-
January 2024 by Mary La Magro
I will Never order from this location again. I placed an order for a Large fruit basket on 12/30 to be delivered to my sister on 01/O2. My sister with her caretaker waited all day. Her caretaker called Edible Arrangements at 4:00 pm to find out where the it was. She was told it was delivered to her front door at 2:00pm. What??? Their delivery car broke down and they used Door Dash? It was left and no one called to let them know it was outside. Sat outside for 2 Hours without them knowing. Then to top this all off, I get a notice that it was delivered and to click on their link to pay driver for delivery. Again What????? Are you kidding me????? What is this location up to???? What a fiasco and such a disappointment after ordering especially for what I paid. I will Never Order from This location Ever Again. Extremely Poor Customer Service.was. She was told that their delivery vehicle broke down and they used Door Dashand they had
-
December 2023 by Tzafi Haring
Order was easy to place, easy to pick up and was ready in advance of the scheduled pickup time. Thank you.
-
May 2023 by Matt C.
Bait and Switch fraud, do not trust the Webster NY store, you won't receive what you order off the website. Ordered Pink & Yellow May Bouquet and got a wholesale wrapped package of sum unknown roses that weren't even shown on website from Columbia!! The strawberry tray was sweating in it's package since it was delivered in a non-refrigerator truck as the website also states!!
-
November 2022 by Lara Bruce
The customer service at this store is amazing! They quickly resolved an issue that I caused and were very understanding and friendly about it. Thank you!
-
November 2022 by Michael N.
This was my first visit to Edible Arrangements and boy was it tasty, fresh and wonderful...I went in looking for something cool and refreshing that was also fresh and they didn't disappoint...It's not a big place and I don't think it was meant to be either, just come in and grab a tasty treat and move along...The menu is about all things fruit, like strawberries, banana, apple and pineapple, all cut up into bite size pieces and covered in chocolate, either white or dark...I had a mixed cup of fruit and boy oh boy was it to die for...I ate every piece and unfortunately when I got to the bottom of the cup it was all gone...Folks it doesn't get better than this if you want a snack or a treat that is not filled with preservatives or fried...Give them a try and enjoy the experience...
-
September 2022 by Anthony Bianchi
I placed an order online on 9/6/2022 for next day pick up at 4:30 at the store in Webster. I received a confirmation email shortly after placing my stating my order had be received. On my way to pick up the order I received another email stating my order was ready for pick up at the Webster location. When I arrived at the store at 4:32 PM the door was locked and the lights were off even with the signage on the door and the website stating they would be open till 5 PM. When I reached out to corporate it took over 15 minutes to talk with someone who ultimately was not able to help as no one was at the store and did not offer to compensate me for the major inconvenience.
-
September 2022 by Georgie Z
Ordered online for pickup in store. Nice friendly helpful manager.
-
July 2022 by Nicole Felts
I ordered an arrangement for a friend whose mother passed away. After many phone calls and being told that the arrangement was delivered, my friends husband confirmed that it wasn’t. I called edible corporate office and the manager said she would refund me confirming that nothing was delivered. I was told by several people that it was and received a delivery email. I said but my friend did not get what I ordered for her weeks ago. The manager was rude and hung up on me. I have ordered many edible arrangements in the past but this is the last. I have never had such a terrible experience.Update, the owner responded below to call them at the number. I called and was told there’s no owner to talk to. This company is a complete joke. Please beware when ordering. Your order may not arrive even if you receive confirmation that it did.
-
May 2022 by Derek Meixell
Showed up before 6 to pickup an order and they were closed.
-
November 2021 by Jessica Morrill
Amazing customer service.
-
July 2021 by Linda Mc
Absolutely,1st time I had a slight problem with my order, ( which was my mistake) problem fixed in under 1 minute. Excellent product and customer service.
-
April 2021 by Charlene Guiliano
Good product and so beautiful
-
December 2020 by Jeannine Armour
My mom LOVED the order I sent her! I live in Alaska and it's so hard being so far from my mom during these times. She lost her husband not long ago, is immune compromised due to an autoimmune disease and Covid has made these times very hard for her. Living so far away and not being able to visit due to the covid world we are living in breaks my heart. I worry a lot a lot about her mental state and loneliness. She just called me sounding so upbeat and happy and said this totally made her day. Thank you!
-
June 2020 by Angel Vargas
Aside from the delicious fruit used, the customer service provided by this location is fantastic. The last two orders I’ve placed:1.) arrangement for my moms birthday...it was late in the day, around 715p to be exact, passed their hours...I was worried my moms delivery wasn’t going to happen. Then the owner called asking for the exact location of the house (street is dark) as she delivered the arrangement herself & apologized for it being late but she wanted to make sure the delivery happened2.) arrangement for my fiancé’s Mothers Day...I placed it last minute for pickup next day but the site said that it wasn’t available. I still placed my order for a Monday pickup but left instructions asking if they had any extra time on MD & could make my order, I would be greatly appreciated. Owner called me in the AM letting me know that she came in a little earlier so that she could make my arrangement Once again: exceptional customer service & I will always use this location for any orders that I place going forward. Thank you!
-
May 2020 by Helen Montalto
I love this store!! I have used them a few times for my family in the area ! Professional , friendly staff!!! I definitely recommend this store !!!!
