Lily's Nail Salon & Spa is a well-regarded establishment that offers a range of services, from manicures to pedicures. The salon is known for its attention to detail, with customers praising the quality of the nail shaping and polish application. The atmosphere is described as calm and welcoming, and the staff are generally kind and make customers feel comfortable. However, some customers have reported issues with the pedicurist, who has accidentally cut them during cuticle care without acknowledging it. Additionally, one customer found the staff member providing the service to be unfriendly and unhelpful during the pedicure process. Overall, Lily's Nail Salon & Spa is a mixed bag, with both positive and negative experiences reported by customers.