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February 2024 by Octavio Viramontez
Great staff and very helpful. Worked hard and fast. Very pleased with service.
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January 2024 by Lydia
Guys working that night were great. Reasonable price and quick service.
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January 2024 by jane grace taylor
No one spoke to me as I waited at the front desk and two people got in front of me while I waited to be told what I was supposed to do and where to wait .I finally went over to someone in the garage .The wait in the cold car was 2.5 hours .Turn ING a 180 degree turn at the end of the alley was nearly impossible. -other than that the staff was nice and the job was done -They didn’t check the tire pressure and I had to inflate the later on
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January 2024 by Donna Smith
They have taken great care of my 4-5 last cars.I recommend them!
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January 2024 by John Yanklowski
Great customer service, will go back!
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January 2024 by Shane B.
I watched these guys let a car drive away with either the oil filter or the drain plug not all the way screwed in and oil started pouring out immediately....and then I go to leave hoping it was just a fluke on that car....nope! They completely forgot to attach the under body skid plate to my car, so when I started driving away I could hear the other half it attaches to flapping and smacking the underside of my car! Thankfully I didn't get too far before I had to turn around...I got back and they admitted fault but didn't proceed to refund me the tiniest bit or even mention anything for the fault. It would've been nice to either get a discount or a slight refund for potentially damaging my vehicle. Other than that the prices here are about on par with what you'd expect for an oil change specific place...a decent value that always has a coupon in their app!
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December 2023 by Mike Hogenes
Went in with heat before a radiator flush and a mile down the road after service the heat cut out to blowing cold...no more heat. Called for reimbursement because now the truck is in the shop for a real radiator flush but they said no reimbursement. Caution if something goes wrong because they'll just say oh well not our problem. Used to spend quite a bit there for services but this experience has made me walk away from them and will recommend my friends and family not to trust them.
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November 2023 by Charisse R.
Great service was done in 15 minutes. Thank you guys. They let me know what I needed, but there was no pressure into buying extra things. Just great service.
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November 2023 by Katie S
I just sat for 50 minutes waiting and still did not get serviced. It was busy and I’m usually fine waiting - but after waiting 40 mins, I finally had the car in front of my finish and I was about to pull in and then a woman came out and said they were going to move cars around. She made me back all the way up and then had a car who had just pulled in move in front of me so they could pull into the spot that I should have had. Then she put me behind a car who was about to start having their tires rotated. It’s absolutely ridiculous that no one is paying attention to how long cars have been waiting. And it’s unacceptable I was moved out of my slot. I finally just left and I won’t be ever coming back to valvoline.
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November 2023 by Deborah Bruner
I needed an oil change before heading back to Montana, so glad I stopped here. Super friendly staff, excellent service and great prices. This would be my regular spot for an oil change, if I lived here. Highly recommend, thanks again! ?
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November 2023 by Liam Ettlers
Such a cool smooth operation and before I knew it I was done! Absolutely 100% recommend this VIOC.Service: Oil change
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November 2023 by wacira maina
Good prices, great staff, top notch customer service. Good job !!
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September 2023 by skeller1003 “skeller1003”
Don’t bother coming here. Says open at 8:30. It’s now 9:15am and there are three employees waiting outside saying they don’t even have keys to get in the building. Sounds like management is pretty poor because I heard employee say this isn’t the first time this has happened.
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September 2023 by Barb DiMartino
I had recently gone into the Valvoline auto shop in Webster to get my car's oil changed. Wait time was less than 5 minutes since there weren't many cars at that time of day. The crew was very efficient and worked well together as a team. Brittany was the main person that worked on my vehicle. Altogether she changed my oil, checked the air filter, added air to the tires and checked the car's fluids. The lead and I discussed what else they could handle if I wanted it done in the future. I definitely recommend this facility for any services.Services: Air & cabin filter replacement
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September 2023 by Tyler Hayes
I just got an oil change there and now I’m on the side of 490 and my car keeps overheating…it was fine before the oil change. ?
