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September 2022 by James A.
Have all construction needs Milwaukee is the way!! Used to be #1 but lack of materials now. Best power tools available
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August 2022 by A H.
John the manager and Home Depot Falsely advertise their products. I Placed a special order they attached A notice indicating any returns would be charged a 15% restocking fee but when I attempted to make the return John turned me away. I spend a lot of money yearly at Home Depot because of this un ethical behavior I will not return
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April 2022 by Melinda B.
i have shopped home depot for over 20 years. i will never set foot in wappingers falls home depot again. it was unreal. harslu anyone in store needed 1 item front desk told me it was either in garden or on the opposit side of store, god forbid they found out for me. it wasnt in either. you would think the front end coyld look up items or call a dept. i then went to the front end where a kid was working self checkout and talking in the phone with his friend, i finally interrupted to ask and got a ughhh i dont know. noone in front bothered to help. thank god finallu a women in a blocked off isle on a pallet loader stopped her job to walk me where they were. unreal
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April 2022 by Ticklebottom J.
A few years back had a contractor that was on a call list from Home Depot to install an item in my place. I had to keep calling him back to do the job right but we caught on what he was trying to do we even had to call the manager in charge to get him to come back the second time. He was waiting for the contract to expired so he could get paid again, but this time out of our own wallets because Home Depot was paying him from the start.
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December 2021 by Alyssa M.
Went in here to get a new fan, customer service lady at desk where self checkout is was very rude, was trying to pay with debit as credit and didn't know what button to press so I asked for help and the lady goes your still here and I find that very rude, work on your customer service also made assumptions that we weren't paying.
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July 2021 by Susan N.
Purchased this item on 6/22/21 for a partial bathroom remodel. The email from @homedepot said it would be at our local store on 7/6/21 for us to pick up. We are still waiting for it. I'm fact, it's been sitting at a terminal about 40 mins away from me since 7/2/21. Every day since 7/6 I have been calling to find out what's going on. All I can say is, everyone I've spoken to has a different answer. I've been told that I can pick it up at the terminal as a will call however, no one seems to know the address of the terminal that I need to go to. Every day upon checking the tracking the date of the delivery to my local store changes to the next day. I am beyond frustrated, I can't find this vanity anywhere else, and no one in customer service, central transport or the store can tell me when my product that I've already paid for will finally be delivered. It's being held hostage at a terminal somewhere either in Middletown or Newburgh.
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May 2021 by Raven Str
John or whomever the GM really shows why Home Depot's organizational psychologists need to figure out how to weed out former HS bullies and guys that got rejected from becoming cops. Absolutely unhelpful and absolutely on a power trip
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May 2021 by Eric S.
I have to cut this short because of Yelp's character count limits. But the summary is that this place rented me a tool that didn't work, and then blamed + charged me $433 for it. I needed to bury about a mile of invisible fence cable and I didn't want to do it by hand. When I found the Ez Trench Cable Installer ( and saw that it was at a Home Depot 45 minutes away, I thought my prayers had been answered. 2 days on my hands and knees-trenching cable and $433 later, I'd advise anyone to A.) avoid this tool if you live anywhere that has any rocks in the soil, and B.) avoid the Tool Rental department at the Wappingers Falls, NY Home Depot as they really don't seem to care about working people. So the details... I picked this thing up on a Wednesday because I happened to be near this particular Home Depot which is rare) even though I wasn't going to be able to test it until the weekend. This HD was the only one that had this tool in stock and it's kind of far for me, but if the tool was going to do the job it was meant to do, then it was worth the time and the extra money to me. As I'm leaving, one of the employees in the rental center says 'Look... we get lots of complaints about this thing... it's not really meant for the kind of soil we have around here.' So I say, 'Well, I'll give it a shot I guess... I can't lay a mile of cable by hand and I'm patient.' I watched every video I could find and read the manual. I fire the tool up on Friday night first chance I get. The engine turns over and the blade spins when I squeeze the throttle. Great. I get the cable delivered on Saturday, throw it on the tool, try to get it to lay the cable, and man...no matter what I do, the cable won't lay in the dirt... the machine pulls the cable up and out of the trench + dirt to the point that it's nearly worthless. If it hits a stone, it veers off course and/or shuts down. If you live in the northeast, this isn't the tool for the job... why this Home Depot even rents it out to people feels like a scam. I tried it a few times in multiple places on the property. It's officially way more trouble than it's worth. I'm wildly frustrated at this point. My quick trenching job turned into me spending the weekend on my hands and knees hand-trenching half a mile of cable late into the night on Sunday. But at least, I thought, the guys at the rental area would understand that this tool sucks. I wake up at 6am on Monday before work (4 days and change after initially picking it up), and load this monster into the SUV, drive it the 45 mins back over to the Home Depot a few days early (I stated that I'd need it for 4 days, and if you rent something for 4 days, you get 3 free), and as I'm walking it into the rental area, an employee is walking in at the same time and he says 'How'd that work for ya?' I tell him that the machine wasn't able to lay one single inch of cable. 