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January 2024 by Stacy Uptagrafft
Friendly and helpful staff, wonderful tech help and tech services. Love the new Apple and gaming section!
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December 2023 by Martha H.
At the UPS desk the person seemed nice but after she started helping me she stopped in the middle to help someone else. I needed assistance. Then when she finally came back to me, I was told I needed to go to another place that had ups.
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November 2023 by Omid Sadat
Week customer service, do not respond to customer service and no good management I had a problem and asked for a manager but they ignore it, so please observe your employees two of them don’t have respect sorry for this brunch.
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September 2023 by Ben Franklin
Tonight I went in for some last minute school supplies as many did just an hour before close. I had a list with all of the items and had no clue where to start. As I approached the school section in the rear of the store i was stopped and asked if I needed help finding anything. I really did. But the thing is she was totally out of range and made a real effort to ask as I was walking very fast and in a rush. I told her I could use some help and she turned my undoubtedly, very long tedious search into a fast one. I had 15 items total and they were all over the store. I am not familiar with the layout and this was greatly appreciated. In talking to this employee I found out that she was new and was just starting her second week. I was blown away. Great attitude and great work ethic. This location is fortunate to have a new employee such as yourself. Thank you Sara!
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July 2023 by Brandi Minnamon
Nice people. Organized store
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June 2023 by Roman Konyk
Arrived before the store was supposed to close. Employees shut down store early. Poor service
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January 2023 by Mike Winderl
Called the webster store with a question regarding pick up. The store associate Dan was very helpful and accommodating with the request. Will definitely be back to this staples location for office needs as a result of this experience.
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November 2022 by Nancy G.
This is the first time I have ever left a review for anything! I would say it was the worst service I have ever had, but in reality, it was NO service. I wanted to get assistance buying a printer. Two of us came up to the counter at the same time, I stepped back and let the other customer go ahead - all is well. Another customer comes up. Amanda ignores me and waits on him. The customer even said to wait on me -I was there first. Amanda responds "she's just looking for a printer". Several times the customer suggests that she take care of me. She continued with him and ignored me. I started to walk away towards the printers to see what I could figure out on my own. At that time, Amanda says, I'll call "X", she's a pretty good tech to help you with printers. After several minutes I went back up to the counter. Amanda was still working with the other customer and "X" was waiting on someone else!!! I will NEVER shop at Webster Staples again!!!
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October 2022 by Inside Out Home Solutions
Blue print machine was down and you couldn't print my order. I spoke with Anniah(sp?) And she was polite, kind, efficient and most of all when she didn't have the exact answer she chased the answers down quickly and got me on my way. Great job.
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August 2022 by Tim and Ruy
Once again Amanda at the Staples, Webster gets the outstanding customer service award!! After helping us with a problem computer we purchased there, the store ended up replacing it with a new one. Amanda calls us about 3 months later to check in and make certain we're happy with it plus lets us know they (Staples) were doing a free in - store check up for virus and capacity. We the service/selection at our local Staples but especially like and have confidence in the sales associates, especially Amanda!!We will be needing a router when Greenlight is hooking up our neighborhood and Staples Webster and Amanda will be where we will purchase it. Tim Silva-Duffy
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May 2022 by Jerry Ippy
Always great selection of your personal and business supply needs. Also, they have a UPS delivery service, a self service copiers, fax and printing equipment.A staff trained to assist and help you.Always specials weekly and on line ordering. Need something you can't find. Then ask a customer friendly staff member and they'll order it for you from their nearest location. And, you can pick it up there, or have in sent directly to your home or office.
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May 2022 by Timothy Duffy
This Webster Staples is the BEST! Had to use Staples in Fla because of a glitch in the computer they were unable to help after being there for an hour plus. Came back to Webster went to see Amanda Wise (who helped us purchase our computer) and in 3 MINUTES had us up and running again!! The Webster Staples has outstanding customer service (in all aspects of customer experience) but Amanda is by far a shining star at Staples! Thanks for the help! Tim
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May 2022 by Bruce I
I received fantastic support today at the Print center in this store. I wish I knew his name. Very well done. Thank you!!
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May 2022 by fransienk21
Asked for a photo to be enlarged to 200%, how gives me part of the photo on the same 81/2 “x 11”sheet of paper with most of my photo. He insists he did what I asked!! Seriously….. never going back. That was a simple request.
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April 2022 by Jen K.
I had never been to this location before. It's not setup like the Staples I usually go to. I actually usually want like 5 things everytime I walk in here, but that didn't happen here. It actually seemed bigger than other locations, but it had more of a warehouse feeling. The layout here wasn't as appealing to me, and stuff I wanted didn't just pop out at me. It was organized well, but the aisles being vertical rather than horizontal made you need to walk down each one. If you know what you need, this location is fine. For browsing, I'd prefer the Penfield location.
