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December 2023 by Kevin Whitman
Our saleswoman, Sierra, was very friendly and knowledgeable - we appreciated her help with everything, from watches to bracelets. There was also a salesman who helped us both times we stopped in with watches, and he took the time to make sure the watches fit by removing links. We appreciate both of the staff members’ help!
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December 2023 by Kristine Skarzynski
I entered the Webster store last week and wasn’t greeted or acknowledged so I left after staying about 5 minutes. I went back two days ago and only 2 customers were in the store and I still wasn’t greeted or acknowledged.I asked to have my ring checked and cleaned. An associate begrudgingly checked the prongs but did not clean it . I’m disappointed as well that I was told I need to make an “appointment” for a ring cleaning in the future and the associate made me feel like my presence was an annoyance and a burden. I will not go to this store again, even though it is closed to my home. The staff needs training in etiquette and welcoming customer service. Thumbs down!!!!
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December 2023 by cassandra hambrick
Trish and her coworker are fantastic!!! Super nice and very patience while picking out a wedding band for my heart diamond engagement ring. Found the perfect fit. Thank you again ladies for all your help.
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November 2023 by Chris Duma
Great customer service Noah was a pleasure awesome young man.
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October 2023 by Marty Pitre
The associate was polite, pleasant and did not rush me. Very helpful!
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August 2023 by Courtney Whalen
Staff were very kind and helpful today when I went in, but they were lacking inventory. I wanted to get a men’s band and there wasn’t much, nor was there much in women’s yellow gold bands. I wanted to purchase today, but did not find what I wanted and I do not like ordering online. Unfortunately you lost a sale today. Hopefully you’ll have more soon.
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August 2023 by Steve Plopper
Trisha and Sierra of Kay's Webster, NY went above and beyond to help me purchase a beautiful 20th anniversary emerald ring for my wife. They made the experience wonderful. It's the reason we always shop at Kay'sThank youSteve
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May 2023 by Lisa Smith
We had a wonderful experience at Kay’s in Webster. The sales associate helped us to select the perfect watch for my nephews confirmation. When we needed to return to get it fitted they were able to get us right in. Wonderful team! Thank you!
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May 2023 by Aaron Buckley
Patti was incredible help. Not much of a jewelry shopper but she helped me from the minute I walked in and was super helpful and friendly. Would totally recommend to any boyfriend that's anxious entering a jewelry store!
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April 2023 by Kimberly Tice
The store manager Tricia was amazing! She answered all my questions, and was kind, friendly, patient, and authentic. She treated me with respect and wasn’t pushy at all. I will certainly be patronizing this store again!
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April 2023 by Tony Starks
The ladies and the repair staff are amazing. The work is always top notch. They have the most amazing smiles.
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April 2023 by Josh Auringer
Many thanks to Patti-Lyn for making my shopping experience hassle free and with no pressure at all to buy. She made me feel welcome by allowing me to shop freely. What a wonderful asset to Kay’s and highly recommended you ask for her when you need that special gift for someone in your life or your next piece of fine jewelry.
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March 2023 by Marashall Chaplin
The cashier lied at to me to get the sale. They only due returns the first 30 days and I didn’t get my first bill to know there was a problem till after the 30 days. I called multiple numbers for help and there’s nothing that can be done to fix it. So I’m screwed out of thousands over a lie their employees decided would help there sales. Thanks Kays. Lost a customer for life.
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March 2023 by David DeNero
Tricia helped my wife and I with with a few big purchases recently and we were in and out in no time! She was vey professional and friendly! Made our buying experience wonderful!
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February 2023 by GarenToper Moistpalms
Ordered a ring to be sized. no one answers the phone and it was not ready when promised
