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November 2023 by Barney Radford
I'm finding out this bank isn't supportive of racially, economically, financially challenged, or the disenfranchised.Most reputable, community friendly, and socially responsible banks and credit unions who offer overdraft protection isn't predatory. They allow you to make one transaction at one low fee. Other banks and credit unions all you to take your overdraft from the branch or atm. They allow you to send money to Cash App, Chime, or your principal, other banks.This bank's fees and practices are designed to break and cripple customers. They want you to swipe and get cash back. They know you can't get more than $100.00 at Walmart or $50 at grocery stores. They greedily force your to pay them $40.00. for each swipe. This mean they are collecting long sharking fees on their overdraft protection. This should be examined by the New York State Department of Banking and Finances. Also, as the Department of Treasury is looking to remove ATM and other fees, this bank is cashing in on while they can. I remember they offered a great saving account plan without a minimum balance. Meaning this would allow the poor or financially challenged to save money where they can. They stopped it and made it 300.00.As a person of color, living on a fixed income, with challenged, I would say this bank isn't motivated to service those like us who are financially challenged.While this branch has very friendly, extremely competent and very knowledgeable employees, who know their employer's products and services, the bank's overall policies doesn't allow them to offer their best of human interactions and service.If you have direct deposit and they have your funds in their possession but haven't released it into your account, It's foul they charge fees for you to use your overdraft protection.Basically, I should have researched this bank rather than take the word of the attorney who recommended them.
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September 2023 by Michelle Nobile
On line chat was needed THREE times today, with no explanation. I entered my name to start the chat and the first thing the operator asked for is my name.Their funds availability seems to take longer than other banks. Ex. I deposited a check on Friday and nothing is available on Monday. Local bank and not even first 100 is available today.
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May 2023 by Palmer Tatlisi
They really try their best to get you the best service. But the corporation is sometimes too strict.
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January 2023 by Vladimir Kovalchuk
Great service, good rates, neat
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December 2021 by Jakob Lyons
Hey you should probably change the hours on your website
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December 2020 by Dan Kampff
Done with this place. Just tried using the atm...max amount was 250 because they didnt fricken refill it. I just got 250 in five. Ridiculous. Use any other bank.
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August 2019 by Timothy Cooper
Best customer service I've *ever* had at a bank. They greeted me by name the second time I walked in!! Plus, their accounts are very friendly to customers (virtually no fees, etc). Check them out!! I've been a customer since 2016, and I have *never* had a complaint with them!
