-
April 2024 by joshua mcgowan
I currently have a 75” tv that requires a in home service. It has been 3 weeks and still nothing, first appt on Saturday was to figure out what was wrong, second appt on a Saturday was with the part but was the wrong part, then third appt was suppose to be today mar 16 and I cancelled plans for this, now I get a text that it’s been moved to mar 20 on a Wednesday. Which is ridiculous as I can’t be home for 12hrs during the work week hence why my appts were on a sat. So now I have to wait longer… what a joke, just replace the tv and move on. Makes me want to do zero business with Best Buy.
-
March 2024 by Gigi D'Argenio
Kendall is a “One of a Kind” store manager. He Actually cares about his employees and their customer service. When I walked into the store I could feel the staff was kind and friendly and ready to help … this is a learned behavior. I feel this is a tribute to the management . I noticed Kendall always went out of his way to ask his employees how their was going? At the end of their shift he was quick to thank them for their work and to have a good day. These kind words make people want to come back to work and sets a productive working environment. More store managers should be like Kendall.
-
January 2024 by Luna SkyDream
Terrible! Utterly terrible.I went to get an Acer Nitro 5 checked for a Rattling fan, and when I got it back they said “We just had to take it out, clean it and put it back. After doing so it passed all the tests!”I get back home and the fan is STILL rattling away. The back panel doesn’t look touched AT ALL. Not only was I lied to. I was technically drained of $107 that day- what a waste.
-
November 2023 by Alyssa Adams
Jimmy is amazing
-
July 2023 by J. Ocean
Called because I needed a new battery for my SamsungS9+.The young lady on the phone repeatedly told me that they don't service Samsung phones that are not 9s....?????...I gave up trying to reason with her, she was clearly not listening. Not sure if they just like deterring people aka work but that explains the terrible reviews and overall customer service ?
-
December 2022 by stafford harmond
On the phone with geek squad they said they were able to fix my monitor. But In person they said they do not fix monitors and that I would have too purchase a new one.
-
September 2022 by Peggy Mathew
The only reason that I'm giving this two stars is because the customer service representative that answer the phone was very polite and kind, other than that I would have given it a one-star because they only caters to rich people's phones such as iPhones and Samsungs nothing else, SMH. Very limited knowledge of cell phones.
-
July 2022 by Chuck Weltz
If this is the one in/near Sackettsharbor NY why would you be calling us here in SWPA when our closest store is in Morgantown WV?
-
March 2022 by George Straubing
They're professionals.
-
January 2022 by Nathanael Bordash
This place won’t fix tv 1 month after warranty and basically told me I was S.O.L. I would not recommend doing business with this place.
-
January 2022 by John P.
Jimmy Simpson from geek squad took me same day, dropped off my ASUS laptop. Saved me money by signing up for a geek squad membership while providing excellent customer service. Saved me time by not having to make an appointment just to drop off my laptop. Thanks Jimmy.
-
August 2021 by Zed Adamson
They were unwilling to help me wipe my Mac book pro
-
July 2021 by Megan G.
Be prepared to be jerked around. 1. Ordered a TV and TV wall mount at 2pm for 1 hour curbside pick up. 2. Waited 2 hours to call and ask why order was not yet fulfilled. 3. 2.5 hours later, called and went inside store to see if we could expedite 1 hour curbside. 4. 3 hours later order cancelled, after we were told TV was in stock, when salesperson came out and gave us the wall mount. 5. Had to go inside to buy a different TV. If it weren't a convenience & time situation, Best Buy of Watertown would not have gotten our business today. They won't from now on.
-
February 2021 by Cuong T.
Terrible customer service, order pick up online, send someone to pic up for me but they won't let him pick up. I have to cancel the order, this is how you lose business.
-
January 2021 by Chris Lawson
Do not know how to answer their phones.
