AutoZone Auto Parts

Most Recent Comments

• January 2025 by Law B
  Tried to recycle 2 old batteries and receive the two $10 core fees. First the employee wanted my phone and address, then she wanted proof that I bought them. I asked for a second employee who said they only provide the core fee on the batteries they sell (NOT what the web site says). When I pointed out the AutoZone name on the battery, they said I still needed proof of purchase because I could have found it in the trash; like that isn't a reason to have a battery recycled. I had to deal with three different employees before I found one who knew the Policy. His name was Bill and he handled the transaction quickly. That is the only reason this review isn't a one Star. Thank you Bill!!!!!
• December 2024 by Cesar Acosta
  Horrible customer service, happened a few times so now going to Advance Autoparts.
  I used to go to the Webster NY store at least twice a month and thought it was random behavior from the same employee. Not going back even if paying a bit more.
• December 2024 by P.
  11/7/24: The guy 👦 said they were in business at that location for 25 years. It was a small store but I bought some stuff.
• December 2024 by Bear on a Bike
  Great staff
• October 2024 by Vl Kh
  They act as they are doing you a favor...
• July 2024 by Jorge Torres Pérez
  Very kind and knowledgeable staff.
• June 2024 by Frank Palma
  Did windshield wipers for free. Great service. A+
• April 2024 by James Panasiewicz (Jim Panz)
  Got the right parts
• April 2024 by Mark Spencer
  At the Webster NY store, they always work hard to meet my needs. Thanks guys.
• March 2024 by Ann Marie
  I called, spoke with Walter & told him my situation with my too short muffler pipe.
  Walter said, I have what will work for you.. just stop in... I'll have it waiting @ the counter!!
  
  I purchased the pieces & they were a perfect fit!!
  
  Walter Saved me a few hundred dollars!! Able to install it myself with no cuts needed!
  Thanks again Walter ??
• March 2024 by Kiyoe Tsuji
  I went in to buy a headlight bulb. The older guy at the counter thought that I would not notice, but he charged me for bulb grease (which I didn’t even ask for) and didn’t even give it to me. What a dishonest gesture. It is wrong to deceive your customer no matter how small it may be. Never going back again to this one. Until now, I have only met nice and super helpful employees at all other auto zones, so disappointing!!
• March 2024 by Anatoliy “Nato” Nikolaevich
  The battery died due to leaving the low beam headlights on))) The car had a jump starter, but since the battery was practically new, the best option would have been to immediately charge it on a stationary charger. I came to the center of one of the well-known chains in the States for the sale of auto parts. I handed over the battery for charging, free of charge, since I was listed in their database as a regular customer. A few hours later I returned to pick up my newly charged battery. The “patient” was immediately carried out by two seemingly very diligent and compassionate workers of this center and immediately told me that he was “incurably ill” and it was necessary... Be sure to buy a new battery! I demand that the tester check the battery performance in front of me and confirm that they actually put it on charge. The check shows an almost full charge and an output voltage of 14.6 V!!! Two pairs of surprised eyes guiltily lower their gazes to the floor, without waiting for my “what a F@C#”, apologize and go to the back room with sour “scoreboards”... The fact that in pursuit of current benefits and increases in income, a business forgets the simple rules that the client should leave satisfied, realizing that the business is honest with him. Then he will definitely maintain, or even increase his loyalty, recommending your business, bringing new clients and will definitely return and definitely buy a new battery or tires from you)
• February 2024 by Alan Toker
  Helpful but very limited supply of wiper blades. Had to get elsewhere.
• November 2023 by Bryan Pickering
  Went in to get a replacement gas cap and was greeted by a very rude guy named Richard. Said very rudely that I can only get them from the cashier. I had to come back later in the day because i wasn't sure if the gas cap I had was right, and he greeted me in a rude way again to where I wasn't sure if he was joking. I didn't interact with any of the other staff there so I'm not sure about anyone else.
• October 2023 by joseph leclercq
  Well organized stock. Friendly staff. They even installed the wiper blades I purchased.