ESL Federal Credit Union

Most Recent Comments

• June 2025 by Alex Houghtalen
  Ricardo got me in to answer all my questions and had me signed up in 15 minutes.
• May 2025 by Christian O.
  Can't speak on behalf of the others experiences, but ESL has been good to me. The wait time for a representative can be a bit long at times but I always hang up feeling better afterwards so small price to pay.
• February 2025 by Sam Zarcone
  Very nice people very neat and organized inside and they have free coffee🙂
• February 2025 by Rylin McGee
  Called their corporate 800 line and was pleasantly surprised when I found out their customer service “hold” music was the song “Linger” by the Cranberries rather than the traditional annoying music you hear when you get put on hold. Amazing choice, props to ESL.
• February 2025 by D
  This branch is fantastic, staff is always friendly and happy to help with any issue you're dealing with. Keep up the great work.
• June 2024 by Loretta Hicks
  This has been my bank for many years and the staff is always friendly and helpful
• April 2024 by Orest Ravlyk
  Trying to get ahold of anyone on the phone takes 30 minutes minimum, no matter what day it is or what issue you have. Be prepared to sit on the phone for an hour.
• May 2023 by Mel Young
  Fantastic bank
• December 2022 by Ryan Shadders
  I've had nothing but problems with this bank but tonight was the last straw. It's the Friday before Christmas Eve and they were supposed to be open till 6. We live in upstate New York and they decided to close early Because of a little snow.I worked out in the weather all day and nobody sent me home early. I can't imagine how many people who work crazy hours or live paycheck to paycheck will have this ruin their holiday because some snowflakes can't do their job. Pathetic in my opinion.
• September 2022 by Lissette M Cintron
  Sincerely, I Never had any issues. Great service! The Representatives are always friendly and attentive. Professionalism. Of course, after the Pandemic, I noticed, ESL ended up with a shorter list of employees. Yet, that's everywhere!!!! ?
• September 2021 by Richard R
  Way better than a bank.
• June 2021 by John Ham
  People are really nice here. Pretty high volume branch, but moved quickly enough. Just basic transactions (deposits and balances) so I cna't speak to some of the loan reviews, but I like the fact that their accounts are truly FREE and basic checking has no minumum. Not the case for all banks
• April 2021 by JOSEPH DYE
  I wish I could give 0 stars!!! Was trying to refinance my car and had to go here twice. First time I contacted customer service before going so I made sure I had everything prepared and they told me nothing needed, just go into the branch (in Webster NY). Then I go there, waited over 30mins bc they only had one banker staffed. Get in and they said I needed a formal payoff letter and can’t do anything without it (would have been nice to know in the first place). So I get that, go back today and I get the same woman, Wilma. She enters the details and I get a 3.5% interest rate (ok great!). So she proceeds to mess up the final steps and said she had to start the application over and they would have to repulse my credit but it’s ok bc it wouldn’t impact anything (ok fine). So she does, interest rate comes back at 4.09% (NOT OK)! So she tells me it was because the first time didn’t have the vehicle information (which I know was a lie because I watched her enter it the first time and said it came back approved with the initial rate). So I ask for a manager (enter Angela). She gives me the same BS about preapprovals not always matching the final approval even though I told her Wilma messed up and then it came back higher. So now my credit got pulled twice bc or Inept wilma and potentially screwed my chances for a better rate elsewhere. I am so mad I may completely switch banks bc of this. DONT WASTE YOUR TIME WITH THESE CLOWNS AND IF YOU DO, WHATEVER YOU DO, RUN IF YOU GET WILMA!
• July 2020 by Bill Fekete
  I never use a bank for "normal" banking; deposits, withdrawals, transfers. I use the bank for all other uses; loans, mortgage, etc. Staff is knowledgeable and friendly. The owners bonus is also famtastic. Been with ESL almost 40'years. Never an issue.
• May 2020 by Brittany Walsh
  Terrible STAY AWAY. I was given false information from an employee on when a payment was due and they sent it to my credit report!!! When I called them with this issue they couldn’t help login to pay and they were very rude. They blamed it all on me when it was clearly they. I have never had anything reported to my credit or any problems with an institution besides them. Go to chase !!! I love them.