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May 2025 by Dnny Barry
They gave me a shitty service, not even the manager has to solve in Customer Service
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November 2023 by Kimberly F.
If you want to walk around aimlessly for an hour and walk out without your intended purchase, then this is the place to be. If you want to feel like you're interrupting sales associates while they are having casual conversation, then this is the place to shop.
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September 2023 by Carolyn F.
Unfortunately, the flowers I purchased in the garden center, didn't hold up. $200 down the drain. I have mixed feelings about giving this store the fourth star, but in fairness, the Home Depot is one of the only options.
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June 2023 by Silvia A.
Very clean store. Staff very helpful. Great selections for gardeners and paint otojects.My favorite go to store.
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May 2023 by Donna Kambarami
Very helpful associates ! Clean Bathrooms too …Lol
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September 2022 by James A.
Have all construction needs Milwaukee is the way!! Used to be #1 but lack of materials now. Best power tools available
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August 2022 by A H.
John the manager and Home Depot Falsely advertise their products. I Placed a special order they attached A notice indicating any returns would be charged a 15% restocking fee but when I attempted to make the return John turned me away. I spend a lot of money yearly at Home Depot because of this un ethical behavior I will not return
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July 2022 by Adam Antia
My complaint is about a window replacement project at my house in May. I have complaints about everything from the salesperson that gives bad information about promotions to customers, to installers that show up unannounced, to managers that don’t respond to customers requests. One of the salesmen, Amir, came to my house to discuss replacing all the windows. We were discussing the Home Depot credit card, and he advised that the promotion that was running was no interest and no payments for 2 years. Naturally, this appealed to my wife and I. We applied for the credit card and we’re approved. Home Depot took 25% of the project cost as a deposit on the card. Less than a month later, I started receiving calls about a past due payment. Not only was there not a promotion for deferred payments, I was put in as no interest for 12 months, not 24. One of the local managers, Vincent Caranante, decided that all I could be offered was a $250 discount, and was a little too willing to accept that I might want to cancel the job. Ultimately, the windows were replaced because they were in poor condition. They came in sooner than expected, which was a nice surprise. However, one of the windows came in 2 inches too big, despite two measuring appointments having taken place. One of the windows replaced was a big living room bow window. Within a week of being installed, the crank on the RH window broke. The local sales and installation managers took over a month to give me an ETA for the replacement window. They could not give me an ETA for the crank. Ultimately the crank arrived last week. Installation Services initially scheduled the replacement window installation for last Wednesday, 7/13. That morning, I received a call asking if I could reschedule for Friday, 7/15. This was no problem, as long as it was after 1230pm. I get a call from your installer the next morning, 7/14, when he is already in my driveway! He was quick to install the new window and had the new crank for the bow window…which was a different color than the rest of the window. This has been by far the worst customer service I’ve ever received from any retailer. Since the local managers I’m interacting with are not the least bit helpful (Vincent Caranante, Glenn Gustafson), please advise who I can contact to escalate this. Mr. Caranante told me that concessions would be discussed once the last window was installed. This was almost a week ago, and that discussion has not taken place. At this point, regardless of what concessions are provided, if any, I do not recommend Home Depot to install or replace windows in anyone’s home. The most incompetent group of people I’ve ever worked with.
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April 2022 by Ticklebottom J.
A few years back had a contractor that was on a call list from Home Depot to install an item in my place. I had to keep calling him back to do the job right but we caught on what he was trying to do we even had to call the manager in charge to get him to come back the second time. He was waiting for the contract to expired so he could get paid again, but this time out of our own wallets because Home Depot was paying him from the start.
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December 2021 by Alyssa M.
Went in here to get a new fan, customer service lady at desk where self checkout is was very rude, was trying to pay with debit as credit and didn't know what button to press so I asked for help and the lady goes your still here and I find that very rude, work on your customer service also made assumptions that we weren't paying.
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September 2021 by Aspiring M.
