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December 2023 by Phil nyer
The other reviews are right. Who ever was working there Nov 26th at noon booked me for an appointment today. When I came in the person working there said I'm not in the system. I exchanged all my information, type of car, tire size and they gave me a date and time. Either they are lieing because they are under staffed. Or they have a serious issue with their system. Either way you cannot trust a place who consistently tells customers appointments that do not exist. Management should check into this considering all the people saying the same thing.
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October 2023 by Melissa Cintron-Arroyo
I can’t speak to anything other than customer service. My tire was completely flat and I needed to fill it and get on my way. Ivan was so helpful, kind and efficient and made the experience pleasant.
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January 2023 by John H.
So unhappy with the service I received. I tried taking advantage of their online ordering process yesterday, and spent about $100 on my grocery order. In the time it took to submit the order (maybe 6 minutes?) the time slot I selected was no longer available, and I could pick it up today at the earliest. Oh well, out of everyone's control and it was the evening.Today my wife was told our order was moved to YORKTOWN because "one or more item was unavailable". Why bother selecting my store if the available items aren't available? When she called customer service, they relayed that "you don't know if somethings unavailable until you confirm the order. At that time your order is sent to the closest store". Yeah AFTER you pay for it. What's equally frustrating is, she was told the order would not be canceled until after we "Failed" to pick the order up, and it would take 5 days for the refund to process. So now I'm buying groceries AGAIN with the BJ's charge, hoping they follow through on the refund. Any sort of credit would have been taken with gratitude (nothings perfect and things happen) but was pretty much all shoulders and a simple "I completely understand, sorry for the inconvenience. I will say that, although the rep was unable to help, she as an individual was very polite.Extremely unhappy. We will be canceling our membership. (The one we JUST GOT. This was our first and only BJ's experience.)
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December 2022 by Carolyn F.
Much better than Sam's Club; huge inventory with lots of choices. Not too fond of the meat department as I find the prices are higher than supermarket sale prices, however, the dairy department is top notch with a great selection of organic and standard cheeses and butters.If you don't need to purchase a lot, or if you don't have a place to store bulk items, you may find that you won't get your moneys worth out of your membership. Some things are actually higher per unit price then in the supermarket or ordering online. But overall, a great place to shop with lots of elbow room, and friendly staff.
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August 2022 by Penske 1
I ordered tires online two weeks ago and booked an appointment at my local club store for today. I received a confirmation email immediately, and then today I went to my appointment only for the attendant to tell me he couldn't find the appointment or order. The employee was nice and understanding so this review does not reflect his performance, but rather the ineffective online order/appointment/customer communication aspect. I've reached out to BJ's support and may update this review depending on the response. For now, stay far away - the bad reviews here are legit.
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May 2022 by Md T.
First time in BJ's , I always shop from Sam's club not a big difference compare to the Sam's club. I would say Sam's club has more options and price is also cheaper
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October 2021 by Greg D.
I do love the ability to buy in bulk but not have to purchase huge industrial containers like at Sam's Club. Coupon prices are great. The lines are so bad since COVID. I placed a deli order through the app at 8:20 pm, this being the main reason I was going to the store. I proceeded to the deli and they were closed since 8 pm. The deli at the Yorktown location stays open until the store's closing time. This is very frustrating! Also I wish the town of Wappingers would approve a BJ's gas station, they certainly have the space in the upper parking lot.
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January 2021 by Bob S.
I needed 4 new tires. I've had less than pleasant experiences with some of the well known tire companies. So, what did I have to lose? I brought the car in, they ordered 4 of the same brand. The tires arrived the next morning and were on the axles by the afternoon. They balanced the wheels. Something one of the other places "forgot" to do; and later they charged to correct. Their service agreement includes: tire balancing, flat repair, tire rotation, rubber valve stem, rest TPMS (tire pressure monitoring system). They place is clean and organized, the staff pleasant and professional. Best of all it cost about $100 less than the dealership estimated if they did it.
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November 2020 by Rohiniraman C.
The lines are Horrific! I know it's the holidays and covid, but they need a better system. Stood on line for 68 minutes. It only took me 12 minutes to drive there, and 23 minutes to gather my items. You stand in one line that goes to the back of the store and around. You save money here but not that much. When you compare to other places it's literally a couple of dollars and cents. Save time and buy online, goto Walmart. The BJs by my job have a better check out system and even on a busy Saturday I still managed to get in and out in less than 20 minutes. Absolutely ridiculous. People without jobs or off from work can entertain this. I can not and will not again. My BJs card is not doing anything for me but filling my time and emptying my pocket.
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October 2020 by Mildred C.
Somethings gotta give!! This location somewhat ok could be better! Clean, well stocked but once you get to customer service you are literally screwed!! Long lines!! No one should wait for a return or damaged item. Ask for backup!!
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July 2020 by jd 181
Wow.. read the reviews and saw some where a year old.. decided to call because I'm a bjs member in need of 4 tires... was on hold for 10 min and no pick up. Now I know what people where going through when calling unemployment ?.. if this indicates the work lol oh baby run , drive the hell some place else..Common bjs get this together Sams not to far away..
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June 2020 by Glenn B.
This company is impossible to deal with online. I Placed an online order and received the wrong product nobody is able to help meanwhile I am out a lot of money. Customer service is non existent you need to wait on line for an hour and a 1/2 to 2 hours. So much for membership privileges.
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June 2020 by Justin Carlon
Excessively long check out line no matter the time of day or day of the week. It’s times to invest in a way for customers to scan as they shop. You’re obviously never going to hire enough employees. I can’t wait to switch to Sam’s Club.
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March 2020 by Liana Sforza
A HUGE Thank you To all the staff at BJs route 9 in Wappingers Falls. With all the craziness with the corona virus and people panicking at the stores, I’m happy to say we had a great and easy shopping trip this morning. We arrived at Bjs this morning just before opening only to see NYS police and a long line of people waiting to enter store. It definitely looked a little intimidating and we almost turned around and went home but we decided to grin and bare it and get our
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March 2020 by Kevin L.
Not good. Got an offer for a 3 month free membership. Went there today to enroll and the woman insisted the $55 membership was better and would not give me the trial membership. Why would B Js waste money by sending out those flyers and p I s s I n g off potential customers.
