Pet Stores in Watertown, NY

“I love this place they have a great selection and the animals seem well cared for, if you shop at Petco think about switching to Pet Supplies Plus the staff never seems bothered when I am in need of assistance which is a common issue I would have when shopping with their competitors!”

“We went to Watertown for Solar eclipse and learnt we cannot take our puppy inside the view park. Wendy offered help last minute. And she was so kind also offered us her backyard to view the eclipse. I definitely recommend her with dog care. Very empathetic. And overall a good choice.”

“We had an absolutely amazing experience with Cheyanne! This was Blu’s first time being groomed. She helped me access a coupon as well as described each service for me. We got a report card at the end of his visit and even took a trip to the treat bar inside Petco. 10/10 — we will be back ?”

“Very friendly and the shelves are well stocked. My dogs love to go to this store and pick out a toy and treats. It is a very nice store because they have what I need, parts, hardware, and food for pups.”

“Ashley, in the grooming department, is our absolute favorite! I have been bringing my corgi, Fergus, to Petco for grooming since I brought him home at 17 weeks. Ashley and Fergus quickly grew a bond and always wiggles his little heart butt whenever they are reunited! I trust Ashley with Fergus, wholeheartedly(and I’m a helicopter dog mom, not going to lie)! She always does exactly what I ask, takes her time, sends me the cutest spa day pictures and leaves my boy looking handsome as ever! She’s even able to trim his nails without a problem! Fergus is very dramatic, as are most corgis! As long as Ashley is at Petco Grooming, I will be bringing Fergus there to be groomed!”

“Very friendly staff, they provided all the information for the puppy along with giving us time to play with the puppy and get to know him. All of the puppies were adorable, they appeared to be healthy and full of life.”

“I want to start by saying the Vet Tech and the Vet were both fantastic. They were professional, had good customer service skills, and were efficient. The vaccines themselves were approximately double what our regular Vet charges. However, we didn’t mind because it was about the convenience of being able to get in now and our Vet was booking into next year.
Now the Disappointing part…
The girl that checked us in left so much to be desired. She was rude, she used a spammer upsell voice when talking about pricing, she lied, she obviously cant add, she told us personal information about her own job, and wasn’t professional in the least. It was extremely obvious that she was either new or very poorly trained. First she tried telling me that she could only sell vaccines as a package. When i told her that my Vet had told me the specific ones to get then she still tried getting me to combine them with additional ones. When I finally got her to do just the three I needed she told me it was my fault and that I asked for a package deal. When I absolutely didn’t! She also told us that she had a “Cushy” job because the company is crazy and they pay for her to come from Rochester. They give her a car to drive and pay for all food and lodging needed. She was over all one of the most in your face, unprofessional people we’ve ever encountered. If we use the service again we will definitely check to see if she is checking us in and would most likely walk away if she is. She absolutely made a poor representation of your companies professionalism!”