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October 2023 by Jeannette Oliveau
Tyis C. was very helpful and personable when I came to this location to open a new account, as this was my first time doing business with a credit union. He was able to answer any questions that I had and made it a very easy process. Will continue to do business here.
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April 2023 by Tyler
AWFUL customer service. Consistent TWENTY MINUTE wait times on the phone is absolutely unacceptable. Their app and website are clunky and asinine. Go elsewhere when possible.
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April 2023 by Tyler Montroy
AWFUL customer service. Consistent TWENTY MINUTE wait times on the phone is absolutely unacceptable. Their app and website are clunky and asinine. Go elsewhere when possible.
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November 2022 by Coldblooded King
The manager from this bank shouldn't hold his position and if I can find out who to talk to he won't! His name is Eric and he down right is rude and handles his job unprofessionally. They have caller ID there and for weeks I know somebody who tried calling Eric and even left him messages. After two weeks of waiting for a return call the guy tried calling back to Eric's office and nobody answered. I told my buddy hey block your number and see if they answer Literally after calling two times and no answer then we blocked the number Eric picked up after the first ring. He handles people's privacy horribly. Literally one day I called him for something I won't go into detail I still bank there and am afraid of what he is capable of with my money. I then went in to talk to him and the lady at the desk knew all I was there for even without saying a word. Then I sit down and I can hear them all whispering about me and my credit. Who can I report this guy to? If anyone with info plz let me know. There is tons he has done to manipulate my funding and overdraft stuff but I won't go into detail on here.
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July 2022 by Steven Warren
This is a bank that is extremely reliable, reliable to not post your direct deposits in a manner that will cover bills going through the account. if you want to bank here, lets say your deposit comes in on a friday, make sure that you have money in the account on thursday to cover any payments going through on friday, because, they will post the payments before your deposit. 100% --- PREDATORY PRACTICES TO PRAY ON THE LESS FORTUNATE
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July 2022 by Bhavik Patel
We love banking at AmeriCu because of the incredible service provided by the staff. Eric and the staff understand what customer service is to a whole new level, they are always happy and very delightful to work with. We have saved so much interest because of his eagerness to provide the best solutions, from home lending, personal car loans, to even refinancing my business. We recommend everyone to AmeriCu!!
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May 2022 by Richard Allan
The bank manager at this location is very rude. Once I'm through paying my loans I will find another institution to bank with.
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January 2022 by Anthony Potter
I don't understand the (current) low rating for this AmeriCU branch. Every time I've come in to do something, I haven't had an issue. Their lobby is accessible and their terminals in the lobby allow you to do an array of functionality without even speaking to a teller. Pre-Covid (and possibly currently, not sure) they had a change machine where you throw your change in and it will convert it to cash for you, without a charge.I have had bank offers through here when I was younger and they weren't as good as other banks - but that's fine. My credit wasn't spotless and while I was disappointed not to take the offered loan, I still appreciate my member services offered with AmeriCU.If I were to have one complaint, it would be to fix the drive through ATM as it's way too recessed and I have to climb halfway out my vehicle every time to use it. I'm not a NASCAR driver, I'm not trained to enter and exit my vehicle through my window (lol).Thanks for your services!
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June 2021 by Havea ipplla
It is absurd how many times, this bank has mishandled my finances. After leaving this institution with joy, it is now a share branch to my home bank from home. The nightmare continues as it did 3 years ago.The staff absolutely kind, but I am not here to access that. This is my families hard earned money and it's constantly mishandled. Can you please elucidate why? And how ?
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April 2021 by V
Wonderful customer service.Always friendly and fast service.
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March 2021 by Mr. Potter
I don't understand the (current) low rating for this AmeriCU branch. Every time I've come in to do something, I haven't had an issue. Their lobby is accessible and their terminals in the lobby allow you to do an array of functionality without even speaking to a teller. Pre-Covid (and possibly currently, not sure) they had a change machine where you throw your change in and it will convert it to cash for you, without a charge.I have had bank offers through here when I was younger and they weren't as good as other banks - but that's fine. My credit wasn't spotless and while I was disappointed not to take the offered loan, I still appreciate my member services offered with AmeriCU.If I were to have one complaint, it would be to fix the drive through ATM as it's way too recessed and I have to climb halfway out my vehicle every time to use it. I'm not a NASCAR driver, I'm not trained to enter and exit my vehicle through my window (lol).Thanks for your services!
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August 2020 by Shawn Bennett
Negative stars if I could ... worst bank ever extremely rude and horrible customer service say one thing and do another , say they will take care of somthing and that your all set then find out down the road they never keep their promises ... they lie and steal money from you
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January 2020 by Andre Brisbaner
Watertown ny branch. I am a single father of two kids. A veteran, a student in collage, and a small business owner. This bank gets off on screwing people. I'm trying to survive and they're are saying there is no payoff. I have payed of other loans through them. I've worked in the service industry and am educated, these people keep giving me the run around not knowing anything about me. I most certainly do not recommend doing business with theses people. Incapable of listening.
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December 2019 by Joseph Williams
I called the 800 number with problem on my AmeriCu credit card. The 1st lady was not sure so she transferred us to another lady. She was outstanding helping us get the problem taking care of. I would like to thank both for there care in answering our question.
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December 2019 by Joseph Principe ll
Outstanding customer service by Michelle and the wonderful staff at the Watertown branch as well as Fort Drum Staff. Once you stop in and speak to the staff about any of your financial opportunities Americu will show you that you came to the right place and you will not have to go anywhere else.
