Webster Credit Union is a friendly and trusted community bank with a long-standing history. Customers appreciate the welcoming staff and the excellent customer service they receive, especially from the drive-thru window staff. One staff member, in particular, was praised for her helpfulness in trying to waive monthly maintenance fees and for offering a convenient solution by suggesting the use of the night drop off box, accommodating customers whose work hours do not match bank hours. The credit union has been a reliable place for accounts since childhood, with many customers noting they have never had issues. However, some users find the hours of operation limiting, as they close at 4:30 pm and do not offer Saturday hours. Additionally, the phone system can be inconvenient since it lacks a hold line, requiring customers to keep calling back if busy. Overall, Webster Credit Union is recommended as a secondary bank for its friendly service, problem-solving attitude, and community focus.
Therese was wonderful and patient when I was doing the best I could to explain my Bill Pay issue.
June 2019
I love everything about this bank except the hours. The staff is great, but it opens after I go to work and closes before I am done. They are open on Saturday but its a short window.
January 2019
WebFed is fantastic. I highly recommend them if you're a Webster resident.
