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October 2023 by Matthew Salisbury
This is regarding the repair shop, they had my boat for over a month which I understand as it is a busy season for them. What I dont understand is the terrible quality work they completed in over a month. 1600 dollars later I had a rebuilt carborator, fuel pump and a new steering cable. Immediately after leaving the marina I put it in the lake only to become stranded for 2 hours until someone towed us back. I took the boat back to them regarding this and a oil leak. There were also bolts on the fuel pump that were not tightened at all as well as a crack in the steering cable connector in the motor from being crushed by over tightening it(these were noticed after the second trip here when i had more issues a week later. The woman at the counter didn't seem concerned with it and said "it was perfect when we had it". I dropped the boat infront of the shop to be looked at immediately. I spoke with the mechanic about the oil leak and was told sometimes when they take the reservoir to get to the carborators (which they did) if they aren't put back right they leak. A few days later the boat was ready. They charged me Another 88 dollars and I was told there was nothing wrong with it and that they added a quart of oil to it which they charged me for even though their work caused it to leak almost a gallon. Problems with their work still exist but I'll suck up the loss to not let them touch my boat ever again. And I'll leave you with this, when the owner gets on and tries to say I'm lying, what do I have to gain from this review? Nothing what do they have to gain from saying I'm lying? Trying to maintain their reputation, or what is left from what I've since been told by others who have come here.
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October 2023 by chase kulp
The guys at the marina were so amazingly helpful and went above and beyond to ensure we had an amazing and safe time.
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August 2023 by Mark Warner
Glen Harbor Marina did a wonderful job winterizing (and storing our boat). All of the items in the boat and the prop were wrapped to protect to the exterior shrink wrap. The staff is very helpful and gives superlative customer service. We will definitely bring our boat back. We highly recommend Glen Harbor.
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July 2023 by Todd Leach
Great experience overall, very friendly staff and the boat ran flawlessly. Highly recommend for exploring the lake!
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June 2023 by Karl Cai
We had 1pm appointment. When we got there they told us the boat had no battery. We had to wait for half hour to get another boat. But the boat was like 30 years old if not more. Seat cushions were open, the boat was dirty and full of dust. When we returned, they said the blades were broken and it was our responsibility to cover the cost of a new set. They said there are rocks underneath the water afterwards. But we didn’t know ahead of time and didn’t feel anything wrong. We were in the middle of lake all the time. Big rip off. Don’t recommend their service.
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May 2023 by Barbara A.
I too had a terrible experience with them in 2020 when my boat was deluged and unable to be moved on our week vacation there. i tried for days to get a hold of them to tow the boat since they were the only ones in town offering that service and finally at the last minute got a hold of them. they took the boat to their facility, thankfully my insurance covered the tow which was not cheap. we needed an estimate for the insurance company and they did provide one and then were told to proceed with the work. for whatever reason they were not able to complete the work before closing up for the season so my insurance company paid to have the boat winterized and stored there till spring. Spring comes along and they finally "fix" the boat. we went to pick it up and it looked like it had just been dragged out of the water, filled with the same mud and debris it was towed to them with. we just wanted to get the boat back into the right state so we reluctantly took it. after a laundry list of repairs and replacements to the motor you'd think the boat would run? when we went to start it we were astonished to find not only did it give problems starting but when it did it ran at nothing but FULL throttle, after a tune-up, battery replacement, alternator replacement and $4,000 worth of other work. Thankfully we were not on the water, we would have died, we had started it at our place with the muffs on to check it out first. NEVER will i recommend this place for anything boat related. i don't even know if they did any work at all.
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December 2022 by Larissa Lynds
My husband and I are visiting Seneca Lake on Memorial Day weekend and towed our pontoon boat all the way from Massachusetts. We get it in the water and the engine won’t turn over. We called marina after marina with no answers or calls back. Finally we found Glen Harbor and even though they don’t normally service our type of engine, they looked it over, charged our battery, and didn’t charge us a dime. They were so friendly and helpful on what had been a very stressful first day of vacation. It turned out to be a small issue, but they saved our trip, regardless.
