Staples in Watertown, NY provides innovative printing, shipping, technology, travel, and recycling services, along with products and inspiration essential to the new ways of working and learning. The store serves a diverse community of small businesses and consumers, including entrepreneurs, remote workers, parents, teachers, and students. Customers praise the friendly and helpful staff, with particular appreciation for employees like Dar, Christine, the "print girl," and Alex, who have gone above and beyond to assist them with tasks ranging from document printing to laptop repair. Staples is described as the "Working and Learning Store," where visitors can explore the full range of services and products, both in-store and online.