Optimum in Wappingers Falls, NY, offers cell phones and accessories, along with live in-person support from Retail Specialists. Customers can explore various products, plans, and services, including ways to save on Internet, TV, and mobile bills. The store provides access to the largest and fastest 5G network through Optimum Mobile. While many customers praise the knowledgeable and helpful staff, some express frustration with the cancellation process, noting that plan downgrades must be done over the phone. Issues with the virtual queue appointment system have also been mentioned, leading to disorganization in-store. Overall, while the service can be expensive, the customer service at the Wappingers location stands out.
The employee at this store was very helpful. I was out in 10 minutes. Unfortunately, I believe Optimum is taking advantage of mobile and home wifi services. Poor internet connection, poor mobile broadband service. And other things I found in a 6 month period.
February 2024
I didn't know that you have to cancel your plan or other arrangements by phone before you come here. If not they will not accept anything from you. There is no wait. You can turn in items that are not working for replacements. After 19 years with them they are calling constantly to get me and husband back. Too late!
January 2024
Don't waste your money on those S&M joints! They will smack you around and take your money just the same! If you like it rough, this place is for you!
