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March 2024 by Brian Magovney
I had an accident and lost a tooth from a top plate. I contacted Aspen and they saw me within a few hours. The whole staff was so accommodating and helpful which showed they actually care for their patients. I would highly recommend Aspen in Watertown. They are breath of fresh air, and it felt good to be taken care of.
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March 2024 by Deneen Homer
VERY friendly staff, I do like them. HOWEVER, expect to pay MORE than what your insurance will cover. We have two very good insurance coverages, and they STILL charged me more for indepth cleaning. I've never had to do that before, never again. We will go elsewhere. I guess there's a reason there are so many on the spot appts.
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March 2024 by Bobbie Jo Countryman
So far so good. The staff is very friendly and responsive and respectful. I had previously had horrible experiences with Aspen in the Binghamton area and was concerned about using Aspen again. The Watertown office this far has exceeded my expectations. I am seeing some issues with their scheduling apps that they use but I call to clarify to ensure things are correctly scheduled. I have about two or three more visits to complete my treatment plan and I hope I will continue to be happy. The 4 stars are because of the scheduling confusion. I will keep updating as my treatment continues.Updated: had the scaling completed. The surgical removal of two teeth and a root canal completed. The doctor was quick and they did a great job. They have also allowed me to make payments over the 60% I paid already. I have a couple more things to complete and will do so as finances allow but the difference in how I feel today versus before the procedure is pretty miraculous! I'm happy with the decision to give Aspen a second chance! This office was so much better than the one I visited years ago!
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March 2024 by Jerry VanWormer
I had a great experience today! Everyone in the office was really nice, especially Liv the dental assistant who brought me in. I'll definitely be back.
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March 2024 by Martin Brown
Y’all are way too expensive. Greedy!
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March 2024 by Emily Stepkovitch
All of the people were very nice! I will not be returning though. They tried to tell me I have gingivitis. I have braces on so my gums are clearly going to be a little more irritable than usual. My orthodontist has not said anything about me have gingivitis and I’m sure they would recommend me getting it treated if I did have it. I just needed a cleaning but they said they cannot do it until I get the “gingivitis” treated. They are just trying to get money out of me and my insurance I assume. They said before insurance it would be 630 and after insurance I would only pay 160 out of pocket. My insurance fully covers cleanings.
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March 2024 by Heather F
I tried to leave a review on the Aspen site through the link on the back of my appointment card, but it did not work. I'm hoping the staff at the Watertown, NY location will still see my comments because they've been nothing but fantastic to me. Today marked my 3rd visit as per my dental plan and like my previous appointments, I was met with a kind, caring, and professional staff who kept me informed of a slight delay for today (3/14/24) and of any procedures that they would be doing during my visit. The doctor and her assistant, Aubree, were both fantastic! I always appreciate when staff talks to you like they've known you forever because it makes the environment so much more relaxing. I also appreciate how professional they are and how they kept checking on me during my procedure to make sure I was ok. Overall I'm very glad I chose Aspen Dental and would recommend them to anyone. Thank you! -Heather
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March 2024 by Ronald Reome
This was my BEST experience with ASPEN. They accommodated me for an extraction. As I was having cancer surgery the following week. It was nearly pain free and the staff was exceptional. I recommend them to EVERYONE! Thank you ASPEN
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March 2024 by Melissa Hull
Walked in with a chipped tooth and left with a beautiful smile. Very accommodating staff.
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March 2024 by Decius Terra
Long waits in office, never answering the phone, and billing issues. Never going back to this bad experience. ?
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March 2024 by Olivia Brey
Went in with bad lower tooth pain hoping they could figure something out, they just scheduled me with their doctor and gave me medication to prevent infection. Then they charged me $305 for x-rays when I know my insurance covers them. Needless to say I walked out angry, in pain and out $305 dollars. Good luck trying to get ahold of them, they never want to answer their phones either.
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March 2024 by Rebecca K
Clean office. Timely. Caring dentist. They said they would get a quote from my ins. Waited 2 weeks and I called them again. Staff stated my insurance informed them they didn’t participate. So I paid up front. Aspen billed my insurance. The DO par (according to my insurance when I called a pre quote was never done). My insurance paid. I have the EOB x 3 weeks now and am still waiting for a refund of the overpayment.
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March 2024 by Linda Zehr
Staff was short i thought my appt was to extract a tooth and reline partial arrived early informed i wasnt scheduled for extraction only reline was told my insurance probably cover it my reply you did it last visit only lasted 5 days girls took me fixad the problem i had called for extraction at that time gave them my new insurance card information was quoted cost of extraction at the point of me leaving was informed they would check my insurane no appointment offered at last visit i acquired credit from your office which would ha e covered extraction previously staff was nice now i have to reschedule other appointment for eye exam
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March 2024 by Kelly Houle
Everyone is very friendly and kind. They made the information of what was going on easy to understand and made the next steps east to manage. Even if you don't have insurance I recommend them they work with you to pay your bill so you won't go broke.
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March 2024 by Michael martin
Couldn’t have asked for a better experience. Entire staff was great! Got me in quick and took care of me right away. The dentist was very professional and extracted my problem tooth with no pain at all. Would definitely recommend.
