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March 2024 by Kathy O
STAY AWAY! Rip off artists! DISHONEST!I have brought my cars here for many years for oil change and tire rotations. The only reason I choose them is because they are right next-door to where I work so I can walk over and it is convenient. I have learned over the years they RAREY rotate the tires YET they say they did! To avoid this, I have adopted the habit of marking the tires before I give them the car, so I can double check that they were actually rotated. This morning I marked my left rear tire went in ordered the oil change and the tire rotation. Three hours later I came back they said the car was done. Tires were NOT rotated and they were telling me that they had been. When I brought it to the clerks attention her comment was “oh OK I’ll have to go back there and yell at the guys and see if they can do it right now.” The technician didn’t even ask me why I thought they had not been rotated because he knew damn well that he didn’t do it. MARK YOUR TIRES TO BE SURE THEY GOT ROTATED - this place is totally dishonest! I’ll be going to Valvoline or Delta sonic in the future. I am so done with this monroe they should be reported to the Better Business Bureau Fact, maybe I’ll do that nextPS - to the person who manages Monroe muffler reviews and responds to them. I see that when people write a negative review or have a less than positive customer experience all you do is say you’re sorry that it happened . You don’t offer a way to rectify the situation . Because of this please don’t even bother to respond unless you want to call me and discuss this . If that the case leave your name and number in the response and I will call you.UPDATE- 2 days after this post the manager of the location that I had a problem with called me. He asked me what happened. I explained the whole situation. He said they have a “newer crew” working there, and he has been reminding them that when people ask for the free tire rotation that automatically comes with the oil change, they must give it. Hello!… Why do you need constant reminders to give services that people have requested ???? He asked what he could do for me. I told him if you wanted to rectify the situation he could give me a free oil change and tire rotation and next time I need one I will go there and WATCH them do it so I can make sure everything I ask for is completed. He was really reluctant and asked if I might prefer, a different service but because my car is new, I don’t need any other service or maintenance . He did give me what I asked for and I will use it in the future, but I will definitely be staying there watching the work being done and not dropping the car off like I usually do .
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March 2024 by Jason Seeley
Very professional and quick, definitely come here again
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March 2024 by Joshua Regis
Tremendous service highly recommend this place!!!!
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March 2024 by Dan Korff (dkorff12)
Excellent service! I’ve been bringing my cars here for a few years and the service is great each time.
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March 2024 by Nayab Mesfun
COME HERE!!! They were so amazing and helpful and I couldn’t be happier with my service! My car was fixed within a couple of hours after Valvoline messed it up! They are great and the customer service was impeccable! Thank you Monro!!
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March 2024 by Anthony Ferreira
Absolutely great knowledgeable group of guys and take great care of all the peoples cars I recommend to them! This shop will always be my go to for any car repairs or maintenance needed
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February 2024 by Sam Mooney
Monro is my go to for oil changes. The staff is always friendly and helpful. I would definitely recommend this location for your service needs.
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February 2024 by Andrea Mentecki
These guys I can't say enough good things I unfortunately hit a pot hole and caused a lot of damage to my car. They went out of their way to find parts get it done and give me the best price. I was super annoying all week calling to see if my car was done and they were. Nothing but cordial. Will always take my car their for what I need
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January 2024 by jesse Muscato
Quick and friendly
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January 2024 by Daniel Klaes
Great customer service! The manager went above and beyond to get my truck in! Highly recommended!
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January 2024 by Anthony Licastro
Excellent
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January 2024 by All.the.pretty.things
Manager was friendly, accommodating and informative. The team worked hard to get the issue with my brakes fixed so that my vehicle would pass inspection.Sunday hours are a fantastic idea!
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December 2023 by Kelley Joseph
I was good with the prices and my technician, Ryan was very helpful and very nice. It was a pleasure. I will be giving this store repeat business!
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December 2023 by Sharon R
Needed 4 tires filled with air due to the change in temperature. Randy helped me out. Great service !
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December 2023 by Derrek Palmisano
Be careful they wanted to charge me 4 times the amount... I would stay away if I was a customer... the guy asked me why I even bothered on coming in pics poor if u ask me...
