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December 2023 by Rosanne Baker
Fixed my Honda CRV correctly, as Gerber on Monroe avenue was very sloppy in workman ship. Mike and his crew ordered the correct parts for my car, cleaned up the mess that Gerber Monroe Avenue did. Mike and his crew were very friendly and Mike showed me everything that was done to my car, clean and ready to drive. would RECOMMEND them to anyone in my family for collision repair.
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December 2023 by chloe jean
They fixed my car so quickly! Kept me updated every other day!Bob was so kind and friendly!
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November 2023 by Giovanna Lerminiaux
Incredibly rude and not at all helpful. Beware of their online estimate and repair scheduling. I went through the entire 3 hour long process of getting an estimate through their website, sending picture, VIN numbers, etc. At the end of the process I was emailed my estimate with a link to officially schedule the repair. Once scheduled, the email confirmation stated this was only for an official estimate and not an actual repair.... waste of three hours processing my estimate online for no reason. When I called to confirm my appointment the woman on the phone was incredibly rude yelling at me that she could not hear me and I needed to speak up, while she had a radio or television of some sort blaring in the background. Then she proceeded to tell me that the only way you can book a repair is through her and the online process on their website is not relevant...Talk about misleading, a waste of time and God awful customer service.
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October 2023 by Ashley Rosas
Great customer service! And great job fixing my car !?
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June 2023 by Douglas Benedict
We have a fleet of work trucks with caps, and Gerber is the only company we have had install caps that the caps don't leak. They pay attention to the small details, and they are very easy to work with.
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May 2023 by Liz Rangel
They did a nice job with my car. Also kept a good communication throughout the process. Good service as well.
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April 2023 by Matthew Efird
Absolutely fantastic guys over here at Gerber. Completely transparent about everything that would need to be done and they had it all done insanely fast I was expecting it would take most of the week it would take to be done and they had it done so much faster! Thank you guys. If you're nervous about a place to go for body repair trust me Gerber is the place to go they are amazing and made me feel super comfortable during the whole process.Service: Body & Trim
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April 2023 by Becky Abbey
They were great to work with after a crazy lady t-boned my car. Bi weekly status calls, beautiful finished product.
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November 2022 by David Stoller
Though the lead times are crazy for parts industry wide Gerber is a quality shop and the turnaround is incredible. Had my escalade repaired there and everything looked good as new! Thank you
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July 2022 by Information
I urge you to stay as far away from this shop as possible. They did some bodywork and paint on my vehicle and it looks like it was the first time they worked on a vehicle. Their bondo work was never properly sanded and shows multiple pin holes. They painted right over dust in multiple places. Theres even a hair stuck in the clear coat. The level of quality this shop holds is atrocious.Services: Painting
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July 2022 by Brian B
Be very careful of this shop. After months of hassle and going back and forth, I am currently left with a vehicle in worse condition than when it was originally dropped off with them.I took my truck to this collision shop after it was reccomended by insurance that I use one of their network shops for a smooth process. The first time around, I picked my truck up and there were electrical features of the vehicle that were not working as well as problems with the quality of the body work that was done.I made the mistake of taking my truck back to this same shop to fix. After not being able to diagnose the issue it was taken to a dealer where they found broken wires directly behind the area the most extensive work was done to repair the vehicle. Although there are obvious signs of a wire being stretched and snapping in the middle, they will not repair this! I am being told this wire corroded through the insulation when there are obvious signs of the wire being stretched and snapping first, then corrosion coming as a result of sitting for so long. No one wants to take accountability for this and it is currently all on me to repair damages done by this shop. This is something that happend in February, and it is now July and the problem still has not been resolved.Service: Body & Trim
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July 2022 by Garnett Jackson
Gerber Collision and Glass is a great company to work with. Sam kept us updated on the stages our car was going through. We were very pleased with our car, service and personnel. I would highly recommend them.Service: Air & cabin filter replacement
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April 2022 by Tara McClusky
To be honest I had a horrible experience with Gerber in early 2022. The owner, Mike, reached out and really listened to my concerns. I didn't have to express my dissatisfaction more than once. He was really professional and apologized. Took it as an opportunity for his company to grow. They fixed everything above and beyond my approval! And the customer care was great! Plan on using their business in the future, even with a 50 min drive!Services: Auto glass repair
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April 2022 by Grant Gifford
Tom who works in Collision is a great guy. Obviously no one likes being in an accident, but I have peace of mind knowing everything will get taken care of properly here.
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March 2022 by Marsha Chapman
Helping a relative out by picking them up and and dropping off what was supposed to be simple switch of auto body part. Estimator said couple of hours but plan on leaving car all day. Dropped car off at 9am on scheduled appt day and first was told they were a couple days early but relative showed reception the appt card for today. No updates rec'd so after 6hrs called for status and was told car wouldn't be ready till next day! With only the one car and needing for work, relative told Gerber they would just come and pick car up. Gerber said hold and then came back on phone and said car would be ready at 4:30. I dropped relative off at 4:10 and car was all done sitting in lot. So apparently only took maybe an hour for work to be done??? But customer was inconvenienced for 7 plus hours and possibly extra day!
