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December 2023 by Page Ehrhardt
I've loved this bank for years.Personal, small town service. Always helpful and friendly.
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September 2023 by Stanley Nowak
I don't know why other people give this branch such low ratings. Everytime I go there the people are nice, kind and helpful. Plus, compared to other big banks their online info is very easy to access! I really like them, and I don't like most banks!
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July 2023 by Margarita De Jesus
June 1st a company took money out of my account after I canceled services. I explained to key bank what happened, they did not give me provisional credit. Company sent me a different amount to a check I deposited that check to chase but wanted to deposit to key bank. So I did both via mobile and called chase to rescind the deposit. I was told that it’s in a pending status and cannot do that. Then I called key bank to explain this to them and they informed me of the same thing. I called to branch to let them know what is going on and they accused me of fraud. My direct deposit went in key bank and they are not allowing anything to come in or out but they are actually allowing to let things come out. I live in South Carolina and cannot personally go to the bank because the closest key bank is 500 miles away! I was told by a branch employee that the branch manager is not aware of what has been going on. I DONOT RECOMMEND THIS BANK.
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December 2022 by Johnny W.
Seems like they are getting better as the overall attitude has changed. Got some new people there and they are nice.
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February 2022 by Beth Dembeck
Not very private I had to enter my Social Security Number instead of my PIN number to close out my debit card from the NY State Department of Labor
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December 2019 by Lisa S.
Best bank and best branch I been to. The manager Tina is very helpful and very friendly. This bank is not like any other bank, she makes you feel like family. Thank you Tina for all of your assistance. I highly recommend her.
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April 2018 by breezy
Quick and friendly service. Parking lot is weird and you have to cross drive-up window/ATM traffic to enter the building. Entrance is also at a weird intersection - use caution.
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May 2017 by Jennie Rubenstein
Friendly and professional. Nice lobby and great staff
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May 2017 by Sal Napoli
This is THE WORST bank I ever dealt with!!! After depositing a check the money was taken from my employers account on Tuesday 5/17 , Key bank kept it on hold and STILL not in my account. Between transferred back and forth and NOBODY having a clue online or at branch, i will close account and NEVER use this bussiness again!
