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“I CHOSE THEM TO STORE MY DAUGHTER'S FURNITURE WHILE SHE WAS AWAY ON SABBATICAL FOR 10 MONTHS. FAIR PRICES AND VERY SECURE LOCATION. INDOOR STORAGE UNITS ARE THE BEST AGAINST THE WEATHER AND OTHER ELEMENTS.”
“Had a 3/4 ton truck rental. The whole process was easy and trouble free. The rental was covered under someone else’s auto policy so I don’t know if that played a role. But someone from the Latham location called me to confirm the reservation and see when I needed it. Customer service was top notch and the Ram 2500 was in great shape.”
“The office is closed and the storage units are issued by the 125 Broadway location. They raised my price by $10 after the second month but otherwise, great service and getting a card to enter after hours was really helpful.”
“Done business now twice with this location, the staff on both accounts where helpful and welcoming. Had direct interactions with the GM Alicia who was very knowledgeable, helping me through questions choosing the right rental for my needs, I appreciated her assistance!”
“It was definitely the people for me. The guy at the front desk was very knowledgeable and the Little lady with black hair from the office had a great personality and was definitely on top of things”
“My experience has felt like The Concierge of Equipment is taking care of me. Linda Powell is responsive and always goes beyond to make sure I've got my lift when I need it. The drivers are courteous, timely, and leave the equipment in exactly the location requested.”
“The owner at Key motors went way way above and beyond. Our lights weren’t working when we tried to hook up the trailer and he came out in the dark and cold, getting under the hood of our truck, trying to help diagnose issue! When we realized we couldn’t fix it, he happily put us in a truck instead. It was after hours by the time we left. We rent a lot of UHALS and have NEVER had service like this! Thank you! You saved our butts last night!”
“2nd time we've rented from this place and have always got good service from the people up front on the register to the people dealing with the penske rentals”
“Renting a Heavy Duty sleeper Truck is never just easy. There's a lot of hoops. However, Jack did his job, and got what I needed when I needed it. And he knew what he was doing. I appreciate his hard work, & recommend him.”
“At De Voe's Rainbow Orchard, I use the U-Haul Rentals. Joy is literally a "jJoy" to have handle my U-Haul Reservations. She is friendly, attentative to detail, helpful and does her work well!”
“I rented a small box truck for a short in-town move. This location in Troy has convenient hours and had the right vehicle size available from my online reservation. It drove in very good condition, easy to operate and fit what I needed. The staff person was helpful with answering questions I had and made the check-out and check-in process quick and simple. Thank you for the excellent service, I will visit here when the time comes to move again.”
“**5 Stars - Excellent Service!**
I had an amazing experience with U-Haul on Fuller Road! The service was exceptional from start to finish. The equipment was in great condition, and the whole process was smooth and efficient. I especially want to give a shout-out to Hassan, who was incredibly patient and helpful. He took the time to answer all of my questions and made sure I had everything I needed for a stress-free move. His professionalism and kindness really stood out, and I couldn't have asked for a better experience. Highly recommend this location!”
“Moved from upstate NY to Austin with 3 U-boxes. Drop off was great and the boxes were dropped with a forklift right where we wanted them. Pickup was just and great and on time.
Delivery was faster than quoted and access at the facility in Austin was really easy.
Extremely happy with the whole experience. Every staff member we encountered went above and beyond and way a joy to interact with. Would rate 10/10 and recommend 100%.”
“We rented a van from this location and were very pleased with both the service and condition of the vehicle. Liz was very friendly and accomodating. This location is very close to Rensselaer Polytechnic Institute for student needs. We will rent from there again.”
“I just moved up here from another state and needed a storage unit. I found this place online. The representative I spoke to on the phone was courteous and very informative. And the person at the place was a very nice guy. He helped me find what I was looking for for the price I was willing to spend. I would HIGHLY RECOMMEND this facility.”
“I ordered a uHual and storage unit online beforehand and their service was wonderful. They even gave me a discount (that I didn’t know about) which gives you a month of free storage with a uHual purchase. The staff is always very nice and quick. I must recommend!”
“I experienced EXCELLENT customer service and watched complete professionalism! I witnessed this gentleman below “Richard Koonce”(with the bad review) who I do not know at all! be unbelievably vulgar and disrespectful to the point Essentials had to get police involved after many failed attempts of defusing the situation. You can’t fault a company for doing there job when your out driving with no license and an illegal plate on your vehicle causing accidents and think your not going to get charged!I Just went on this site to get Essentials number again to use them and saw this gentleman picture below and the review he wrote and felt I should share the actual truth on what happened! Especially when Essentials employees all handled this situation very professionally!Very nice, genuine people! I would HIGHLY recommend to anyone I know!”
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“I had an issue that had been frustrating me for a while, and Kandice went above and beyond to help. Not only did she resolve the problem quickly, but she also took extra steps to make sure it wouldn’t happen again. She actually listened to me, acknowledged my concerns, and made me feel genuinely valued as a customer.
In a world where good customer service feels harder and harder to find, Kandice truly hit the mark. She’s the kind of manager every company needs. Highly recommend!”