-
January 2026 by Alanna Haynes
I came to switch my phone over to spectrum mobile today. I made an appointment and was helped as soon as I walked in the door. The sales representative Antonio was very helpful and thorough with his explanation of the process. I was very impressed with the costumer service throughout the entire process.
-
December 2025 by Lynne Mitchell
I called and spoke with a Customer Service Rep. named Carrie. She was so nice and helpful with my payment date and also added some channels for me. I very much appreciate her outstanding service and hope management will see this and realize how fortunate they are to have her working for them. Maybe reward her with a gift card? She really does deserve it! Thank you.
-
November 2025 by Joseph Wing
I had to go and pay a bill, the staff person was very professional very polite and very cordial and the wait time wasn't bad at all so I give them a five-star rating because of their professionalism which is outstanding
-
November 2025 by Brandon Mills
The first person who helped me at the store was immaculate. The two children who work until close are godawful and should find other jobs. Took them over three overs to get to me and then told me that since they close soon they couldn’t do anything for me.
-
November 2025 by Peter Charles
Service was great and very helpful. Busy place with knowledgeable people.
-
October 2025 by Matthew Tacla
Was told to come in and pick up an order. The staff would sit in the back rather than help clear the floor. They dont have a system to organize mobile side or internet so if you have to pick something up that is an easy in and out, you would have to wait behind individuals who times are heavily verified.
I've been waiting for over an hour just to pick up and go.
-
October 2025 by Chris Hale
Sometimes a little busy could use more help and kiosk always seems to not working
-
October 2025 by Barb Jackson
I had heard if you went there expect to wait along time I went in signed in sat down and in about minutes I was called, they were very respectful and helpful
-
October 2025 by Dean
Raeanne was amazing! Nice ,patient ,knowledgeable and very helpful.
Thank you Raeanne!
-
September 2025 by Robertk 2299
I stopped at the store on Arsenal Street in Watertown, New York because my modem box lights went out. Monday afternoon 4 o’clock perfect nobody there and excellent service representative named Chase looked at my account and got me onto a new promotional deal and save me 50 bucks. I appreciate spectrum and I think they do a good job for us…
Follow-up chase was cool and saved me a bunch of money. The equipment I received needed to be activated.
-
August 2025 by Michelle Harvey
This store is inaccessible in multiple ways and they should rent space in the mall instead. I just need to pick up the correct WiFi7 router, as I was sent WiFi6 instead. This is apparently something I can only pick up in-store. An in-store employee told me to make an appointment online, however I always get an error when I attempt this. My only other option is to sit in a crowded store that doesn't have enough seating, which is not ideal while I'm immunocompromised and dealing with physical issues after a surgery that should have healed by now.
-
August 2025 by Alexandra Wetmore
Don’t bother trying to return your old box, even though the people on the phone said they will accept it and there are signs that’s say recycle your old box here, they will not accept anything at this location and direct you to either a different location or UPS. Don’t bother wasting your time
-
August 2025 by Robert Flayhart
Big mess got no new phone keep saying I am a call the company that was no help lost my driver's license there was no courtesy call me when I was still down there just say I left it there the one lady did help me tell me about the phone and everything no management big mess
-
July 2025 by Nick Kaforey
The staff and location is convenient. Had wifi up in no time. Fair prices for internet as well. Can't complain
-
July 2025 by __________
We ordered the internet service through the phone and went to the store to pick up the equipment. Highly recommend
