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March 2024 by Kristen McNicholas
I came in for an oil change, tire rotation and battery check and were kind, professional, and happy to answer my questions. It can be difficult for women to exist in car mechanic spaces, facing sexism and condescending attitudes and the guys working here made me feel welcome and heard. Will be returning!
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March 2024 by Bhavinkumar Patel
Poor Customer service and paid $300 for a new tire and alignment serviceAlignment not done and told me to come the next day the next day I had to wait 3 hours and still did not complete the job would like to request a refundAnd none of the employees have any knowledge of wheel alignment.
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March 2024 by Zach Hunt
Great service, got me right in to check my vehicle
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March 2024 by Jennifer Pinette
10 out of 10 do NOT recommend!
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March 2024 by jrad antwine
have been there 3 days straight trying to get my aliment done, whenever i get it back it still has a improper alignment. Technician did not understand what a flag nut was and they wanted me to spend a extra $160 on bolts because they wouldn't tighten...went home (left upper control arm bolt left loose , was a fun 30 mile drive home) and tightened myself and called back to cancel the orders of bolt. Will be seeking a refund and reporting them for unsafe work (could of went into oncoming traffic if that bolt came out anymore then it was)UPDATE- 3 WEEK LATER NOTICE A NOISE FROM FRONT END AND VEHICLE IS AGIAN ALL OVER THE ROAD. FOUND ANOTHER LOOSE NUT . ITS NOT THAT HARD YOU GUYS !!!!
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February 2024 by Jamie Heisel
Second time at this location and was very happy with service
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January 2024 by Erik Suess
Friendly, professional, and quick! Will definitely recommend this location!
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January 2024 by Mark S
Just got a NYS Inspection done. Very friendly and professional. Thanks
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December 2023 by MD F KHAN
The old guy who is in reception is crazy and unprofessional and rooted. I was appointment. I took off from my work for this appointment. I was present on time for service he said they can’t help me today. I said I have appointment 3:30. He said again I can’t today. I said you should call me for cancel this appointment. He said I a called you no one answered. Then I checked my phone there is no missed calls. Then he said it’s doesn’t matter I called you or not we can’t help you. Even he didn’t said any sorry to me. I will never come here again.
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December 2023 by Laura Brinson
My Daughter was there today and the Manager Fran is very rude he called my Daughter the N word .he is Racist. And this will not be left alone
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August 2023 by N/A
Great job helping me with issues. Had to take my auto to this Monro after a nearby business screwed up a new tire install. The team at this Monro helped me like nobody else.Thank you. I recommend this garage. They know what they are doing.
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July 2023 by skyler aho
I can not give it a zero, as the service was promising and prompt over the phone while setting up the appointment. I had called on a Saturday afternoon for an oil change and they set up an appointment for the next day on a Sunday @ 2:00pm. Which we arrive on time from 45 minutes away, and there is no one there to open the door or answer the phone. Doors locked, lights off. Not a sign in the window indicting any changes in hours of operation. Left our vehicle there for two hours in hopes someone would call, but nothing had happened. Called around to other local services for help and were informed that this is not not first time this has happened with Monro Auto Serivices. Many of times at that.
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July 2023 by Shay G
These guys are my super heroes! My car started to break down on I-90 while I was traveling alone with my 2 daughters. I pulled into Monroe and asked for help and Georgecwas just magnificent. He looked up the codes to my car and told me what was wrong and said he could have it going in about an hour and a half. He explained that he would fix the simplest of problems first and if that didn't do the job he would do the 2nd part, so he was being bery Conscientious of how much it was going to cost me which I found to be very thoughtful and professional. He could have just charged me for anything and everything cuz what do I know? George kept me fully informed of the entire process and kept coming to the waiting area to update me. In the end my car was fixed, my kids were safe and we were back on the road in no time at all. Let me not forget to mention how friendly and KIND everyone was here....that goes a long way with me these days. Thanks a bunch Monroe!!
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June 2023 by Craig polizzotto
Had tires shipped from tire rack. Setup installation online which was very easy. Went in was greeted by Shane. There were just two guys in the shop that morning and they mounted, balanced and installed my tires in two hours. Very professional, clean. great experience. Top notch service. Shane seems to really care about the customer needs. Not like other shops just looking to get your car in so they can say you need a bunch of work you don't really need. I am confident going back and having work done without a shop jerking my chain. Thanks Shane and company keep up the honest quality work.
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May 2023 by Melissa Hart
Shane and George were excellent in diagnosing my Hyundai. They offered concise information on what was wrong. Excellent service from both of them. I would definitely recommend them!