'Oh... I just had a guy who had it for 2 days... he didn't have any complaints.' Good for him. I tell him that I wish I didn't have complaints as this thing ruined my job and my weekend. He says that he's not authorized to give me a discount on the rental, so I ask who is. He says 'Let me call the manager.' Manager John gets on the phone, hears that I've had the tool for 4+ days, and says 'He didn't call us to complain before today, so charge him for the full week.' I tell the tool rental guy that's unacceptable and it's just not decent. He tells me to go across the store to Customer Service to complain... 'transaction complete' in his eyes, I guess. I tell him that's also unacceptable and that he call the manager back so I can speak with him as I'm right here next to the tool we need to assess. Mind you, nobody has inspected the tool... nobody turned it on... no cursory overview. Just a dismissal of my claim and a prompt to go waste some time in another part of the stor
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April 2021 by Justin Carlon
Attempted to buy carpet and pay for installation services. We first went to the Poughkeepsie store but there were zero employees working in flooring. I ended up scheduling the measure date via internet. We then went to this location to pick our carpet choice and padding. There was one employee working there that was helpful on 04-27-21. We got out measure done and then called to finalize our choice of carpet. The 1800 number that was useless. They said the order had to be pla
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December 2020 by Carla S.
My 8 month old son and I went in today to get a Christmas tree. I was thinking I'd be able to fit the box standing in a cart but it wasn't working out. A younger employee, who's name I didn't catch, saw me struggling and carried the tree to the checkout counter and then out to my car. I thought he was just going to leave it and go back inside but he stayed and tried to help me get it into my car. It didn't end up fitting but it wasn't for his lack of trying! He was great and I wish I knew his name to give him credit.
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October 2020 by Alicia Lynn
Be careful women, a Manager at Home Depot In Wappingers has the audacity to call me a “liar” after I called to inquire the next day as to why my delivery didn’t happen. He told me that it was to be delivered on a certain day and I told him my receipt said another day and no one contacted me to tell me of a change. After calling me a “liar” I reported him to customer service, which I was told I would get a call from the store manager and a refund, we even disputed the charges through our bank, Home Depot would not give the money back on a item that I we didn’t receive. I would not recommend anyone shop at Home Depot in Wappingers, very unprofessional and don’t care about their customers.
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July 2020 by Pat S.
The Adirondack Chair I ordered never arrived. The email saying it had been delivered referred me to a text number. The text customer service doesn't work (at 38698) which is listed in the emails. The text sent me to a tel # 800-4303376 that kept asking over and over for order and billing zip code repeating those 2 Qs w no functionality. Then I called the store, They had me on hold for 10 min to tell me another number 800.466.3337. They told me it has shipped. That was automated.Useless. I WILL NEVER BUY FROM HOME DEPOT AGAIN. They have made me into a Lowes customer.
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July 2020 by Stole Bozinovski
Non friendly people, especially customer service big box John , who seems like can make new rules and do what ever he wants there. It is a same having such people represent g homedepot, he needs to be removed.
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June 2020 by John Z.
So tired of the snotty attitudes, sales people who can't be bothered to help and not getting help in the first place. Hey guys, we customers are why you have a job when so many do not. No employee should be arguing with a customer. Don't just point, show the customer where the item is. And don't tell me you don't carry it and then take out your smart phone and find out you do. That's just lazy.
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June 2020 by Zoli Santiago
Worst experience ever! No safe distancing for the customers. Over crowded and worst customer service. I asked for curbside pick up. I called the number to tell them I was there to pick up my grill and the man told me to come in to customer service. I was confused because coming into the store is not curbside pickup! I go inside and wait on a crazy line with other people trying to return items. The stall for online pick up was unmanned and in the dark, so I lined up with custo
