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February 2024 by Felicia Simpson
If I could give this store a zero I would. The customer service was terrible. I hope that the racism I received when I was there is not a reflection of the company. And the fact that employees of the store including the manager make up regulations that clearly undermine the company as a whole is ridiculous. It's a shame that my skin color dictates how I am treated. I will never shop at this location or with the company EVER again.
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February 2024 by Michaela Bingaman
Literally always hang up on you when you call
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May 2023 by Kaydence Simmons
Not very size inclusive, most of the clothes only went up to like 12. I saw very few 16 and 18 but there was NO bigger than size 18. That’s ridiculous, it’s 2023, big brands like this need to have bigger sizes. Their clothes are so cute though, love their ripped jeans but they didn’t have my size in any of the ones I liked, the cuter ones only went up to like 10 (if that).
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February 2023 by Family Account
Found some great stuff here recently. Staff was super friendly! Wish we had them where I live!
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December 2022 by Charlotte Allen
Customer service was amazing, Gianna was very kind and friendly! She also went out of her way to help me with the rewards app and deals. A big thank you to her and the staff, great experience?
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June 2022 by Vilo J.
In need of a new outfit! But served withBlank stairs. Three of them and three of us! Just browsing the area happen to walk in b/c I love the brand but! Im starting to see a pattern! They keep hiring saltine personnel. 3 of us walk in and no greeting. We were looking around to find a change of clothes, in an empty store. And still we get unwelcoming glances. We had been in the field all week and were allowed to come off base for what ever we wanted. Despite the the glances. We continued to walk around. Another person stepped out from the back and just glared at us and continued to walk past us. With in ear shot range. My buddies and I announced how unwelcome we are and yet. Silence still filled the room. I would think that American Eagle would be better at selecting who represents there brand. Even the fact that their young makes no difference to me. Your working and its during the early afternoon. On their phone, they were a watchin. Even the full seasoned looking woman in the back kept her mouth shut and was just staring. It was one of the weirdest experiences I have ever had in a major retail outlet. If I could I. Would give 0 stars.
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February 2022 by Christine Smith
Everyone there is so rude. All the employees ignored me the whole time I was there and let me stand in front of a cash register for 10 minutes before I finally asked if I could check out there and they said no and I had to walk around to the other cash register. Why didn't they just tell me that when they saw I was standing there? And they could see that I was struggling to stand because normally am in a wheelchair but I thought it would be quick. It was so insulting. They just sat there on their cell phones and checking out Facebook. It sucks because I love the clothing but I really genuinely despise bad service.
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January 2022 by Mrs. Smith
Feel like they are too expensive. I love there clothes and the store is clean. Staff are very respectful!
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September 2021 by Crystal Bejjani
Great store, very organized and well stocked!!!
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October 2020 by Sayyora Ziyatova
Bad customer service, old lady very rude
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August 2020 by Bleu Bermudez
I just got into American Eagle clothing and wish I had tried their clothing a long time ago! The only thing that I have an issue with, is the employees! They give attitude ! Some not all are , well they always seem in a bad mood.
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March 2020 by Daisy Alvarez
The clothes at the store is typical to all other places, but the employees at the mall are the worst. Every time I've gone into the Salmon Run Mall location, the employees are talking amongst themselves at the register, so much so that they don't even greet nor help the customers. But I have overheard some really good gossip about other employees, and even customers while shopping.
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November 2019 by senj Vandenberg
A bit pricey
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September 2019 by Tseko Vachev
Not enough help have to wait for at least 10 minutes or more for help!
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September 2019 by Sergeant Thomas
Poor selection of clothes, unorganized.