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January 2024 by Mike Wheaton
Manager at check out, was very rude, his name is Eddie. His manager was off, Inspoke to another so called Manager she was of no help, she has no customer service skills what so ever.
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January 2024 by Marc Gravelle
This retail store is a must.I purchase clothing on line for further discounts.I then have items shipped to the Watertown N.Y loccation for pickup
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December 2023 by susan gregory
Great size selection for men,women, children and plus sizes, still a department store housewares, bedding, shoes, decor, good selection of men's suits and special occasion dresses as well as makeup an jewelry, staff available, holiday decos
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November 2023 by GoGo Guide
Great store, great deal s!
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October 2023 by Rosa Melo
Sorry JC Penney but because Synchrony Bank does not appear to have a platform where I can rate their credit card with you, I will have to say my piece here.I applied for a JC Penney Credit card when I was last in the USA and made a purchase. When I received the statement I had to pay via money order and sent the bill in the mail more than a week before it was due, so it should have gotten there on time and it might have, however. "payments takes "3 DAYS" to post to the account so I was charged a $30.00 late fee. You're kidding me right? I called the number on the credit card to find out more and the automated voice attendance told me may account balance was $32.67 even though my statement said $30.00 so where did the extra $2.67 come from? The rep I spoke to said, "the billing cycle ends on the 27th of the month so that is the interest from that date until today's date." So, if I were to pay the $30.00 as the statement says, I would still have $2.67 interest plus until they received my payment? I would never get out of the cycle of interest this way. In Canada, if you pay your statement in full by the date on the statement you DO NOT get a late fee but do pay some interest. I'm done with dealing with this mess. I am going to drive to the US to pay the full amount at the store, which will end up being cheaper than getting another money order and sending payment by mail. I have already cut up the card and I think, as an extra "Thank you" I will send it in the mail with a note telling them they can keep their credit and cancel my account. This has left a bitter taste in my mouth and I will think twice before travelling to the US to shop anywhere.
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September 2023 by Sue Leonard
Great deals and store is so much easier to navigate than the last time I was in. It looks like they are finally putting in more cashiers as well so the check out line will be faster.
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September 2023 by Alisa Patterson
Placed a pick up order. No staff on Friday so I didn’t want to wait in line because that was packed too. Came Saturday and Britany was on. She was great and got my order right out to me with a smile! She is a hard worker delivers good customer service. Loved the necklace I got for $25 too!!
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September 2023 by Rebecca Vandermark
I didn't find what I was looking for but the store is organized, clean and welcoming.
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September 2023 by Terrence Jackson
I did a security gig there and the managers and some of the staff were really nice.
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August 2023 by Robin George
Great store with a variety of selection. During our time there, the staff member Rhonda was very kind and patient to help us in the store. It's a must visit store if you are in Watertown US.
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July 2023 by Joseph Mack
I was out there and got my hair cut with my sister by a woman named Alexis. She did an awesome job even stayed til both appointments were finished.. She even showed us out after hours. Very good with customer service.
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May 2023 by Gina Shoen
My husband's mother passed away suddenly and he needed clothing for her funeral fast. We came to JC Penney at the recommendation of one of his "big & tall" friends. Almost immediately a gentleman in the big and tall section came to assist my husband. When he heard why we were there he was kind and compassionate. He has impeccable taste in clothing!! We are not fancy folks and he met the mark with tasteful not fussy for the funeral finery for my husband and his assistance, kindness and professionalism was greatly appreciated!! My only regret was not getting his name so I could add it to my review!
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May 2023 by Joseph Michael
What staff is there is helpful. However due to the lack of traffic in the store you can get a sense they are pressed to get work done as there aren't many employees.
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April 2023 by Serena Soldani
Watertown is not known for great hair dressers, so …I went JC Penney with an appt with James, I was standing behind another client and he took the other client!!!!!!!The Manager was trying to make it better but she is helpless.She was washing my hair and said: “ I don’t know what product to use on your hair they are so sudsy”.Then I wait for James who immediately say:” I don’t know what to do with your hair, so curly, you dye your own hair? I can tell”. I should have left yes. I should have.He then proceeded to basically give me a buzz cut with some hair in the front and THE MANAGER says: well you surely can do something about that.NEVER FREAKING AGAIN.
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April 2023 by Greg Ellis
My daughter want let me take her pic but I found some earrings on sale some Minnie mouse earrings and it's funny because that's my daughter nickname Lil minnie