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October 2023 by Larry Mayo
Excellent experience work with Matt to get the exact Camry Hybrid I wanted. His help in setting things up for our phones was appreciated and his orientation to the safety features and how the control them was great. The deal was good as well.
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October 2023 by Robert Doney
The salesman..Tim Everson, was very helpful. He returned all of my pre lease calls promptly. Tim was very knowledgeable about his products. I am concerned that the national lease adds are misleading. Tim explained that to me as well, however he shouldn't have had to. The truck was delivered, by Tim, to me personally with a full tank of fuel. The truck was spotless clean.
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October 2023 by steve warr
I purchased a Toyota Tacoma Sport from Waite Toyota in Watertown. The whole experience was wonderful. I would go back again. Steve was easy to talk to and very knowledgeable. Well done Waite!!
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September 2023 by Brianna Thom
If you need your car serviced, GO HERE! I can’t say enough good things! I’ve come in for oil changes and service checks over the last few years and they have always been super friendly and efficient but today really solidified that they don’t just have great service, but that they care about their customers and will do what they can to help make your life easier! I had an appointment for new break today and another appointment for tires coming up soon. Unfortunately, one of my tires popped yesterday and instead of having me replace a tire today and miss out on the tire sale in October, they put on a tire they had laying around (same brand as my other tires) so that I wouldn’t have to drive around on my spare for the next few weeks! I cannot thank them enough for going the extra mile to make sure I am able to get to and from work safely for the next couple weeks while also saving me money! THANK YOU THANK YOU THANK YOU!!
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September 2023 by A P.
We'd give 10 if we could. After our (former) 2021 Prius Prime was T-boned by a motorhome mounted on a Dodge Ram truck at 50 mph, we need a new car. That one was total - yet we walked away with only broken ribs. (Toyota's side airbags and emergency operator system worked perfectly).After other Toyota dealers harassing us with bait-and-switch offers for Certified Used Toyotas, which NOT Priuses, not small, etc., I put a call in to Waite Toyota in Waertown - about 5 hours from our house - on a Friday.Matt Spencer was the salesperson I reached, and he was a gentleman from start to finish. We drove home with our replacement 2021 Prius Prime (this happened to be an LE) Sunday. No upsells, no hassles about money or manager intervention, we got an additional 800 dollars off (we asked for 1,000 off) a good 2021, just like the car that had SAVED OUR LIVES, and in a safe, BRIGHT color that can be seen in all weather. All paperwork, taken care of fast. IN ADDITION, he sent a handwritten, personal thank you note, that was not just BS but showed he remembered us.I would drive 5 hours any time to get such a great experience. Sincerely, Anita P.
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August 2023 by Peggy Simmons
Waite Toyota takes care of you, from when you arrive until you leave. Very courteous and knowledgeable counter staff. Making an appt was quick and easy. I arrived, was greeted by the counter staff & they knew exactly what I needed done, paperwork was printed out & signed. My car was taken into the shop. Technicians were very thorough, did their point inspections, discussed the results, gave me a copy. Very knowledgeable, friendly, courteous. Nice wait area. This is the only Toyota dealership I will go to in this area!!!
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August 2023 by Chris Roggie
Knowledgeable, and friendly staff. Worked with me to be able to drop off, and pick up after hours. Which was very helpful. Car was how I left it too, still clean. No technicians grease in my car or floor. Which was great!
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August 2023 by Tt Dur
Amazing customer service ?Had a hard time getting a car after separating from Korea to my home of record.Finally went to our local dealer.You can tell they’re actually good people.Quick & easy!Thank you!
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July 2023 by techkillnator49
Matt at Waite was a pleasure to work with and was able to get me into RAV4 Prime much quicker than expected. It was well worth the drive from Syracuse to get great service. I highly recommend Waite Toyota!
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July 2023 by Robert Washburn
Service department is outstanding! Very responsive and professional… when our RAV4 Hybrid suddenly stopped starting Fourth of July week the Service department were very helpful and able to attend to my issue despite their full scheduled appointment calendar. Problem diagnosed and fixed within 48 hours. Thx to the Waite Service team.
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July 2023 by Vance Carpenter
I was in desperate need of a vehicle since losing both our Toyotas in a catastrophic house fire. The Waite Toyota staff worked tirelessly to get me a Tacoma so I had something to drive. It is a great truck. The sales process was quickly and professionally completed. This is my second Tacoma from Waites. My other truck, which was lost in the fire was purchased in 2005. A truly great product.
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July 2023 by Nicole Gilbert
I have a less than 1 year old new car with multiple lights and errors. I was told to bring it in so they could look at it. First available appointment was a month out. I wait for my appointment, bring it in and am told it will take 1 hr to diagnose. I told them ok but please if it will take longer than that I need a loaner I have 3 small children. No ma’am it will only take an hour. Every half hour they said it was almost done. 4 hours later they tell me they don’t know where the tech is with my car. 5 hours later they diagnose my car. I’m told to bring it back in to get fixed. This time I get a loaner (that I have to pay for) right away even though they say it will be done in an hour. 6 hours later I get a call to pick up my car. 2 weeks go by and I get the same errors in my car. I call to make an appointment, and I can’t get an appointment nearer than 1 month out. When asked if they could try plan b since plan a didn’t work, they say no. You’ll need to come in for a diagnosis appointment that will be 1 hour and then go from there. Throughout this whole process I’ve been told that no one knows how to work on my car because of computers etc. I feel like the dealership that sells these cars should be trained to work on them. I have no other options as we live in the middle of nowhere and the next dealer is hours away.
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July 2023 by sharon Briggs
We have purchased 5 vehicles at Waites and have always been delighted with the vehicles. One of the best parts of buying the cars, has been dealing with Jessica. She is so patient and knowledgeable, which is why we always ask for Jessica. Everyone we dealt with was great and represented the Waite family in an outstanding manner.BTW, love the new Rav!
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July 2023 by Marc D'Alessandro
My only experience with them is the service dept but top notch. I took my heavily modified Subaru there for a lug-centric wheel balance (they're the only place in town w the equipment to do this for real even tho Cheney will lie and say they do). The tech was great. He not only balanced the wheels, he diagnosed a really odd steering problem that's been driving me crazy for months. Service was quick and efficient, took my car in at the appointment time, transparent communication throughout. If I need dealership service, this is where I'll go.
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May 2023 by Berenice Paz
Mr. Chuck Dibble has excellent customer service!!! He was kind, patient, really knowledgeable and overall super flexible through the whole process. It was an amazing experience. Almost felt like home away from home.
