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December 2022 by Mark Taylor
I ordered a washer and dryer online for delivery and installation. Delivery was delayed twice by Home Depot after calling me the night before and “confirming”the upcoming delivery. They give a four hour window so I took significant time off work both days. I cancelled my order and am going to shop at Watertown Appliance instead. In hindsight, I’m glad that Home Depot’s poor service pushed me to spend my money with a local company instead of a national one.
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November 2022 by Amanda Olivieri
Mike is incredible at this location, he deserves to be a manager. Always makes our visit pleasurable.Thanks Mike!!!
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October 2022 by Tactical Homic
Try to get someone to help you, takes a long time. It's hard to find anyone on the floor.Random carts of wood just everywhere in the wood section so trying to get your cart out of there is tricky.Employees at the front very niceNot a lot of knowledge of the tools and wood thoughDon't think I would be recommending this store to anyoneWould tell them to go else whereEspecially if they didn't know much about wood or tools
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September 2022 by L
Gates locked in garden, no one to help get product out of reach, no one came when I asked an associate to call someone for help. Ghost town. Going to Lowes!
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August 2022 by Mark Reynolds
original purchase 8/8/22,received frigidaire side by side on 16th,ice maker didn't work,,send loaner, couldn't use it had no ice maker, couldn't use it, TODAY they bring new replacement today, and no water what so ever, bracket holding water "in" line is bent, top corner edging flattened out, bottom fridge door hinge bent, ding in same door, fridge door at bottom isn't sealing, one pissed off customer
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June 2022 by Karen knellinger
There was so much help to find what I needed, I purchased my entire list! Very, very nice employees help me load things. 1 downside, I was charged for an extra item but was too far to go back.
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June 2022 by Carolyn
The prices are high compared to other chains and when we attempted to get our veterans discount (Vietnam Vet) had to download an app, fill out the application, then upload vet card and then after all that had to wait for approval. It was approved about 30 minutes after we left. And the clerk at the check out was very rude, wouldn't assist us and downright dismissive. When another vet came up to help she just shook her head and rolled her eyes. Not very good place to visit.
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June 2022 by Iesha Dozier
Very poor customer service today at self checkout. The lady Cheryl had an attitude that was beyond rude. Refused to take my husband’s military ID which clearly identified him WITH clear photo. Then decided to continue to mumble under her breath and rush my husband with his purchase. After this situation my husband has decided to stop purchasing from Home Depot. Unfortunately this was our 2nd trip here.
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June 2022 by Dylan Daniell
Your worker was very mean to my employees. I spend a lot of money here. I'm letting you know that I'm done doing business with your company till you get better employees
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June 2022 by clifford lashway
I stopped In this afternoon. I did my shopping in ten minutes. It took a half hour to get cashed out. They refuse to open other registers. Only self check out. Poor poor customer service.
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May 2022 by Lenore Scheppard
We went to get mulch Saturday morning, April 23, 2022 at the Home Depot in Watertown, NY. Customer service was excellent! No sooner had we gotten out of the truck and an employee offered to load it while we shopped. At every other place we’ve been, my husband always loads it. The manager said hello while I was shopping for flower bulbs so I was able to tell him how impressed I was by the friendly and helpful employees in the garden center. When looking for seeds another employee asked me if he could help but directed me wrong, came back and found me to steer me right, very impressed with that as well. We ended up purchasing a leaf blower and a weed eater that we had not intended to buy, in large part because of how friendly the store was. This is quite unprecedented in the post Covid times we live in. We do not usually shop at Home Depot, but that is now changing. Thanks for the hospitality! We will be returning!
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May 2022 by Malarie Cole
My husband and I went to Watertown today looking to buy a lawnmower. We initially were going to buy one at lowes because of a specific brand. When we got to lowes they had no zero turn mowers assembled and we waited 20 minutes before we were helped. So we went over to Home Depot and they had over 15 in stock and assembled, in a different brand. But we decided we’d rather spend our money there even though it wasn’t what we initially wanted. We walked in the door and were helped immediately. We had our mower purchased and out the door in less than a half an hour. Amazing customer service, 5 stars all the way around.
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January 2022 by Daniel Spaulding
I would not recommend that anyone within the military community on Fort Drum shop at this Home Depot. My wife and I ordered a new washer and dryer set from them on December 22nd 2021 and was told it would be delivered on January 12th 2022. When the date came around for our delivery we sat around all day waiting for the delivery just to be told at the end of the day after our delivery time that the drivers that were contracted out forgot their ID cards and could not get on base. Our new date was scheduled for the 15th and the day prior we were called and told they can not deliver because of the snow storms that were going to take place on the following Monday (the 17th) along with windchills for that Saturday. I am unsure how the outside temperature affects an inside install for a delivery but whatever, we were given a new date of delivery of the 16th (same temperatures and same snow storm the following date) I waited at home and again had to cancel plans to ensure someone over the age of 18 was at the residence to be left with a no show and no call. When I called Spirit Logistics today the 17th I was informed the delivery drivers tried to call me because they forgot their ID cards once again. This was a lie as there was no missed calls from Spirit Logistics and I was finally given the option to pick up the washer and dryer myself at the home depot on Wednesday the 19th. It is absolutely crazy that Home Depot charges people to have delivery and installation for their new appliances but fails to actually deliver.
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December 2021 by Rod Kester
Absolutely HORRIBLE service. Came in to pickup an online order. Been standing here for 45 minutes and they’re “looking for it.” Not even trying to be nice about ignoring me for almost an hour.
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October 2021 by Patti
I have been working with Home Depot since August 5 2021 to get two doors installed. Everything that can go wrong, has.The order was put in incorrectly, wrong parts were ordered and price was not correct. When the installer showed up (two hours late), he had the wrong number of doors to install. This meant coming back another time to finish the install. The 1st door installed had a defective part, so I haven't been able to use the door. When the 2nd door was installed, it took coming back to my property two more times because they had the wrong door, and ran out of wood for the framing. The final time he returned he ended up reusing the framing from my original door. (Even though I paid for new framing and that was the reason he left the 2nd time)I have called countless times, with promises to get a call back or that things will be fixed. But there has been no progress. I have two doors, one of which I can't use and the other that looks unprofessionally installed. I'm not usually one to leave bad reviews, but even with patience and follow through on my part I have yet to have either issue fixed.If you are looking for work to be done on your property, please find another location or business to assist you.