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April 2024 by James Rizzo
Good, healthy food but a bit pricey.
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April 2024 by Carl Thomann
If you order to go, make sure you double-check everything because they clearly do not, and you will be unable to reach them over the phone to get any resolution. Last time I went, they forgot the salad dressing for 2 salads, which is annoying but is manageable. However, when I went this time, they forgot a whole sandwich, which I paid for. Since I can't get them on the phone, I am writing this review.
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April 2024 by Lena Jordan
I went through the drive through and i was sitting at the window for 10 minutes waiting on someone to even open the window for the payment. I got my food and drove home and there was a blond jumble of hair, i am not blond, and they forgot my bread for the 4th time in a row:) Will not be pulling out without checking my food first from now on.
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March 2024 by C J Price
Just stopped at Paneras in Webster and could not get waited on. Initially went to register, no line and no employee. Then thought we needed to use the kiosk so went there and they were down for maintenance. Went back to register and no employee would acknowledge us. There were three in the food area and one came out from the back. They looked at us and turned and went to the back again. We waited a few more minutes but nothing so we left. I’ve been here before and never had treatment like this.
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March 2024 by Melanie C
Let me start off by saying we rarely go to Panera. We honestly love the food but the prices are WAY too much in general, let alone for what you get overall, so it’s become a once or twice a year thing for us when we want something tasty but just don’t want to make it ourselves.Yesterday was one of those days. We ordered food via the app for drive-thru pickup. When we got there, we waited in line behind 3 other cars for probably about 15 minutes before anyone started moving. We’d already paid or else I probably would’ve ducked out like the car behind us did. Finally we got to the window and there was a bit more waiting before they brought the bag to the window.All seemed good until we got home… and I realized the Turkey & Avocado BLT I ordered didn’t have ANY avocado on it. I called up the store & they offered to remake the sandwich. So I drove back out to get a new one. When I got there I was behind one car and sat waiting yet again… and once they finally moved & I pulled up to the window, no one came over for probably like 4-5 minutes. For a hot second I thought maybe they forgot I was sitting there waiting… again.Finally the girl I spoke to on the phone came over and told me they were now out of the bread I originally ordered. Not a huge deal but just generally frustrating after all the waiting & missing one of the main ingredients on the first sandwich, and then having to drive all the way back out to get a new one. I gave an alternate bread & she said it’ll be made “perfectly” this time. And then offered me a cookie, and threw in two extra bags of chips & a pickle. Can confirm it was made perfectly the second time, so thank you for that! And the cookie was delicious (confirmed by all four of us who had some ?).Honestly because the girl I spoke to was so kind & empathetic, that’s what saved the experience. I didn’t catch her name, but she was so nice & I want her to know I appreciated her dedication to fixing the situation!
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March 2024 by Annie Piano
I just wanted to say how absolutely AMAZING Tandra is!!! After having a super UGH night, Tandra made up for it with incredible service, WAY above and beyond!!! THANK YOU, TANDRA!!!
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February 2024 by Fe Noble
I just left this location, the woman that was helping me was RUDE..it feel like she doesn't want to b there..no greeting ...not smiling just simply freaking rude.I wrk at customer service for 35 yrs I don't treat my customers like that...I enjoy coming at this location before but not coming back here again...
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January 2024 by BJean Gammi
10 January 2024Outrageous prices!!!$38 dollars! For two bowls of soup with a sandwich and a salad.The restaurant is pretty, although I had to wash the table because it wasn't clean.Honestly, if I hadn't received a Panera gift card I wouldn't have even come to this place to eat.Wheelchair accessibility: Is handicapped accessible
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November 2023 by Rebecca Mannara
My only complaint is when asked for bread with my soup I was given chips..... not even in the same ball park.... lady didn't even care and gave what she wanted not what was asked for. I have strep and can't each chips so thanks for that....
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October 2023 by Nancy Z.
I ordered 2 bowls of soup with bread, grilled cheese sandwich and 2 drinks. The total was just under $32.00 which I was ok with.The soups were served with chips, no explanation and my soup bowl was less than 1/2 full. I took it back to the counter and had to yell excuse me to get someone's attention. I asked for bread and he told me that they ran out! At Panera BREAD!!! I asked if they were making more which he thought was funny, but he did go to the bakery end and got a loaf. I said my soup bowl wasn't even 1/2 full and he informed me that that was their portion size. My husband's bowl was quite a bit fuller than mine. I didn't want to argue.Got back to our table and realized I didn't get the tea I ordered. Back to the counter where I was told to take a cup and get the tea.Finally sat down to eat and the soup was just tepid.I'm done with Panera's sub par service and food.
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September 2023 by C. Antoine Brown
My wife ordered takeout after a very long day for the both of us. I got the smokehouse BBQ chicken. For starters, I've had this before; so I know what it's supposed to look like and how it is supposed to taste. I don't write reviews and I usually just brush things off, but I was extremely disappointed in the food I received. I know times are difficult and people are struggling financially, mentally, etc... but when half of a sandwich has no meat in it and the other half has very little and it looks like they jusy took any remaining scarps to put it together... come on now! There was more BBQ sauce than anything. Talk about disgusting. I took two bites and couldn't finish it. I can get better food from McDonald's than what I was given. Never going back to this particular Panera again. Very disappointing.
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September 2023 by Donald R.
Bread was stale and soup was awful and service was very slow.Complaints fell on deaf ears
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September 2023 by L Gem
There were flies buzzing around us inside and they were out of a couple of things I was wanting to order .We will try again.
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August 2023 by Matt Kirkpatrick
Placed a drive thru pick up order for a beverage because of the Unlimited Sip Club. Was told when I got to the drive thru that I would "have to wait for a text message before I was able to pick it up." Just for a drink. It has not been 15 minutes after the app said my order would be ready and I still haven't received that mystery pick up text. Pretty sure I will not receive this text as I have never had to wait for one doing this exact same thing before. Very misinformed by the employee.
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July 2023 by Jason Ivy
Overpriced, factory made items, served by a team pushing overpaid indifference. It’s 8am on a Monday and already out of items. Happens