The Verizon store in Waterloo offers an outstanding customer service experience, with a team of friendly and knowledgeable wireless sales consultants ready to assist. Located at 2454 State Route 414, the store specializes in helping customers with upgrades for devices like the Apple iPhone, Samsung Galaxy, and Motorola edge+. Reviews highlight the exceptional service provided by staff members such as Anthony, Tyler, Lisa, and Miles, who are noted for their professionalism, patience, and helpfulness. Customers appreciate the thorough support with phone issues and trade-ins, as well as the guidance on selecting the right devices without pressure to oversell. The store is recognized for its friendly atmosphere and commitment to customer satisfaction, making it a highly recommended destination for wireless needs.
I stopped by and spoke to Chris about a case for my Google Pixel 9 Pro. They had at least 6-8 styles of cases, the largest selection of any store I checked (started in Rochester NY). Chris was kind, considerate, easy going. I will definitely be back again. Thanks for a top notch experience.
December 2024
Verizon Waterloo store is top notch. Anthony was friendly, professional and knowledgeable. Highly recommend going to this store.
October 2024
Met at the door by a customer service person. He guided me through what I wanted to accomplish quickly and competently
