The Verizon store in Waterloo offers an outstanding customer service experience, with a team of friendly and knowledgeable wireless sales consultants ready to assist. Located at 2454 State Route 414, the store specializes in helping customers with upgrades for devices like the Apple iPhone, Samsung Galaxy, and Motorola edge+. Reviews highlight the exceptional service provided by staff members such as Anthony, Tyler, Lisa, and Miles, who are noted for their professionalism, patience, and helpfulness. Customers appreciate the thorough support with phone issues and trade-ins, as well as the guidance on selecting the right devices without pressure to oversell. The store is recognized for its friendly atmosphere and commitment to customer satisfaction, making it a highly recommended destination for wireless needs.
We have had some struggles with Verizon in Waterloo. I went in this weekend and Colton waited on me. He was AMAZING. That experience was what customer service should look like.
September 2025
Super good customer service. We had a few issues and Josh was very helpful with figuring it out, highly recommended 😃
September 2025
Go see Ron and give him all your business. Phenomenal customer service and he went above and beyond to help me with my phone. He should get a raise.
