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August 2022 by Mark Reynolds
original purchase 8/8/22,received frigidaire side by side on 16th,ice maker didn't work,,send loaner, couldn't use it had no ice maker, couldn't use it, TODAY they bring new replacement today, and no water what so ever, bracket holding water "in" line is bent, top corner edging flattened out, bottom fridge door hinge bent, ding in same door, fridge door at bottom isn't sealing, one pissed off customer
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January 2022 by Daniel Spaulding
I would not recommend that anyone within the military community on Fort Drum shop at this Home Depot. My wife and I ordered a new washer and dryer set from them on December 22nd 2021 and was told it would be delivered on January 12th 2022. When the date came around for our delivery we sat around all day waiting for the delivery just to be told at the end of the day after our delivery time that the drivers that were contracted out forgot their ID cards and could not get on base. Our new date was scheduled for the 15th and the day prior we were called and told they can not deliver because of the snow storms that were going to take place on the following Monday (the 17th) along with windchills for that Saturday. I am unsure how the outside temperature affects an inside install for a delivery but whatever, we were given a new date of delivery of the 16th (same temperatures and same snow storm the following date) I waited at home and again had to cancel plans to ensure someone over the age of 18 was at the residence to be left with a no show and no call. When I called Spirit Logistics today the 17th I was informed the delivery drivers tried to call me because they forgot their ID cards once again. This was a lie as there was no missed calls from Spirit Logistics and I was finally given the option to pick up the washer and dryer myself at the home depot on Wednesday the 19th. It is absolutely crazy that Home Depot charges people to have delivery and installation for their new appliances but fails to actually deliver.
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December 2021 by Rod Kester
Absolutely HORRIBLE service. Came in to pickup an online order. Been standing here for 45 minutes and they’re “looking for it.” Not even trying to be nice about ignoring me for almost an hour.
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July 2021 by Mike Griffin
Get a reliable home delivery contractor. I bought an appliance in April of this year and have just had my 3rd no show today 10 July 2021.
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August 2020 by Karen Miller
I asked for help bringing a very large and heavy shed out to our trailer.
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August 2020 by Qua T.
While shopping today, I heard an employee named Howard tell a coworker named Trayvon that he looked like aunt jemima! I couldn't believe my ears, or even process why he thought that was okay to ask. Please do not let this go uncorrected!!' I visit this location when I come to visit my parents, and they also visit by themselves and i will promptly tell them not to shop there is this is going to be tolerated. **there was nothing wrong with the condition of the store or availability of products, this is a complaint about the employees!**
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August 2020 by Ashley Martinez Oakes
Very poor customer service
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July 2020 by Brittany Flora
We ordered an entire kitchen suite and it was delivered in 3 deliveries. First 2 went perfectly as scheduled. The 3rd was a nightmare. Scheduled for 11a-3p, took the entire day off work, for them to never show up and never call. I finally reached out to them at 8pm and their customer service was absolutely no help. She told me the driver called and left a message that we had been rescheduled for the next day. Absolute lie as we never had a missed call or message on either num
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December 2019 by Mike Pizzano
there was a gentleman there that was prior service of 32 years that was very knowledgeable of were everything was and was able to help me and my father out very quickly.
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August 2019 by William de Souza
Store 6174 has Great customer service, this store also does so much for military families and veterans. Team Depot is awesome. Kids workshop is always full of so many kids and their parents making crafts togethet
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July 2019 by Jen S.
Tiny Depot in an odd location. Couldn't find it at first. Used maps. People are friendly. Stuff is where it should be and in stock. I noticed an employee working outside in garden actually walk to where a loose cart was in the parking lot and retrieve it. Taking initiative like that might seem insignificant, but usually means they like working there, which translates to better customer service. Whatever. Chain hardware store at its finest in WT.
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June 2019 by Sarah Davis
Ordered a stackable washer and dryer with all the accessories to install them. They were delivered without the vital accessories and mounts. They were supposed to make the doors open the same direction and didn't. They literally dropped them off in the middle of my house and left. If there was a way to give negative or no stars I would. Terrible service!!
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May 2019 by Ray D.
We shopped the Watertown, NY Home Depot this evening. The Associate Tom in electrical was extremely knowledgeable and helpful assisting us find what we needed. Associate Tony in Home Decor was extremely knowledgeable and helpful helping us find and cut the window blinds we needed. We will definitely shop here again.
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June 2018 by Doug Ashley
August 20, 2015 So I am at Home Depot today and the older gentleman in front of me shows his ID for a veterans discount. The clerk tells him he does not qualify for a discount so the gentleman asked to see a manager. They ask me to go to another line because this may take a few minutes. I tell them no thanks I want to hear this. So a young cocky full of himself moron comes to talk to the gentleman and says no you do not qualify. The gentleman tells him he has always gotten a
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March 2018 by Jacquelyn And Austin F.
Their employees are usually nice and offer helpful assistance. We definitely take advantage of their credit card. There's always an abundance of cute pets around too. Doesn't hurt to watch my husband run around this place like a kid in a candy store either.