-
February 2024 by Matthias Schwarz
I have a bit of an old washer and I had issues with it not working and found out it was the latching mechanism when I ordered the part which was 60 dollars which is a lot cheaper than a new washer it was easy to take out the old part and put in the new part if you have any kind of washer or dryer or any kind of appliance and you're looking for a part instead of having to spend all that money for a new Appliance this is the store and business to go to they were very nice they were extremely helpful and my washer works like new
-
February 2024 by Frank Evans
Very nice people very clean place they have a huge show room
-
February 2024 by Sierra Bush
Came in looking for parts for my washer not agitating. General manager Joe came over I explained the issue him and some of his co workers told me the part I need (a part I wasn't asking for) they generously discounted the price of the part as Joe was happy to hear I was trying to fix it on my own first before hiring for service. Came home took a whole minute to change the part out and my washer is back up n running after a long month. So very grateful to the employees.
-
January 2024 by Britn Haviland
Leonard.
-
January 2024 by Susanne Duclon
Large inventory, quality product. Had 1 problem that manager took care of quickly and efficiently. We have upgraded4 appliances between home and cottage. Highly recommend.
-
December 2023 by Sharon D.
I purchased a refrigerator from Watertown Appliance in Jan 2020. The wiring in the door went up and a new door was not available for an extended period of time. We were under a warranty so the cost of the fridge was refunded. However 3 years later a new fridge was quite a bit more. Watertown Appliance went over and above what we asked to be able to get a new fridge without a lot of expense to us. They also gave us an excellent extended warranty. We walked away super impressed. Then I recently took in a crisper shelf that had missing bins thanks to a tenant. They looked for bins that would fit the refrigerator and found them and save me a LOT of money! On top of that I needed help in getting rid of an extreme odor from the refrigerator due to the tenant leaving food in it unattended for months. They sold me a rechargeable battery operated fridge purifier at the same cost you can find it on Amazon. I didn't know at the time I bought it that there wasn't much of a mark up. I was willing to pay whatever they were selling it for because htey had been so good to me.
-
November 2023 by Doug Robertson
Very helpful. Great selections and knowledgeable staff. Took lots of time to make sure we were happy with our selections.
-
October 2023 by Danielle Lazore
My husband and I purchased a Frigidaire side by side in March of 2022. We were sold a floor model as it was exactly what we wanted and we needed something fast. We of course inquired about a warranty, being a floor model if anything were to happen we wanted it to be covered. The sales associate explained that because it's a floor model no warranty would be available for purchase. We were hesitant at that point and were going to shop around. But he went on to say, if anything were to happen with the refrigerator call and speak with Joe (the manager) and it will be covered. He wrote Joe's name on our receipt and against our better judgment we went ahead with the purchase. It was about 16 months later when it started leaking and making a high pitch squealing noise. We called Watertown Appliance and asked for Joe. I spoke to a women who explained Joe was on vacation. We were told he'd call us when he was back. Three weeks of listening to an obnoxious high pitch squealing refrigerator, we finally received a phone call.. from the women. She told me it's going to be $125 for them to come diagnose the problem, she went on to say we will also be charged the full cost of labor and the parts could possibly be "discounted." I again, asked to speak with the manager. She put me on hold for 10 minutes and after that I hung up. He called me back a while later basically repeated what she had already told me. They'd "possibly discount the parts" but we'd be responsible for the diagnosis fee and all labor costs.This is the first Google review I've ever left, I'm not a complainer. I'm just so disappointed. My husband and I like to support small business and shop local as much as possible. It unfortunately didn't work out for us this time.
-
August 2023 by Sharon D
We bought a refrigerator 3 years ago from Watertown Appliance & TV Center that now has issues that ********* does not parts for in stock. We needed to purchase a new refrigerator with money from a third party warranty company. We were very limited in what we could buy as we needed a counter depth side by side in black that dispensed water and ice in our price range. We had no intention of spending a lot of money after buying one three years ago. WATC went out of their way to make that possible for us. I was pleasantly surprised at how well we were treated and how well we were taken care of, All we had to do was ask. I will always buy from them VS a larger home store.
-
April 2023 by Chris Gianfagna
These folks went above and beyond to get us set up with the right washer and are responsive to service calls. Would strongly recommend and will gladly work with them again.
-
March 2023 by cindy getman-hubbard
We usually shopped at Lowes but this time we thought we would shop local and were told dont worry better machines and we offer better warraties. So we bought a Dishwasher (not cheap either) And the warranty. We paid $849 for the machine and $110 for a 5 year warranty in Feb. 2022. I use Dishwasher cleaner on a regular with the machine. It all of a sudden has a error code so my husband calls blah blah blah they turn it in to the warranty company, we send receipt pictures... they send out a repair man... who has to call his boss because he has no idea. The boss tells him what is wrong and that it looks like this because of the part that went. Blah Blah Blah. The guys tells my husband its this part and that is why it looks like this (it was dirty inside even thought i just cleaned it, happened everytime we used it) Not your fault its this piece. He leaves stating he will order the piece. The warranty company sends an email that states it is our fault the machine is not working and they wont cover it.So in short, The tech wrote the report stating we did not maintain the machine and that is what the problem is. WRONG!! Totally different than what they told my husband. We recieve a denial from the warranty company. Then my husband calls back to Watertown Appliance they say "let me check into it and we will get back to you" the next day we get a phone call from the warranty company that states she wants to "explain that we did not maintain the machine so they will not cover" which is in the email they sent. (not stupid, we can read) Not what we are debating. Husband calls the store again and they tell him Manager will call him back... NO CALL!! So in short. Lowes is a chain store... Yes... But when we have issues they send repair people that do actually repair the product! Warranties are better even though you pay more. And if the store says the manager will call you back..... THEY DO! So Much for shopping local!!! I will not shop here again.
-
March 2023 by robin porter
Purchased a washer well under sticker price. Friendly staff made the process easy.
-
March 2023 by Scary Knight
Had the parts I needed at a reasonable price. The team is very friendly.
-
February 2023 by John Chalk
Very polite and has good service delivered and hooked up and working great highly recommend and lots of inventory
-
February 2023 by Linda L.
Wonderful service! I went there to purchase a new dishwasher. They had the one that was advertised in stock, and they installed it on a day that worked for my schedule. Travis, the salesman, understood and explained all my questions. He called the day before installation and let me know that there was time to install it earlier, which I appreciated, but couldn't do. The men who installed it were very professional and knowledgeable. They called me and let me know when they'd be there, and installation was really fast. They were done in about 30-45 minutes for a job that would have confused me all day. I really recommend this store for purchase and delivery of any appliance!