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July 2023 by scott sydelnik
Family First Federal Credit Union has been right by our side during our home renovations, which are nearly wrapping up. May and her team helped finance the project and thanks to Family First, we have our dream home. They are kind , courteous and responsive. Thank you Family First!
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July 2023 by Anne Marie Dowd
I was surprised to find that I made my car payment a day early and therefore it didn’t count towards my monthly due date, but the team at the Webster Branch were amazing and helped get it back on track and towards my next month due date! Everyone had a great attitude and were extremely helpful!
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July 2023 by Jean Pascucci
Clarisa was wonderful to work with.We opened an account for my parents.I have been a member for quite a few years.Would recommend Family First to everyone.Thank you
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June 2023 by Gabi Affronti
May was great! She is always so friendly and efficient. After signing in, she got me in immediately & took care of my name and address change quicky. I love coming to this location!
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June 2023 by James Champagne
About 9 years ago I filed for Bankruptcy as a 27 year old who was recently divorced. It was next to impossible to get an interest rate under 15% on a used vehicle! I went to Family First and they gave me a fair and reasonable interest rate and they treated me like they actually wanted me to succeed! Well I did! My credit is restored and I have taken continued to get all of my loans through Family First! They stuck by me when nobody else did and until they tell me I can't I will always get all my vehicle loans through Family First. I particularly would like to acknowledge May Chiccino the Branch Manager at Webster. I have personally dealt with her on numerous occasions and she makes the loan process so smooth and pain free! I have referred several people to Family First and May! And will probably refer many more!
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June 2023 by ken blaze
May C , The Branch Manager of FF in Webster , has been great!! She has helped me with So ManyBanking Issues over the Years and her Professionalism and People Skills are A great Asset to Family First and her Customers!
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June 2023 by Ericia Meyers
I have been using the Webster branch for shared banking for the past year (since I relocated to Rochester). The tellers have always been super friendly and very helpful. This afternoon we experienced an issue with shared banking and TJ did everything possible until I could accomplish the banking I needed to. Highly recommend not only this branch, but this bank. Thank you!
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June 2023 by William Gross
May was an extremely helpful an the process was smooth an fast. I was thankful that May was so knowledgeable an extremely helpful in the process.Thanks so much for your help MayI would recommend using Family First an May to all my FriendsSincerely Scott Clifford
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June 2023 by Lynn Gumina
I've been banking with Family First for over 38 years. Their customer service has always been good; however, I've recently worked with May and Ron and both went above and beyond to help me. They're amazing! Highly recommend!
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June 2023 by Ericia Mullen
I have been using the Webster branch for shared banking for the past year (since I relocated to Rochester). The tellers have always been super friendly and very helpful. This afternoon we experienced an issue with shared banking and TJ did everything possible until I could accomplish the banking I needed to. Highly recommend not only this branch, but this bank. Thank you!
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June 2023 by Shanda Hosenfeld
May is super helpful along with the rest of the staff at the Webster branch! Everyone is so friendly and goes above and beyond to help with whatever is needed!
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May 2023 by barb mcneil
My husband and I were very happy with our service at Family First credit union of Webster. Polite, courteous answered all our questions, Clarisa will be great to work with. Thank you.
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May 2023 by Rick Dyer
I worked with Clarisa at Family First to explore different financial options I wasevaluating. She was helpful in answering my questions and navigating the account opening process and expectation setting throughout the process. Her response time and follow up was very much appreciated.
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May 2023 by aidanjDietz
Great workers and they help me out further than just banking!! Thank you family first
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May 2023 by Joe Nino
May and her team are fantastic! I enjoy the small local bank where staff knows you and just feels like a "home" place. I would urge all to give them a chance!