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December 2022 by Mark Semancik
Rented a boat for the morning, everyone was super friendly and highly recommend. I had no previous boat experience outside of JetSkis and Fishing boats. Had no issues :)
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December 2022 by Luke Daniel
Great place to rent a boat and truly inspiring views to be had! Highly recommended!
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December 2022 by Nick Matt
Girls working there are awesome and super friendly, however…. Got a last minute rental and the check-in process was super easy. The boat wasn’t in good shape and needs a bit of beautification but that wasn’t the least of it. Once we were on the water we realized it was terribly choppy and the small boat couldn’t deal at all, additionally the trim on the boat didn’t work at all and the boat was riding really high in the water. With the wind and the chop it was unsafe going over 5-6 knots. The entire rental was unpleasant. While I knew it was a little windy I had no idea the chop was that bad and they shouldn’t have allowed us to rent, especially given how small the boat was. Once we returned and notified the dock crew about the trim we were told to let the lady inside know. We went in a spoke to her and she didn’t seem to care much at all nor did she offer any apology/refund for the non-functioning trim. We didn’t bother mentioning the condition because it was pretty obvious. Given the fact that we were basically unable to enjoy any part of the rental due to the mechanical issues and the weather conditions, we ended up returning early.
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December 2022 by Katy Melendez
They gave us a broken boat. Then charged us a fee for going past their imaginary line….apparently we went too far and they weren’t clear about the boundary. They explained about the boundary in detail AFTER we got stranded in the middle of the lake and had to be towed. We thought they would be courteous considering the circumstances…but instead one of their employees, Brian, called us c*nts as we walked out. We paid the tow and rental fee and walked away. We were extremely disappointed and hurt by their behavior. Jared was great though! Very friendly. The lake was beautiful and we would have had a great time despite how they handled the situation.
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August 2022 by Rebecca A.
I'd only recommend this place if you are set on going out on a boat on a certain date and no other rental places have available boats. Otherwise, I'd advise against renting from this place due to my experience below.The gentleman who got us set up on the boat was very kind! I'll give them that. However, when he took us through how to start the boat (which i have experience doing), he shared some tricks on how to get it started if/when it had trouble starting. This was a red flag to me as I expected the boat I was renting for $350 to not give us any issues getting started. When we were out on the lake, we decided to turn it off for a bit while jumping in. When we went to turn it back on, it would not start after several tries and using the "tricks" that were provided to us (press the black button, throw the throttle all the way forward, push the key and turn it right). When we called to tell them the boat wouldn't start up, he came out to help us and finally got it started. Although we didn't let the mishap ruin our day, it wasn't ideal as we kept the boat in neutral when we wanted to get in the water for the most part vs turning it off as we feared that the boat wouldn't start up again. The one time we did turn the boat off after it stalled out, we turned the boat on the way we were instructed to if we had trouble starting it and the engine started smoking. After we came back, we went in to tell the front desk about our experience, kindly sharing that it wasn't the most ideal/safe situation and seeing if there was some sort of reimbursement we could receive for our inconvenience. We were confronted with no sympathy and that they "don't invest in nice boats because people trash them." At that point, it became apartment that they weren't going to compensate us, so I mentioned that I understood and would likely not be renting from there again. They then mentioned that they receive this feedback often, making it apparent that this wasn't the first time this has happened.
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August 2022 by Lorelai B.
Great business! Would 100% recommend. Rental boats work greatly and they run nice and smooth! Staff is wonderful! 10/10 experience!!!
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July 2022 by Erin A.
Absolutely horrible. We were never given distance restrictions, but when you book a boat here apparently you're not allowed to go past 4.5 miles of the marina, which on a boat, is nothing. Long story short when we went out, our boat broke down. When we tried to call for help, they were rude and unresponsive. We had to be towed back and were charged an extra $250. The owner called us "stupid f***ing c*nts" when we tried to dispute the charge. Us, a group of mothers, nurses, teachers, and professional women were astonished. To say that to anyone is unacceptable. I should also mention the boat we were given was falling apart - literally coming apart at the stitches, held together with duct tape, and had a moldy floor. This is an incredibly unprofessional, horrible business that I could not recommend less. Do yourself a favor and book elsewhere.
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December 2021 by Lauren
We went as a family with a couple kids and had an amazing time, the views were amazing and boat was really nice
