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August 2023 by Rhonda Jones
I have no complaints this bank has been amazing!! Always will to help and quick to answer any questions I have definitely a family bank!!
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July 2023 by Diane D
SueAnn was a wonderful help to me this past week.
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July 2023 by Diane W. Dersch
SueAnn was a wonderful help to me this past week.
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July 2023 by Howard Strader
It's absolutely wonderful doing business with a small town local bank. SueAnn Lincoln is great along with the rest of the staff. They always call you by your name and always check to see if Gunner is with me to send out dog treats for him. It doesn't get much better than Generations bank.
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July 2023 by Elizabeth Renshaw
We worked with Sueann Lincoln at the Waterloo branch to set up an account for our new business. She went above and beyond to help walk us through the process with excellent customer service and knowledgeability.
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July 2023 by Doris Ross
Great service always friendly and a joy to see.
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May 2023 by Leon Hurlbut
It's a pleasure doing business here. We are small business owners and we deal with this bank on a daily basis. Thanks for making life a little easier for us. It's very appreciated
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May 2023 by Deb DiMatteo
Generations Bank has been wonderful for our family. My 97 year old mother gets cash to pay for things and she writes out exactly what she wants in a variety of bills. The staff are very patient with her and cheerful to us.
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February 2020 by Claudia Tristain
very rude
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May 2019 by Susan Brees
Do NOT bank here! Very rude! The lady at 2nd window is VERY respectful and nice, excellent customer service. The others have no etiquette and were yelling my personal business whole time there!! Were rude and saw I was having trouble with walking and standing, as I sat. I tried to explain we needed letter faxed there to open account, but wouldn't listen. Instead kept arguing between them and disagreeing with me. I called place that sent letter and they had it 2 minutes later, then still continued on phone call and arguing among selves before getting supervisor incvolved. About ever 30 minutes they would loudly say my name and say they were working on my account and maybe go run some errands? Said no I need to stay and figure out account. 30 minutes later, the "supervisor" came from her office to say they couldn't help me, but maybe come back in six months. Mind you now, we saw her in her office on her personal phone most of time! Stay away from here is all I can say!
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September 2018 by JS
Great bank to have accounts at
