all quite rude about it. But now for the actual tire apart I picked up my car drove it home and my husband and I used your other car to go off for Thanksgiving for two days. When we returned the front tire was completely flat! I Immediately called BJ's and After the phone rang for about 30 minutes someone finally graced me with an answer. I told them what was going on and that I have just been in and these are brand new tires and that my husband put the spare on and said there was no nail they're like well we can't get you in totally nonchalant about it totally on sympathetic to the fact that I needed my car this week at my daughter goes to school and I have 1 million things to do now it being the holiday season. They were totally unsympathetic didn't try to work with me at all! I then get a call after I hang up with them about an hour later telling me I can come in now knowing that I live 40 minutes away. I remind them that I live so far away and the guy goes oh yeah that's not gonna work maybe I can get you in on Thursday after telling them that I needed to be in Connecticut on Thursday. He says he'll call me back it's now Tuesday he still has not called me back and I've called a bunch times and nobody answers. I ended up bringing the car to a local body shop and they fix the tire for me and informed me that they in fact did it wrong and siliconed a piece together instead of doing with they're supposed to do and ended up leaking air and that's why my tire was flat! So these people are incompetent, rude, and lack customer service and I will never go there again and I will tell everybody never to go there!!
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August 2018 by Barbara R.
The management is horrendous, they create problems instead of resolving them. Let's talk about their shopping carts!!! GROSS! I wouldn't let my dog sit in one of their carts because she might catch a germ. If I put her in a shopping cart I make sure she isn't touching the cart! I wouldn't expose her to such filth, that is why she will always sit on a clean cushioned seat not touching the cart! That is my rule because these shopping carts carry more bacteria than a dirty toilet! That's the truth these shopping carts are dirtier than a dirty toilet, children with wet pee and diarrhea diapers sit in their carts and than customers not realizing it put their produce and food in the dirty carts. I've seen kids sitting in the carts with dirty sneakers that they walk on the streets and pick up the worse germs from human spit - dog feces. I've seen kids jump up and down in the carts with dirty sneakers - dirty feet - dirty hands, etc.. I saw kids eating nuts and chocolate in the shopping cart, nuts and chocolate are deadly to many kids and adults who have life threatening food allergies! I wiped a dirty shopping cart one day thinking it was chocolate, and it was feces from a baby's diaper! That is so gross! Also, children sitting in the carts expose every customer to the Coxsacki Virus. They are carriers of the virus! And, if you never had this virus, look it up on Google! They do not disinfect their shopping carts to protect their customers from life threatening food allergies, Coxsacki Virus, and deadly germs! BJ's management should disinfect those Shopping Carts everyday because their carts are dirtier than a toilet. The Shopping Cart is dirtier than a toilet. They should be disinfected after every use.
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April 2018 by M V.
I love this Bj's. I shopped here for 6 years and never once considered stopping. I would travel 20 minutes to do so. I moved out of state or I'd still be shopping here. Everyone was overly helpful.