Don't believe what any of the Home Depot Installation sales reps tell you about their windows/doors "Double Lifetime Warranty." It's simply not true. Labor is not covered beyond 1 year! Look at their contract verbiage below. When I inquired about the discrepancy, this was my reply: "My understanding is the line references our lowest warranty that was available on an American Craftsman window which is 1 year and the others would in essence be an upgrade to it. I can assure you having been with Home Depot in the window installations business for over 8 years now they consistently favor on the side of taking care of the customer including any service concerns and issues." It's b******* because the salespeople will be long gone by the time you file a claim. It's what's in the contract that you sign that matters in the eyes of the law; not a marketing brochure or something said in an email. Plygem/Simonton's customer service rep, Mikka, told me that they get lots of complaints from unhappy customers when Home Depot does not honor the warranty. Moreover, they told me HD's (underpaid) subcontractor installers make a lot of mistakes. All confirmed by Simonton's supervisor, Lori Hendershot. The 6500 series window itself is warranted for 20 years and prorated afterwards. This is taken from their contract. Workmanship is only for 1 year! 7. WARRANTY AND LIMITATION ON WARRANTIES: (a) Warranty: Unless otherwise stated in the Agreement, Home Depot warrants for 1 year from the completion date that all Services shall (i) be performed with good workmanship and (ii) conform to the requirements of the Agreement. During the warranty period and within a reasonable time after receiving notice from You of a warranty claim, Home Depot may, at its sole option (i) correct or replace each Defect, or (ii) remove each Defect and refund the full purchase price thereof to You; provided, however, that all warranties are voided if (1) anyone other than Home Depot or Service Provider performs work upon or otherwise modifies any materials or Services provided under this Agreement, or (2) You fail to pay Home Depot as provided in this Agreement. (b) Limitation on Warranties: THE WARRANTIES PROVIDED IN THIS AGREEMENT ARE STRICTLY LIMITED TO THE FOREGOING EXPRESS WARRANTIES CONTAINED IN PARAGRAPH 7A, IN THE WARRANTY SECTION OF THE AGREEMENT, IF ANY, OR IN THE STATE SUPPLEMENT, IF ANY. YOU ACKNOWLEDGE AND AGREE THAT NO OTHER WARRANTIES ARE MADE OR GIVEN BY HOME DEPOT OR SERVICE PROVIDER, INCLUDING ANY WARRANTY FOR FITNESS OF PURPOSE, WARRANTY OF MERCHANTABILITY, OR ANY OTHER ORAL, EXPRESS OR IMPLIED WARRANTIES. HOME DEPOT'S EXPRESS WARRANTIES ARE VOIDED FOR ANY DEFECT CAUSED BY ABUSE, MISUSE, NEGLECT, ACTS OF GOD, LACK OF PRESCRIBED OR STANDARD MAINTENANCE, OR IMPROPER CARE/CLEANING. ANY MANUFACTURER'S WARRANTIES PROVIDED FOR GOODS, MATERIALS, OR EQUIPMENT WILL BE PASSED THROUGH BY HOME DEPOT TO YOU, AND YOU AGREE TO LOOK SOLELY TO SUCH MANUFACTURER FOR REMEDY OF ANY DEFECT IN SUCH GOODS, MATERIALS, AND EQUIPMENT. HOME DEPOT MAY ASSIST YOU WITH WARRANTY CLAIMS AGAINST MANUFACTURERS.
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July 2021 by Susan N.
Purchased this item on 6/22/21 for a partial bathroom remodel. The email from @homedepot said it would be at our local store on 7/6/21 for us to pick up. We are still waiting for it. I'm fact, it's been sitting at a terminal about 40 mins away from me since 7/2/21. Every day since 7/6 I have been calling to find out what's going on. All I can say is, everyone I've spoken to has a different answer. I've been told that I can pick it up at the terminal as a will call however, no one seems to know the address of the terminal that I need to go to. Every day upon checking the tracking the date of the delivery to my local store changes to the next day. I am beyond frustrated, I can't find this vanity anywhere else, and no one in customer service, central transport or the store can tell me when my product that I've already paid for will finally be delivered. It's being held hostage at a terminal somewhere either in Middletown or Newburgh.
