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May 2023 by Mel N.
I wanted to establish a good vet clinic while I was visiting Rochester because I come here so often I'm so glad to have found this one! Nice shady picnic area to enjoy with your dog Back entrance easily accessible from the parking lot
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June 2022 by Carmen B.
We had only been a client of Webster Veterinary Clinic for a short time but I can't say enough good things about the staff and the care our Pug Daisy received. We came to Webster with a senior dog and we felt so welcome and important whenever we came in. Unfortunately our fur baby passed. I would recommend this facility to any pet owner. Thank you Webster Veterinary Clinic for caring for our Daisy and helping us with her passing.
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June 2021 by Marlene M.
My Dogs have been clients of Webster Veterinary Clinic for thirty year!! I have always been one hundred percent pleased and happy with their services - from phone calls to office visits. The staff is always cheerful, helpful and extremely knowledgeable.
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April 2021 by Erik D.
Love this vet. I came back to Rochester during COVID after living in LA for many years. One of my cats had been battling cancer for over 4 years. I took my cat to Dr P. and she and the staff were super kind. My was on the tail end of the disease, and she consulted with my cancer vet in LA and they determined that he was near the end. Dr P made his comfort a priority. Dr P was helpful with meds (that some previous vets wouldn't let me administer at home). A few months later, it was time for him to go and they allowed me to be there with him during the height of COVID. Dr P and her staff even send me a card afterwards. I have since brought my other two cats to Dr P and if I weren't leaving Rochester, she'd continue to be my go-to vet. If this were a movie review, Dr P would get three thumbs up.
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February 2021 by Christina M.
Been a patient since we adopted our dog and never had any issues until TODAY. Today, I call with my dog having an issue (that they have seen him before same day urgently ZERO ISSUES) and I am told that they are unable to see him until next week. It was a simple anal gland needing to be excreted (which they have done same day before - one time with hours notice right before they closed). His behind was bleeding because he is so uncomfortable and keeps rubbing his behind on the floor. He smells and kids are freaking out. Dog won't let me near him to look at it. They tell me basically "too bad"...tell me to call Arc urgent care across town. Call Arc urgent care, no one is picking up, leave two voicemails. Dog is whimpering and unhappy and bleeding, call them back BEGGING for SOMEONE to take 5 minutes to excrete the gland as I don't know how to do it myself. I am put on hold forever and secretary comes back and says the head technician says they don't have time and don't know what to tell me. THEY PLANNED ON LEAVING A DOG IN PAIN WITH A SIMPLE PROBLEM THEY USED TO TREAT SAME DAY FOR A WEEK! When I asked to speak to the owner, she HUNG UP ON ME! The LACK OF CARE for a dog that is in pain and has something simple they could have resolved in 5 minutes is disgusting. If pediatricians or internal medicine doctors did this to humans, they would have major problems. THIS IS NOT AN EMERGENCY VET VISIT - THIS IS BASIC CARE THAT WOULD HAVE PUT THEM OUT FIVE MINUTES TO RESOLVE. I was able to call a neighboring vets office (who's never seen my dog before) basically begging for them to possibly help us at 1:30pm and they got me in at 2:20pm. Had my dog back in the car by 2:35pm. Said the gland was super full and they were completely DISGUSTED and APPALLED Webster Veterinary Clinic would suggest this dog wait a week or go to an emergency vet and take away from other animals with true emergencies. This wasn't an emergency needing a few hundred dollar visit. It is worth noting that after I went through the headache of finding a new vet ASAP to give my dog the attention they deserved, I got a call from the office manager at Webster Veterinary Clinic making 100 excuses as to why they couldn't see my dog and basically speaking down to me. Some of the excuses included: they were overbooked, didn't have enough staff, had lots of other animals needing care, etc. She, like her colleague, again suggested I go to emergency. Tried comparing me (a human) bleeding to the dog bleeding. The dog wasn't bleeding as it severed its leg off - it was bleeding because it's butt was irritated from the discomfort of the anal gland. This would be like an adult going to the Emergency Room for a Hemorrhoid or a scraped knee! ZERO COMMON SENSE. I plan on making it my mission to convert everyone who I referred to Webster Veterinary Clinic (10+ families) AND SOME away from this clinic as they don't care about pets well being...Their office staff are lazy, rude, and quite frankly NEGLIGENT of their furry patients. Kiss myself and at least a dozen families of pets goodbye, if not more in the community. Furthermore, if you are an existing patient reading this - forget if you need them in times of trouble - they don't have time for you any longer! Things have clearly changed and not for the better. I suggest you start questioning the care your pet will get if you are in a pinch and need same day or next day care. Based on my conversation today -- it just won't happen. You will be frantically calling around town looking for an urgent care or another vet like I had to. I also suggested to the office manager they send out letters to their practice letting them know their new standard of care is either go to emergency or wait a week for even the most basic things. Their overbooking issues, not enough staffing, etc. needs to be known to their patients so people can decide if they want to risk their pets health if unable to be seen.
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October 2019 by Debbie G.
Vet is very good with our nervous older dog. Concerns are explained in an easy to understand manner during exam, and bloodwork follow up is prompt.
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October 2018 by Brian B.
We got our dog in Emma in 2015 from Lollypop Farm. She was from a puppy mill, and a breeder prior to ending up at Lollypop farm and had a very bad surgery that went wrong before we adopted her. We were welcomed at Webster Veterinary Clinic with open arms at our first appointment. Emma spent most of the first 4 to 6 months in and out of the vet's office. After what seemed to be a long time we found out Emma was going to need another surgery because she was extremely sick from the previous surgery. Dr. Gino Sementa performed surgery on Emma when it seemed all was lost and we were going to lose her, he performed a miracle during that surgery and saved her life. We are truly grateful to everyone at Webster Veterinary Clinic. Everyone and Webster Veterinary Clinic are always so friendly, and helpful and compassionate. Having a pet is like having a child because you consider them as part of your family and at each visit, I always feel so grateful to have found such a wonderful place to care for Emma. I highly recommend Webster Veterinary Clinic to everyone is looking for a local vet who is also very compassionate.
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September 2018 by Pamela B.
Webster Veterinary Clinic is THE place to go for excellent care during your pet's life. No one wants to talk about end of life, but it has to be faced, and is part of the whole package. It is important to address. The compassion, love, and care WVC offers pets at end of life is amazing, as well as empathy for the sobbing, distraught pet owner. It's so wonderful to see a veterinary practice who puts so much time, energy-empathy, and love into their clients, both animal and human. They spend quality time from beginning to end of life. Love this place and cannot say enough nice things. Thank you, Webster Veterinary Clinic, for everything.
