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January 2024 by Kayla Moore
I went there a few days ago because I wanted to finally buy me my first jeans and that’s when I got greeted by Thomas, he was very welcoming and nice, he helped me find the perfect jeans that I would like, he was the best I definitely will be going back!
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May 2023 by Kelly Derby
I go to this location only. I’ve had the best customer service there. This weekend I had the best service from Jenny, Alicia & Matt. They are the best! Thank you for helping me & my daughter with everything!!!
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April 2023 by Veronica O'Dell
Can never find clothes that are meant for larger people.
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December 2022 by Alfredo Castillo
It is one of the favorite places for Christmas shopping.
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November 2022 by Melek Yavuz
I agree with all other reviews about poor customer service. I used the fitting room and noticed that every other customer using the fitting room was asked for their name but me. It was very disrespectful and racist. Definitely not shopping from this store again.
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September 2022 by Dalton Robinson
Lovely employees and one of the only places to find jeans for tall, skinny people
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February 2022 by Alseekyi Gaither
Very poor customer service and racially biased group of associates. Highly don't recommend going into the Waterloo Outlets location if you are a person of color.
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December 2021 by Shelly OBrien
The staff are so nice and helpful! I love this store!
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September 2021 by Jennifer Dombrowski
Good deal . Good service
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August 2021 by Kate Moore
Please
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August 2020 by Lynda D.
Merchandising is messed up. They have full price $60 pants on a table with two signs; one says $9.99 Shirts ("shirts" in small print...there are two small piles of shirts also on the table), the other $19.99 shorts ("shorts" in small print...not a single pair of shorts on the table). This is an outlet and there is no discount on the pants. Bait and switch is what I call that.
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July 2020 by James Deferio
Very friendly and fast to help out
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March 2020 by harry d brown jr
The staff was very courteous and helpful.
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January 2020 by J G
The last two visits not one employee has greeted me, asked if I needed help, nor said goodbye when leaving. I’m in the Retail field now for my 23rd year and my current position of Regional Manager for 5 yrs now. Title is not important and I’m not sure I should even include that in this review, but regardless I would expect one of the three above to have been initiated in that store. The craziest thing is last week when I was in, FOUR employees were at the front register, I was the only customer in that store, they all looked at me as I walked in, I walked around for maybe three or four minutes and I literately walked out in disbelief as not one of them could have cared. Good thing your website is easy to navigate because your brick and mortar store at the Waterloo Outlets is sinking like a dead fish.
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February 2019 by Emily K
Just like a typical AE store. I really have not found that the prices are any better or that their are different sales. I do believe they sell some products in their factory store you would not be able to find in their regular stores.
