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April 2024 by Theresa marie
4/8/24 Fries, & big mac were barely warm, fish was warm. I even called this McDonald's b4 placing order and asked that they prepare all my food fresh & hot, especially the fries. Male could care less, advised I'll throw in extra ketchup like that would help with cold fries!!! Paid for large drink received medium, with hardly any ice in it... just overall unsatisfactory. Delivery items should always be prepared fresh & very hot so they are still hot upon delivery. I live less than 1.5 miles from this McDonald's, driver was prompt but did take long way to my house. $28 for cold food is just completely unacceptable!!!!! McDonald's & grub hub both need to do much better to resolve this ongoing issue ? customer recourse is to dispute charges with credit card company & receive credit for cold, disgusting food. Will McDonald's care, no! Will grubhub care, no! It's a sad uncaring world, no one has any desire to perform their job well, give good customer service, resolve issues promptly.
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March 2024 by Beverly Burns
Wheelchair accessibility: There is handicapped accessable parking and an entrance with the sidewalk cut down so a wheelchair or walker can get inside.
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March 2024 by eye of horus cosplay
Is your staff just lazy or do they not know how ro make a proper mcflury? A mcflury is supposed to be mixed not with a pile of crushed oreo on top of vanilla ice cream you need to up your
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February 2024 by Anna Lichtenberger
Ordered 3 cheeseburgers 2 large ff a fish sandwich and choc shake. I recieved one burger a shake and a ff. For $25
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February 2024 by matthew dryer
Took way too long for a mobile
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January 2024 by D Treusdell
Best McDonald’s I’ve ever been to. I come out of my way for the amazing service and consistent food quality.
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January 2024 by Richard Scibior
Very rude manager inside. Waited in line at the register and could not get waited on although they were waiting on everybody in cars. Ended up leaving with nothing.
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January 2024 by Patrick Curley
Fast and clean
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October 2023 by Robert Riquelme
With my sweet baby before heading to NY
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October 2023 by Jennifer Siniscarco
Service was fast and the food was
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September 2023 by Jeremy Hayes
Went in for a quick bite and had an employee who was just rude, unprofessional, and didn't want to spend time dealing with customers. No smile, no nothing. When food was up, they yelled out order, and you had to go up and get it. Not long ago, they would bring out your order to you. Makes no sense.....if you place an order with a kiosk, you get a number, and they bring food to your table. You order from an employee directly they don't bring the food to you.... talk about not doing much for your wage. Customer service absolutely is on the brink of distinction.
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August 2023 by Samantha Sadler
Messed up my order the first time and when I came back to get the missing item from my order, I asked for a of cup mac sauce. When given the missing item they put Mac Sauce in a nugget container.
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July 2023 by Kim W.
I am a huge fan of McDonald's french fries and I am extremely disappointed. This is the 7th time we have ordered from them and when the order is delivered there is always something missing. I can't blame the dasher because McDonald's always seals their bags so the dasher is unable to verify that the order is complete.Very disappointed
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June 2023 by AlAmir Al-Fatihah
Double bill refund request.UserWrite a complaint about McDonald's in Washington Mills, ny store number 2454. Paid double bill for a meal. Used the app to purchase a meal for my children.Subject: Complaint about Double Bill for Meal Purchased via Mobile AppI hope this review finds you well. I am writing to express my dissatisfaction with the service I received at the McDonald's located in Washington Mills, NY, specifically store number 2454. On [May 19, 2023], I utilized the McDonald's mobile app to place an order for a meal. Unfortunately, I was billed twice for the same order, and I would like to bring this matter to your attention for resolution.To provide you with more details, I placed the order through the mobile app at approximately 5pm. I selected the items I wished to purchase, made the payment electronically, and expected to receive a confirmation of my order. However, after reviewing my receipt , I noticed that I had been charged twice for the same transaction, resulting in an erroneous overcharge.I would like to emphasize that I have been a loyal customer of McDonald's for many many years and have always appreciated the quality of service provided by your establishment. However, this incident has left me disappointed and concerned about the effectiveness of the payment processing system in place at the Washington Mills location.In light of the aforementioned situation, I kindly request the following actions to address this matter:Refund: I request an immediate refund of the overcharged amount to my bank account or as a credit to the original form of payment used for the transaction.Investigation: I urge you to investigate the cause of this double billing issue promptly. It is crucial to identify and rectify any flaws in the payment system to prevent future occurrences and ensure a seamless experience for all customers.Preventive Measures: I expect McDonald's to implement additional measures to prevent such errors from happening again. This could include enhanced training for staff members involved in the payment process or implementing stricter quality control protocols for mobile app transactions.I kindly request your prompt attention to this matter, as I believe it is essential for maintaining the trust and loyalty of your customers.I look forward to a speedy resolution to this issue. Please feel free to contact me if you require any further information. Thank you for your immediate attention to this matter.
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June 2023 by Patrick Michael Moccaldi
Breakfast is always ? lunch is good, I mean the food, service is good to, nothing ?
