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September 2023 by Timothy Baker
I walked into the branch today, maybe 1:30 pm. I had some cash in hand and a couple of checks for deposit. A young man met me at the door, asked what I wanted to do... he then directed me towards the e-teller machine in the back, I said I just wanted to make a simple deposit, "Can't I wait for this young lady here in the front to be finished with the person she's assisting...?". He said no, I needed to sign in at the kiosk (make an appointment). So after doing that (no option to select for "Make Deposit" at kiosk so he checked "Account Maintenance" for me) I waited for several minutes behind others who were waiting for loans/etc., I finally left and drove to the Commerce Park Dr. walked in to a live teller, made my deposit - done. If you're looking to do some simple, quick banking with a live in-person teller, this isn't your spot.
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July 2023 by Peter VanOrman
Terrible bank, all automated, won't help you with any sort of human issue. Go to a different bank!
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July 2023 by Ryne McCarthy
I will never do anything with this bank again. They did my loan for my house and told me that they could underwrite VA Loans. It turns out they can't. I was locked in with a decent interest rate with Northern, and as a result of them lying about being able to write VA Loans, I had to go to a different bank and lock in a new and higher interest rate. (interest rates were going up at the time this occurred).
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May 2023 by Maria Kozlova
I have been using their services for several years now, and it is the best bank I have ever been a customer of. The customer service is prompt, friendly, efficient and polite. I would rate 10 stars if that was an option!
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March 2023 by Lucy
I'm not even working with this bank hut I received a overnight package in the mail and wanted to call to report it since it said urgent and just wanted them to be aware asap...what kind of banking company doesn't have a 24/7 emergency help line. What?! Most frustrating banking business I have ever experienced. I'm sorry but that would be a deal breaker for me. I feel bad for the guy who's banking with them.
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August 2022 by Amanda Martin
I'm trying to send money to another member to pay for our rent and after many hours they get a notification I want to send money and idk what time cause it just popped up but now it's saying it was unsuccessful so after a few days I'll get my money back but rent is due today and I have no money to pay rent I can transfer money instantly thu Facebook and they get the money why does it take hours to receive or send money to another member
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June 2022 by Griffin Bennett
Love my bank just wish they had an overnight coin exchange to dump somewhere haha!
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April 2022 by Ki Cov
Lorraine worked on my loan application with me, and was the sweetest women I could talk to over the phone, she called me to let me know I was approved and even congratulated me on my pregnancy. Northern credit union is probably the best bank to bank with, they have multiple locations, one is even down the street from me, and their app makes banking even more convenient. Forever staying with NCU
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March 2022 by Jay Reid
New app is ridiculous and whoever gave this the ok to release for public use should be fired! I will be closing my account.
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September 2021 by Mad Zombie
Applied for a loan online and Dan Esther immediately called me to get all the details to preapproved me for a car loan.Vehicle was for my son (his car broke down unexpectedly) and I was traveling out of state. Dan work with me to get the right vehicle that was going to work with the auto loan.Dan went above and beyond - my son didn't have a car and I was out of state so Dan contacted the dealer and the dealer picked up the check so we can get the car.Dan was friendly and very responsive through the whole process!!PS. I have to agree with other review regarding the virtual teller/virtual assistant, I do have an account with Northern but my direct deposit is with another institution, making the loan payments with another bank account is not as easy.
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August 2021 by NNYGirl 1
I have a personal loan thru this bank, and I cannot wait to have it paid off. I am not a fan of the "virtual teller" system. Not to mention I cannot even use the system because I do not have a card, nor do I want one. When I go into a branch to make a loan payment to the one teller that is staffed, I again am asked for my card.....that I do not have or want. I should not have to flash a piece of plastic to make a payment on my account. If Northern was staffed and functioned more like a traditional bank I could give it a better rating.
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July 2021 by Charity May
Whether in ]erson or over the phone, all staff at any NCU have been courteous and polite. They always do thier best to help with whatever situation is at hand.
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June 2021 by TJ Eakins
Angel Bush; I think You Misspelt (Barking) in your comment.???
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May 2021 by Jeremy Irey
Extremely kind, friendly and respectful staff!!! Highly Recommended!!
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July 2020 by Berchele McManimon
Small business owner here. The experience I had through this Credit Union was lengthy, but proved successful. I attribute that success to Robert Barlow. Thanks for your hard work.
