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March 2024 by John VanDenBush
Great place! Cathy is the best.
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March 2024 by Jeremy Forty
Went to the Philips Rd location to inquire about a space and Cathy was extremely helpful.
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March 2024 by Meg Mraz
Excellent customer service. Cathy was great with answering any questions. Storage areas very clean.
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March 2024 by taba homed
Exceptional Service by Cathy!I recently had the pleasure of working with Cathy at this storage facility, her helpful demeanor truly made the experience outstanding. From the moment I walked in, she went above and beyond to assist me. The facility is clean and well-maintained, but it's Cathy's exceptional customer service that sets this place apart. I highly recommend this storage company, thanks to Cathy's professionalism and warmth!
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March 2024 by erika cottrell
Very good experience from start to finish. Cathy is very friendly and personable!
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February 2024 by Angel Flores
Great place for storage affordable clean and very friendly Karen was of great service.
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February 2024 by Andy Hunter
Great experience. Wonderful staff.
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February 2024 by Christian Dietz
Cathy was so helpful in facilitating my easy removal and speedy refund! I can't recommend this facility and Cathy's service enough!
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February 2024 by tyler evinsky
Always friendly and helpful.
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February 2024 by Don L
Cathy ALWAYS goes the extra mile to make sure I am taken care of and I can get to my indoor unit when it snows!!!
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January 2024 by Kathleen Laubscher
Cathy was extremely helpful...very knowledgeable and pleasant! I wouldn't hesitate to recommend Extra Space on Phillips Road in Webster, NY.
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January 2024 by Jacob Blaisdell
Overall, very pleasant with my short term lease here. Staff were quick to answer my questions in the beginning, recommended a specific size unit, and acted as a great resource for the lease end. Unit was clean and price was comparable for the area.
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January 2024 by Michael Gallina
Easy to rent, no issues.
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December 2023 by Nicholas Siesto
Cathy is a very nice person
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December 2023 by Melissa G
The customer service, both live, and on the phone was very kind and helpful to call my questions and concerns. There are a couple of things that we wish were different. There is now lighting inside the spaces. All of our other storage units weve had have had a timed light that would turn off in its own. The other thing is that the walls and ceiling are metal, and do not seal off from the other spaces around it.These are things we should have checked before renting. We did so site unseen and mostly are happy with our decision to rent there.One pleasant thing is that the spaces are true sized. A 10×10 is indeed 10×10. Where the rental spaces we left were listed as 10×10 but was a actually 9.1×9.8 and another was 9.2×9.4. When I asked about the measurement discrepancy, I was told thats just how it is. Again, I want to reiterate that Extra Storage Space is true to size.We are happy with our decision
