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November 2023 by Jeanine Dickinson
Very highly recommend them!!
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August 2023 by dustin root
Linda has always treated me right . She help me fix my motor on a Friday when everyone else has already gone home so my kids could enjoy it for the holiday weekend . They stand behind their Hayward warranties . Best around !
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August 2023 by Mary Topa
I am not big on writing reviews but when I do there is always a good reason. Charm pools in Waverly NY is just absolutely amazing We ordered a part from a different company that did not work and then tried to call around for another part. I we called charm pools and they were amazing. They had the part that we needed and the ladies that we worked with today explained everything that we need to know regarding our pool. I know it’s a little out-of-the-way for us in Johnson City, but I would rather travel to Waverly to charm pools and help a small business out that truly cares about you as a person and customer. We will continue to shop at Charm pools for our pool supplies for miscellaneous item.Thank you so much Charm poolsService: General repairs & maintenance
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June 2023 by Sharon Guinane
Got a New pool about 2 weeks ago from Charm pools absolutely love it. The gentleman that installed it were excellent. Looks beautiful great quality of work. Highly recommend them.
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April 2023 by Jackie Ogden
I will NEVER recommend Charm Pool Manufacturing in Waverly NY to anyone. I called there to get an estimate. The first thing Kay did was lie to me, saying she didn’t service our area. After I explained I had been referred by a customer of theirs further away than me, she changed her tune. She then requested pictures of what we were talking about. I emailed them to her and she didn’t call back. Sooooo I called her, she wasn’t at a computer and would call me right back. An hour passed and nothing. I called back and she very nastily said ‘I’m just not interested, it’s too far.’ She was extremely rude and unprofessional. As you can see by the pictures (on my original Facebook post) we have a very nice pool so it’s not like it would have been beneath her. The part that I really don’t understand is she claimed to be the owners’ daughter but when I read Mr. Spicer’s obituary, no daughter by that name is listed. It’s a shame because he most definitely wouldn’t have treated any customer in that manner. I’d encourage anyone to take any future business elsewhere.
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March 2023 by Heather Cornell
They went out of the way to make the sale, then totally ignore any calls for help, need repair for a leaking hot tub jet and waited for months to hear back, despite repeated phone calls, still waiting.
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March 2023 by Debbie Rumpff
Very helpful, knowledgeable, friendly and good prices.
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March 2022 by Margaret Burchard
Very friendly and helpful
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March 2022 by Len Ostrander
Love our new hot tub. Linda was great, answered all my dumb questions. Nice people to deal with. Thanks again.
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March 2022 by benjamin jason mcclure
Very great people to deal with best price around very knowledgeable and helpful
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March 2022 by Keith Hart
Very helpful and friendly staff.
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March 2022 by John Knapp
We recently were vandelized and were in desperate need for an 18 ' foot above ground pool. We had a liner which is what we thought we needed. However the metal part of the pool had a small tear and hence we needed the metal part of our pool replaced. Linda, at Charm pools was so helpful and informative. The package she had included a liner so she discounted the package because we had a liner. She and her sisters were so friendly and helpful. They were recently vandelized as well so they were very understanding to our circumstances. Highly recommend Charm for any of your pool needs!
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March 2022 by Amy Westmiller
I ordered a pool last year and paid full price up front. Have been called twice now saying the pool would go up and haven't seen anyone. I understand with the situation going on, but paid full price, took our own pool down, they just need to level it off and put the pool up. Called and emailed.
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March 2022 by Elaine Daddona
The staff are all extremely knowledgable, friendly, and helpful. The prices are very reasonable and they have a great selection of items for pool care and maintenance. They offer free water testing and we utilize this service often. We are so grateful for this wonderful local business and the great staff for all of our pool needs for the season! Highly recommended:)
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March 2022 by S D
Got on the schedule last fall. Called to see if they could give me any idea when our pool would be installed. Woman said they dont have a list and that we would be called. Not helpful. Didnt even need a firm date but just to know where we stood as far as getting our install done.