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June 2021 by Kawliga Bernardo Shapiro
Close to home with friendly service and great assortment of products.
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May 2021 by Raven Str
John or whomever the GM really shows why Home Depot's organizational psychologists need to figure out how to weed out former HS bullies and guys that got rejected from becoming cops. Absolutely unhelpful and absolutely on a power trip
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May 2021 by Eric S.
I have to cut this short because of Yelp's character count limits. But the summary is that this place rented me a tool that didn't work, and then blamed + charged me $433 for it. I needed to bury about a mile of invisible fence cable and I didn't want to do it by hand. When I found the Ez Trench Cable Installer ( and saw that it was at a Home Depot 45 minutes away, I thought my prayers had been answered. 2 days on my hands and knees-trenching cable and $433 later, I'd advise anyone to A.) avoid this tool if you live anywhere that has any rocks in the soil, and B.) avoid the Tool Rental department at the Wappingers Falls, NY Home Depot as they really don't seem to care about working people. So the details... I picked this thing up on a Wednesday because I happened to be near this particular Home Depot which is rare) even though I wasn't going to be able to test it until the weekend. This HD was the only one that had this tool in stock and it's kind of far for me, but if the tool was going to do the job it was meant to do, then it was worth the time and the extra money to me. As I'm leaving, one of the employees in the rental center says 'Look... we get lots of complaints about this thing... it's not really meant for the kind of soil we have around here.' So I say, 'Well, I'll give it a shot I guess... I can't lay a mile of cable by hand and I'm patient.' I watched every video I could find and read the manual. I fire the tool up on Friday night first chance I get. The engine turns over and the blade spins when I squeeze the throttle. Great. I get the cable delivered on Saturday, throw it on the tool, try to get it to lay the cable, and man...no matter what I do, the cable won't lay in the dirt... the machine pulls the cable up and out of the trench + dirt to the point that it's nearly worthless. If it hits a stone, it veers off course and/or shuts down. If you live in the northeast, this isn't the tool for the job... why this Home Depot even rents it out to people feels like a scam. I tried it a few times in multiple places on the property. It's officially way more trouble than it's worth. I'm wildly frustrated at this point. My quick trenching job turned into me spending the weekend on my hands and knees hand-trenching half a mile of cable late into the night on Sunday. But at least, I thought, the guys at the rental area would understand that this tool sucks. I wake up at 6am on Monday before work (4 days and change after initially picking it up), and load this monster into the SUV, drive it the 45 mins back over to the Home Depot a few days early (I stated that I'd need it for 4 days, and if you rent something for 4 days, you get 3 free), and as I'm walking it into the rental area, an employee is walking in at the same time and he says 'How'd that work for ya?' I tell him that the machine wasn't able to lay one single inch of cable. 'Oh... I just had a guy who had it for 2 days... he didn't have any complaints.' Good for him. I tell him that I wish I didn't have complaints as this thing ruined my job and my weekend. He says that he's not authorized to give me a discount on the rental, so I ask who is. He says 'Let me call the manager.' Manager John gets on the phone, hears that I've had the tool for 4+ days, and says 'He didn't call us to complain before today, so charge him for the full week.' I tell the tool rental guy that's unacceptable and it's just not decent. He tells me to go across the store to Customer Service to complain... 'transaction complete' in his eyes, I guess. I tell him that's also unacceptable and that he call the manager back so I can speak with him as I'm right here next to the tool we need to assess. Mind you, nobody has inspected the tool... nobody turned it on... no cursory overview. Just a dismissal of my claim and a prompt to go waste some time in another part of the stor
