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November 2023 by Daniel R.
I had an amazing experience with Sam and the rest of the team. I had run into several USAA debit card issues and insurance issues during the process. Sam kept it cool the whole time, provided amazing support and even drove me to two banks while trying to figure out my horrible bank/auto insurance situation. Amazing experience overall. He did not try to sneak any additional charges in or anything like I have experienced in other places. 10/10 would recommend!
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September 2023 by Tyler O'Grady
Leased my first new vehicle through Fuccillo. Andrew was extremely helpful and made the whole process fast and easy!
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August 2023 by Coach P.
If you value your time, do yourself a favor and do not go here. Over a week to close a deal and they act like they did you a favor by selling you a car when you're not happy with the service or lack thereof. They are the reason Carvana and the like are flourishing.
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July 2023 by fatiou fab
Not bad , but with my experience, on my appointments day to many mechanics call off... ?
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July 2023 by Carolyn PIERCE
My 24 year daughter attempted to purchase a car from Fuccillo in Watertown. She secured the financing through her own bank and signed the paperwork. Two weeks later and they’re still telling her they don’t have the title secured. I have purchased multiple cars and have never been treated so poorly. In conversations with other customers I was told Fuccillo is notorious for screwing over younger buyers. They’re waiting on another buyer that will use their financing.
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July 2023 by Candace Hendershot
Purchased a van from there. Shortly after, the transmission went out. Brought it back to them and they "fixed it". A few weeks later, that transmission went out. Brought it back, they "fixed it" again, drove it home a mile away and had to bring it right back because it was not fixed. It has now been in their shop since DECEMBER!!
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June 2023 by Ryan
Ask about warranties, and all you get is a "I've never heard of that before" instead of someone actually looking into it. Past dealerships through hyundai have acknowledged this bumper-to-bumper warranty. Which covers tires but not wanting to deal with these people, I just gave up. Prepared to be belittled when you have any knowledge on your vehicle as they do not care and will try to low ball you 8k less than market price. Be sure to try other dealers for a trade first before coming here.
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June 2023 by Derek Sanford
Went in there yesterday and was greeted by probably the rudest person I've ever met. I have no clue how he makes a living in sales. Following this encounter, we checked out a couple more dealerships in the area. Highly recommend looking a one of the neighboring dealerships for a vehicle.
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June 2023 by David stiefel
The car buying experience from this dealership was the worst I have experienced. To start, they easily had twice as much paperwork as F.X. Caprara Honda from a couple of weeks prior. The paperwork they presented was riddled with errors while signing and ultimately rejected by the finance company for what was essentially being sloppy by printing over the top of contract text or not correctly on the lines. This caused my trade-in to not get paid off on schedule and cost me several hundred dollars in additional interest until it was paid off. I had to reach out to them a week after my trade-in hadn't been paid off to even find out there was an issue with the paperwork. I also had to waste valuable time on new finance paperwork while on vacation in order to clean up their mess. This is just a portion of my bad experience, but hopefully enough to warn others. The vehicle has been good so far and I do recommend the brand, but would recommend that you buy somewhere else if you have the option.
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May 2023 by Sandra vp
Home of the 2(+) hour oil change...ANY time I've came in for an oil change, it's taken approximately 2 hours ?. That's HUGE ??
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April 2023 by Jennifer Wynn
Have you ever wondered how to make copious amounts of money disappear without much explanation? Then this is your spot! I brought my vehicle in yesterday for services. I also mentioned that my AES system was sending up a warning and said I would like that checked out. I was told that this was all going to run me $130. No big deal, right? However, I came to pick up my vehicle today and imagine my surprise when my bill was over DOUBLE the amount! I was told the $130 was for the diagnosis ALONE. That would have been nice to know before I brought my car in beings as I had $130 budgeted for services, not the ACTUAL amount I was charged ($235 plus taxes).Oh, and I was told to get the repair my vehicle needs would cost over $900. Thank goodness for Watertown Auto Repair LLC who will only be charging $430-ish for the same repair.I will not be back, ever. I hope others think twice before going to Fuccillo. This is by far the shadiest dealership I’ve encountered.
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April 2023 by Jennifer W.
Have you ever wondered how to make copious amounts of money disappear without much explanation? Then this is your spot! I brought my vehicle in yesterday for services. I also mentioned that my AES system was sending up a warning and said I would like that checked out. I was told that this was all going to run me $130. No big deal, right? However, I came to pick up my vehicle today and imagine my surprise when my bill was over DOUBLE the amount! I was told the $130 was for the diagnosis ALONE. That would have been nice to know before I brought my car in beings as I had $130 budgeted for services, not the ACTUAL amount I was charged ($235 plus taxes). Oh, and I was told to get the repair my vehicle needs would cost over $900. Thank goodness for Watertown Auto Repair LLC who will only be charging $430-ish for the same repair.I will not be back, ever. I hope others think twice before going to Fuccillo. This is by far the shadiest dealership I've encountered.
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January 2023 by Jerome J Diehl
I'm hearing they won't replace an engine that blew up at 52000 and under warranty. Minor damage to the front of the car had nothing to do with the engine issue. Really? Some of us would like to know more about this situation.
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September 2022 by Donna Lawler
Had oil change done service department is great Jessica Gemayel is awesome and very helpful!!
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August 2022 by Lana Alexander
I love my 13 yr old 2009 Hyundai Santa Fe. Not wanting a car payment right now I'm not interested in a trade-in at this time nor can I afford to do so. I need to keep this SUV on the road. I usually HATE dealership garages (bad experiences in the past) but Fuccillo Hyundai, formally Fuccillo Imports, have done right by me. They make sure they fix exactly what's wrong with no major surprises, no sudden problems causing a higher bill. They fix what is exactly wrong to try to keep the expense to a minimum and to keep a beloved vehicle on the road. It certainly is greatly appreciated especially these days. Communication with Services was excellent! ???
