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March 2024 by Lori Bailey
My appt and extraction went smoothly
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March 2024 by Lyndsay Corleto
I really needed a tooth extracted, Aspen dental saw me the same day and offered to take it out within an hour of my walk in appointment. The staff was caring and friendly and the doctor did an amazing job, I didn’t even feel the tooth extraction. After two weeks of pain, this was the best possible outcome. Thank you Aspen Dental!
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December 2023 by Jackie Zucker
Very clean, on time, the tech and the hygienist were super helpful. I had my new patient appointment and was able to start my treatment that same day. Was easy to get an appointment and schedule follow ups.
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November 2023 by Vera Hanson
I am so very pleased with Aspen. Everyone there is professional but also friendly and put me at ease. I call my dentist my hero. I think I finally over my fear. Thanks for doing such a great job.
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October 2023 by Suzanne Wideman
Had a cleaning.Jay was amazing. No comparison to Canandaguia she spent 45 minutes on my cleaning. Found an old filling needed repair Dr saw me and said if I waited he would refill it then. I had been a patient in Canandaguia they couldn’t get me in for 2 months. I called Webster and from now on we will be traveling an hr. To go there instead of Canandaguia. Very very impressed with everyone there including Cinthia in billing.
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October 2023 by EDWARD ALLEN
I appreciate the way I was treated at the front desk and then when I got in the room where the dentist and his assistant were I got maximum respect and attention,I will not hesitate in going back to.them,(well done.)
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October 2023 by Liliya Nesenchuk
The team at webster aspen dental was wonderful I would recommend to anyone Lilly the assistant was really good and caring, Cinthia and annalee upfront we’re very friendly and professional and always willingTo answer any questions you have!
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June 2023 by Twila Huie
I am NOT impressed with Aspen dental and WISH I could go somewhere else but unfortunately they are the only provider close to me.I have an emergency situation and called yesterday to make an appointment. I made it for 10:30 today and got a call this morning that there is no availability and I have to wait until Thursday. “The call center doesn’t have access to their schedule” than why are they are making appointments? I am missing a day of work for this! I have had enough of this place already!
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June 2023 by alp Turk
one doctor said u need root canal I paid 1034 dollar for root canalthey took the money send me the wetter location \ doctor there said you don't need that just filling is ok$198 dolarits been 2 mounts that I could not get my refundbe carefully with Greece office they are charging you with wrong treatment and they can't payback,,, I just talk to them still no result because they have a system issue
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May 2023 by Rylin McGee
I gave this place a chance because they had open availability, and I was only looking to get a simple teeth cleaning. Unfortunately, aspen dental turned out to be a bait and switch. I scheduled a teeth cleaning, and when I got there, they spent over an hour doing x rays and a mouth exam. After asking when the teeth cleaning would start, they proceeded to tell me that I needed to schedule a separate visit to get my teeth cleaned. They alerted me that a hygienist might be available that day, so I said ok. Upon speaking to the hygienist, she informed me that she could not do a normal cleaning. Instead, I would have to get a gingivitis prevention medical cleaning consisting of several appointments and hundreds of dollars. Getting a normal teeth cleaning was not an option. ??♀️When I raised my concerns regarding the fact that no one I spoke with on the phone when scheduling my appointment told me I would have to make multiple appointments to get my teeth cleaned, the secretary responded saying it’s not Aspen’s fault that their own call center did not communicate the information, and that their phone system has been down lately. Poor excuse and a waste of time!
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April 2023 by Cheryl P.
I called to make an appointment as a new patient and was told I first needed x-rays and an exam. ( usually you get that all in one appointment) So I first was taken back 25 minutes late, then get all my x-rays. I was brought back to a treatment area where the dentist came in, looked at my exrays and 1st told me I needed a root canal on a tooth that I am not having any problems with! 2nd I was told I needed one of my wisdom teeth out. Another tooth I'm not experiencing a problem with! Then he commented on an eye tooth stating I should replace the filling on! OK THAT WAS IT! I explained that I DO NOT have a filling in any of my front teeth and he became argumentative! At that point, I told him that all I needed was a cleaning. My last cleaning being 6 months prior! They are the biggest scam artists and only care about the big dollar procedures! I will never go there again! Wasted my time! They should be shut down!
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April 2023 by Kathleen Doremus Birthday Wishes
The staff was friendly. They were also, efficient. The dentist gave me a thorough explanation of what options that I had, to deal with my fractured molar. I will be going back for regular maintenance.
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March 2023 by Jenny C.
They wouldn't let me keep my own teeth?? LolI had two teeth pulled, and I wanted to keep them. Nothing wrong with them, not rotten, just wisdom teeth. And they literally said I couldn't have them! Weird, because I was always allowed to keep them previous times at other dentists. I mean... they're mine. Part of me. I made them myself. ??Thought maybe there was some kind of new bio hazard law, but I looked into it, and no...
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February 2023 by Caitlin R
The staff is horribly uninformed about what the dentist thinks he needs to do. Several times I've gone in for an appointment to address one thing and the dentist only focused an a new random thing he noticed so that he could schedule me for another appointment (and another appointment fee) for another day to "address the new concerns". This is also the most unprofessional medical staff I have ever had the displeasure of meeting, between the receptionist who gave me conflicting information each time I called, to the hygienist who couldn't manage to guess what 'problem' the dentist was gonna find this time, to the dentist himself rude and careless are the only two words that come to mind. I have never had any problems with the dentist or any procedure for that matter, but I'm now searching for a sedation dentistry dentist due to the, for lack of a better term, trauma of putting up with this dentist office for years. I cried the first time he gave me a Novocaine shot in my gums, come on now those hurt, and he deemed it appropriate to turn to his hygienest and laugh 'come on now it's not that bad'. Yes, yes it was that bad.Would not recommend this office to anyone looking for an competent dentist. If you like playing phone tag, getting talked down too about you own medical needs, and frustrating miscommunications then this is definitely the place for you.
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January 2023 by Lily Hughson
This place blew me away. I have avoided dentists for longer than I'd care to say, and the folks at Webster Aspen Dental made it so easy. Very informative and understanding. I'd give 10 stars if I could!